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3,1
4 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have no update on my online order even though I have contacted them on several occasions and on different platforms. They have zero customer service and are only active on their promotional stuff! I have already initiated a credit card charge back. I do not recommended them at all.
Whilst the albums arrived quickly, they were packaged very poorly. They were packed in a box that had a lot of excess space, and instead of using enough packaging filler, they used one piece of bubble wrap taped together that didn’t even cover the size of the album. Only covered half of it and was already slipping off by the time I opened the actual box.
Furthermore, these albums came with event specific preorder benefit photocards. These photocards were not packaged safely at all. They were sleeved but then just put at the bottom of the box, no toploaders or anything. Now this wouldn’t necessarily be a problem if they were say put between the albums, and the albums were very well packaged and the box left no room for movement. But that was not the case, and caused my photocards to just be moving around in the box, and if my parcel was handled poorly during the time it took to get to my house, who knows what the state of both the photocards and albums would be.
This is the first time I’ve ordered from their online store, as I usually pop in to their physical store anytime I’m in London. But I am very disappointed in how poor the packaging was. I understand businesses in the past have claimed using light amounts of package filler in order to be more environmentally aware, but there are eco friendly packaging alternatives. And maybe even just use a smaller box next time? Just overall quite disappointed :(((
Went for a day trip to London and especially wanted to go to this store! It was adorable! Cute Photo Booth and lovely atmosphere! I heard a song on their playlist playing out loud and didn’t find out the song in time so I asked the lovely staff if they could tell me what it was and she tried really hard to find the song for me. I didn’t catch her name but she was absolutely lovely at helping me out! Lovely staff in there and great product range! I definitely will be coming back when I go to London next!
Charges 2x the price for vinyl and wont offer refund on bent vinyl because it was "opened". Wouldnt reccomend poor service sending damaged goods. And expects me to exchange in store when i brought online. Only prompted a return on good will when the uk consumer rights act was brought up.
Vastaus yritykseltä Kplayground
Thank you for your feedback. We are sincerely sorry that your experience didn’t live up to your expectations, and we’d love to kindly clarify what happened.
Regarding our prices, we always work hard to keep them fair and competitive with the official market average. We assure you that we never charge double the price compared to other authorized retailers.
For returns on damaged items, our policy gently asks for an unboxing video, and the protective shrink-wrap must remain intact. Since the transparent wrap was already removed before you contacted us, the item unfortunately became unsellable, which created a difficult situation for our team.
Also, as your first email didn't include any order numbers or shipping details, we genuinely thought this was an in-store purchase at first.
We apologize for any confusion this caused!
Even though the product was opened against our policy, we still wanted to show good faith, which is why we happily agreed to process your return anyway. We always love to help our customers, and we would have processed it even faster if the item had been kept sealed.
Thank you so much for shopping with us, and we truly wish you all the best!
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