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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

Coffee ☕️ and other drinks are very nice it's the staff i went to get a chair for my friend to sit on instead of the stool as it's for his back But got spoken to as of i was some... Näytä lisää

Saanut 1/5 tähteä

It was a very disappointing experience. The staff were too busy chatting amongst themselves rather than serving customers at the Knightsbridge branch. Either bad customer service training or no cu... Näytä lisää

Saanut 3/5 tähteä

At the Newcastle store ! Ordered 2 hot chocolates. Got given 2 milkshakes so no where near the order. Started out with horrendous customer service by focusing on the customers behind us and saying tha... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Portobello Branch The staff here are always smiling and are exceptionally nice. I picked up a Too Good to Go bag this evening (discounted food saved from getting thrown away) The staff here always... Näytä lisää

Yrityksen tiedot

  1. Suklaakahvila

Yrityksen kirjoittama

We are experts in crafting the perfect chocolate drink for you - a process we call 'Knoopology'. In our stores we serve over 20 different percentage chocolates as hot chocolates, milkshakes, iced chocolates and mochas, as well as coffee and accompaniments.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

121 arvostelua

5 tähteä
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On vastannut 10 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Jens Knoop would be ashamed

I placed a £78 order online with this company on Sunday 1 December and the order confirmation email stated 'free next day delivery'. I expected this to be on Tuesday (discounting the Sunday). When no notification or parcel was received, I contacted them. Two days later I received an email from 'Customer Happiness' (!!), stating that there was a delay in orders being sent out because of Black Friday and they couldn't provide an estimate of when my purchase would be sent out or when I would receive it. They had, however. taken the money on 1 December. Meanwhile, I was receiving emails encouraging me to buy more products, even though they had stated that they couldn't send out orders they had already received. Then I received an email asking me to rate the help I had received from Customer Happiness. I certainly rated it as 'appalling' - the worst customer service I had received this year. Buyer beware! A company which takes your money, can't say when it will send out your order, says it has problems sending out orders it has already received but keeps encouraging you to buy more. Is this a good company? Form your own conclusions from my sorry experience.

1. joulukuuta 2024
Oma-aloitteinen arvostelu
Knoops-logo

Vastaus yritykseltä Knoops

Hello, thank you for the feedback and sorry to hear this has been your experience with Knoops. Please note the team are working hard to have all orders sent out as quickly as possible but unfortunately there can be delays due to the time of the year. All shipping costs will be refunded in the instance it was paid and the order arrived late. You should have received your order now and if there are any issues please reach out to hello@knoops.co.uk. Thank you for your understanding and enjoy your Knoops at home.

Saanut 5/5 tähteä

Delish

Delish! My favourite is a 60% mocha 😋 Love the stores and the home experience

25. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Knoops is the best

Knoops is the best! They have so many hot chocolate options 😍 It was the best I've had in the city. The staff was incredibly helpful and knowledgeable. Keep it up!

9. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

ABSOLUTELY RIDICULOUS!!!!

ABSOLUTELY RIDICULOUS!!!!
Downloaded app for the first time and ordered small hot choc with chilli spice to collect for later.
Ordered at 12:13 to collect at 16:20 as i had some event to go to. Went to store to collect it at 17:20 as i was running late and upon arrival the staff told me that my drink had been sitting out since 12:13 as they were busy and they made my drink in advance.I politely said that I wasn’t supposed to collect it until 16:20 anyways hence i dont think its fair for them to give me a drink that has been sitting on the counter for more than 5 hours. Another female worker then said to me that i should try it as even it was made at 12 it is still ok to drink. Despite my answer, they went ahead and reheated the same drink and all of them literally kept forcing me to drink it while I politely kept declining by saying that i cant have this drink because its not sanitary and safe.
Then the staff kept smirking at each other, one woman pointed at the guy with hand gesture to make me a drink. The guy was so rude and kept mumbling something, got in such bad attitude and made me new drink. I said thanks and left the shop. After 5 minutes of walking i took a sip and my whole upper lip and throat started burning so bad. Mind you, i am indian and have very high spice tolerance and i was literally gasping for air it was enough to unalive a frail person. I am currently recovering from a flu and i was sweating just after a sip. I have never had such sharp spice in a single sip in my whole life. Absolutely ridiculous. The corporate should check the cctv footage and sack the employees who made fun of me, patronised me infront of other customers and purposely tried to cause me bodily harm. It was enough chili to send anyone to the hospital and there is no way i will leave the matter like this. If corporate fails to resolve it, i will file a police complaint to get the employee charged for trying to cause me intentional bodily harm/injury.
How can one POC be so patronising to another POC to the point that they are ruining someone’s health?

13. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Great Stores but Chocolate Flakes way overpriced

You do know you can buy two bars of Green and Blacks chocolate, grate it and spend just £4, instead of buying Knoops flakes for )12 for practically the same volume.

Both are premium products, so why the price difference?

I love the experience of the stores, but can’t possibly give a good score when your chocolate flakes are so overpriced.

12. marraskuuta 2024
Oma-aloitteinen arvostelu
Knoops-logo

Vastaus yritykseltä Knoops

Hi Wotta, thank you for the feedback. Please note all chocolates are specially sourced in order to provide a premium chocolate taste and texture. Our chocolate flakes are for at home use and contain 250g of flakes to ensure multiple servings can be had.

Saanut 5/5 tähteä

The Best Hot Chocolate

Knoops make the best hot chocolates out there! Always taste amazing, love the variety to choose from and all the extras you can add on and really great they have loads of options for vegans. Store visits are quick and ordering on the app is brilliant for when you’re in a rush.

12. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing concept

Amazing concept! Personal favourite so far - 28% white chocolate mocha with added lemon.. there is so much choice and all the ones I have tried so far were delicious :) will be making my way through their menu!

12. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing hot chocolate

Best chocolate drinks out there, love the fact you can choose your percentage. Will defo be coming back

11. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely love Knoops

Absolutely love Knoops, delicious hot chocolate that never fails to disappoint. One of a kind in London, would definitely recommend to all chocolate lovers out there

9. marraskuuta 2024
Oma-aloitteinen arvostelu

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