Very unethical company. They quoted for my excellent condition classic Chanel flap at 1.7k where as Bagista a month earlier quoted 4.3k. I really don't like leaving reviews but this has really made me... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Really quick to respond to the initial fee quote and to the final fee quote when the parcel was received by them. Also the highest fee quote I received from any of the designer resale sites & was much... Näytä lisää
Yritys on vastannut
This was my first resale experience, and the process was handled exceptionally well from start to finish. Communication was clear and consistent, and I was kept informed at every stage. I will cer... Näytä lisää
Yritys on vastannut
They are so professional, very swift service and they don’t low ball you on their offer it’s very fair and reasonable. I will always go to KYM in the future to resell my bags
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
KYM is a premier destination for high-quality fashion, accessories, and lifestyle pieces, offering a meticulously curated selection of rare vintage finds and timeless classics. Every item is chosen for its authenticity and excellence, ensuring that customers receive only the best. More than just a resale platform, KYM is committed to creating value through meaningful connections, trust, and innovation. Whether you’re looking to buy or sell, our seamless process guarantees a smooth and rewarding experience. By blending technology, craftsmanship, and exceptional service, we go beyond traditional retail—crafting unique shopping journeys that inspire confidence and redefine excellence.
Yhteystiedot
Suite B, Ground Floor, 85-87 Cornwall Street, B3 3BY, Birmingham, Yhdistynyt kuningaskunta
- 07725 588888
- info@kym.com
- kym.com
4,4
Erinomainen
39 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good customer service
Good customer service, lovely work place
9. helmikuuta 2026
Oma-aloitteinen arvostelu
10/10 Experience
This was the most incredible experience! Hannah was an absolute superstar - arranged express international shipping. You have a customer for life. Thank you KYM
20. marraskuuta 2025
Good customer service care
Lengthy process to get the bag. Good customer service care. Fast honest responses. Would use again
18. elokuuta 2025
Vastaus yritykseltä KYM
Dear Samantha,
Thank you for your kind words and for sharing your experience. We’re glad you were happy with our customer service and fast responses.
As we operate multiple warehouses internationally, the process can sometimes take a little longer. That said, we keep most of our stock in our UK warehouse to ensure quicker delivery, and we’d be delighted to welcome you back to shop with us again. Thank you!
Best regards,
KYM Customer Service Team
Recommend
Amazing communication, from start to finish! Whole process was quick & easy. Very recommended!
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Customer,
Thank you so much for your kind feedback! We’re thrilled to hear the entire process was quick, easy, and well-communicated. Your recommendation truly means a lot to us.
Kind regards,
KYM Customer Service Team
Amazing experience
Amazing experience, amazing customer service highly recommened this website!
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Sultan,
We greatly appreciate your kind words! We’re so pleased you had an amazing experience and felt well-supported by our customer service team. Thank you for recommending us!
Kind regards,
KYM Customer Service Team
Always a speedy and easy process…
Always a speedy and easy process selling through KYM I can’t fault them!
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Sumla,
Thank you for your continued trust and support. We’re so glad to hear that every experience with KYM has been consistently smooth and hassle-free—it’s exactly what we aim for!
Kind regards,
KYM Customer Service Team
Speedy and easy
Always a speedy and easy process selling through KYM I can’t fault them!
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear SM,
Thank you for your continued support and lovely feedback. We're so pleased to hear that selling through KYM has consistently been a speedy and seamless experience for you. It's always a pleasure to assist you!
Kind regards,
KYM Customer Service Team
Amazing Company
Amazing Company to deal with! Professional at every stage!
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Ronnie,
Thank you for your wonderful feedback! We're so glad you found our service professional at every stage. It was a pleasure assisting you and we truly appreciate your kind words.
Kind regards,
KYM Customer Service Team
KYM. Great experience
KYM! Thank you so much for the fantastic offer and communication throughout the sale of my Louis vuitton damier bag! Best service ever!
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Sarah,
Thank you for your kind review! We're thrilled to hear you had a great experience and that you were happy with our offer and communication. Your satisfaction is our top priority.
Kind regards,
KYM Customer Service Team
The whole process is very smooth
The whole process is very smooth. I have sold 7 Chanel bags and one of them get reduced due to its Condition. Anyway i am very satisfied.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Huanhong,
Thank you for your continued trust and for sharing your experience. We're pleased to hear that the overall process went smoothly, and we truly value your satisfaction and loyalty.
Kind regards,
KYM Customer Service Team
I recently sold my bag to KYM and had a…
I recently sold my bag to KYM and had a fantastic experience. They were incredibly thorough throughout the entire process—asking all the right questions, requesting clear details and photos, and making sure everything was fully understood on both sides. Their communication was prompt, professional, and made the transaction feel seamless. I really appreciated how organized and detail-oriented they were. I would highly recommend KYM to anyone looking for a smooth, trustworthy selling experience.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Aaisha,
Thank you once again for your thoughtful and generous feedback. We’re so pleased that your experience was seamless and professional. It means a great deal to us to receive your recommendation.
Kind regards,
KYM Customer Service Team
Excellent and fast service !
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear I M,
Thank you for your review! We’re glad you were pleased with our efficient and high-quality service. We appreciate your support and look forward to assisting you again.
Kind regards,
KYM Customer Service Team
Really great experience
Really great experience, they answered all my questions quickly and efficiently. Would recommend.
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Bex,
We appreciate your kind words and are delighted to hear that your experience was a great one. It’s wonderful to know we could answer all your questions efficiently.
Kind regards,
KYM Customer Service Team
Very speedy service
Very speedy service. Fair price paid for items.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Jane,
Thank you so much for your kind words! We're delighted to hear you were happy with our speedy service and felt the price was fair. We really appreciate you taking the time to leave us a review—your support means a lot!
Kind regards,
KYM Customer Service Team
Process was very easy
Process was very easy. Communication excellent and prompt. Would not hesitate using this company again
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Marion,
We’re so pleased to hear that the process was smooth and communication met your expectations. Thank you for your trust—we look forward to assisting you again in the future!
Kind regards,
KYM Customer Service Team
They are so professional.
They are so professional, very swift service and they don’t low ball you on their offer it’s very fair and reasonable. I will always go to KYM in the future to resell my bags
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Janell,
Thank you for your thoughtful feedback. We’re committed to fair, transparent service, and we’re glad your experience reflected that. We truly appreciate your continued trust in KYM.
Kind regards,
KYM Customer Service Team
Absolute scam!!
Absolute scam!!! The business address is a medical company, and this is a sideline business. Offer a good price on receiving pictures etc. You send the item at your expense, they have it for 5 days, you chase them. They send you a final offer price, in which my case was a third of the original offer. You argue with them, they then double that offer, you accept. They ask you to leave 'nice reviews' and you get an extra £10. Then!!! They email you saying they can't authenticate the bag and will send it back at their expense because they know you're onto them. They don't authenticate the bags when they get them, they offer a seriously reduced offer when they get the bag in the hope you accept. They said they use outside authenticators and they couldn't authenticate a bnwt Mulberry Handbag which cost £1500 a year ago. Offered £460, then £139, then £300, then couldn't authenticate it. Stay away from them!!! PLEASE!!!
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Chris,
Thank you for taking the time to leave your feedback. We’re naturally disappointed to hear that your experience didn’t meet expectations and would like to clarify a few key points.
KYM is not a sideline project, but an independent business within the RM365 Group – a long-established and respected organisation with over a decade of success across multiple sectors. KYM operates with its own structure, team, and standards, and we are proud of the professionalism we apply across all our ventures.
As is standard in the luxury resale industry, your initial quote was based on the images and information provided, and therefore indicative. Once your item arrived, a separate internal team carried out a physical review, which led to a revised offer — a process designed to ensure fairness and accuracy. In your case, we escalated the matter to our management team as a gesture of goodwill, and the revised quote was accepted.
Final authentication only begins once the quote is approved. Your item was unfortunately returned as “high risk / unable to verify” due to its characteristics, and in the absence of supporting documents like receipts or authenticity cards, we were unable to proceed further. As a responsible platform, we must ensure all products meet verification standards for the protection of future buyers.
Throughout the process, we maintained transparent communication and, as a further goodwill gesture, waived your return shipping fee. As the KYM parcel collection had already passed that day, we arranged expedited, fully insured return shipping through our parent company to ensure your item was returned safely and without delay.
We regret that this outcome was disappointing but remain confident in the integrity and fairness of our process. If you have further questions, our customer service team is always here to assist.
Sincerely,
The KYM Team
Very unethical company
Very unethical company. They quoted for my excellent condition classic Chanel flap at 1.7k where as Bagista a month earlier quoted 4.3k. I really don't like leaving reviews but this has really made me mad because i hate unethical companies who make money on unfortunate people. If I was trying to sell this bag fast, would have agreed to this price which many people will do and guess what they will make over 100% profit. One word DISGUSTING!
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä KYM
Dear Zara,
Thank you for your continued feedback. We understand your frustration and are sorry to hear that you remain dissatisfied with the valuation you received.
As previously explained, the initial quote we offered was based on several important factors, including current market demand, resale value specific to your bag’s model, colour, style, condition, and our existing stock levels. These criteria are part of a consistent and transparent valuation process we apply to every item we assess.
We have followed up twice after the initial quote to ensure you were fully informed, and we have done our best to be transparent in disclosing the reasoning behind the offer you received.
We respect that you received a higher quote from another merchant; however, it’s important to note that such offers are typically consignment-based. This is a standard industry practice, and it sometimes differ from an immediate buyout, as it involves different timelines, levels of risk, and market uncertainty.
While our offer may not have met your expectations, please know that our aim is always to offer a fair and realistic valuation. Had the item been sent in and exceeded our expectations in condition, we would have happily revised the final quote—potentially maintaining or even exceeding the initial estimate.
If you wish to discuss this further, our customer service team remains available and ready to help.
Wishing you all the best with your sale.
Kind regards,
KYM Customer Service Team
Vastaus yritykseltä KYM
Dear Lesley,
Thank you for your review! We’re glad to hear you were satisfied with our service and response time. Your support means a lot to us.
Kind regards,
KYM Customer Service Team
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