Additional charge after additional charge...
I moved to a new country and was required by immigration to print some legal documentation - a Kuario printer was the only printer available to me at the time.
In order to print anything, I had to set up an account and add a minimum of 5€ to my wallet. Initially I tried to do this via methods such as google pay or mastercard - all of which were apparently viable methods according to the app, however these all failed with no explanation given. The only method left to top up my account was via paypal, which incurred an additional charge, but because of the situation I was in I paid the extra money and the transaction went through. I printed the documents I needed and left my account open with money still inside in case I had further need of it.
A few months later, I left the country, having not used my account since I first arrived and therefore attempted, via the Kuario app, to refund my money (4,70€). I would have to pay 0,50€ by way of transaction fee, which I was happy enough to do given I would be receiving most of the money back. However, even after several attempts, refunding through the app failed. I took to contacting their refunds email and received an automated reply within seconds informing me that I can try getting my refund through the app - the same way I had JUST tried.
This email also mentioned that should I wish to submit a transfer request with them, an administration fee of 2,50€ would be taken, which would make the entire effort of refunding such a small amount pointless.
I have emailed again, to no response, and cannot find a contact number anywhere. The process of receiving a refund should be simple but Kuario makes it into an endless obstacle course. It seems to me that they wish to wait until 12 months have passed (since my initial transaction) so that they can keep all of the money.
Absolutely zero transparency.
3. elokuuta 2026
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