Small company, big range of products, and phenomenal customer service. I’m so glad I stumbled across this company, I’ve submitted 3 different orders over the last couple months and every time I’ve bee... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Tempting goodies to quicken the heart. With new products listed regularly website is a go to. Latest acquisition Lang Yarns a dream, the Knitpro Oasis Interchangeable Crochet set a game changer, hoo... Näytä lisää
Yritys on vastannut
Excellent service from McIntosh. James couldn’t fulfill my full order but he put my knit pro interchangeable needles on back order and when they came in he sent them out and didn’t charge me for deliv... Näytä lisää
Yritys on vastannut
Always a pleasure to order from James at Mackintosh yarns. My order arrived without any trouble and was exactly what I wanted. James is so helpful and happy to chat if need be. My go to place for Lang... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Natural Fibres. Pure Wools. Well-being. McIntosh wools are hand-dyed to order in a range of vibrant and pastel colours. We also sell a range of high quality knitting needles, crochet hooks and accessories. Brands include KnitPro, Lantern Moon, Clover, Addi, Schoppel, Symfonei yarns Seeknit, and Euculan. Free UK postage from £100 and £30 for international shipping. Our wool ranges come in different weights from lace to 4-ply to Double Knitting. All are ideal for hand knitting and crochet. Every skein or cake of McIntosh is hand-dyed using a semi-solid dye technique to give visual texture to the finished project. Our BFL is accredited as 100% British wool by British Wool and our FABULOUS range is accredited as a British wool blend by British Wool. Our CALM range, which stands for Cashmere and Luscious extra fine Merino in DK. FABULOUS is a mixture of 55% British Bluefaced Leicester wool and 45% grade A Mulberry Silk in either DK or 4-Ply. BFL is 100% British Bluefaced Leicester - the 'king' of fibres' in DK and 4-Ply. ffluff is a lace weight fibre blend of 75% baby suri alpaca and 25% grade A mulberry silk. it's as light as air and warm to wear. Donegal Rich Tweed is 87% wool and 13% Donegal Nep. Available in DK and 4-Ply. All wool products come in a McIntosh cotton project bag. All yarn bands are made from recycled card with a biodegradable laminate.
Yhteystiedot
42 Denman Road, SE15 5NR, London, Yhdistynyt kuningaskunta
- sales@mcintoshpublishing.com
- knitmcintosh.com
4,9
Erinomainen
601 arvostelua
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Vastaus yritykseltä McIntosh
Thank you for taking the time to share your feedback. I completely understand your concern about not receiving your order yet, and I sincerely apologise for any worry this may have caused.
I can confirm that your international order was dispatched as scheduled, and comprehensive tracking information was provided to you via email at the time of posting.
As outlined in our delivery notes at the point of sale, international orders do take longer to arrive, with your expected delivery timeframe being later this month. I've kept you updated at every stage of your order's journey to ensure complete transparency.
McIntosh is a small business operated entirely by myself, James McIntosh, from my spare bedroom in my flat. I take tremendous pride in providing exceptional care and attention to every single order, including yours. Each customer matters enormously to me, and I'm always here to help resolve any concerns.
For the quickest and most effective assistance with any delivery queries, I'd encourage you to email me directly at clan@knitmcintosh.com. This allows me to access your specific order details immediately and provide personalised support. As a small business owner, direct communication helps me serve you far better, and ensures any issues are resolved swiftly and satisfactorily.
I remain committed to ensuring you receive your order and have a positive experience with McIntosh. Please don't hesitate to reach out directly, and I'll be delighted to assist you further.
With kind regards,
James McIntosh
always a pleasure
always a pleasure - beautiful yarns and a very warm service. Always seems so sincere and warm, I feel like I’m buying from a friend
16. heinäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for your custom and kind words
Excellent company
Placing the order was easy and the item arrived beautifully packaged and in good time. I recommend supporting James and his small business.
12. heinäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your custom and kind words
The wool is so squishy!
The wool I received is so squishy! Can't fault the service at all, quick delivery and was kept up to date every step of the way. Thanks James!
3. heinäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your custom and kind words
Another excellent experience
Another excellent experience. My Fabulous hand-dyed wool arrived promptly in eco-friendly packaging. The colours are so lovely. I cannot wait to start my new project. It will take months to complete, but it will be a pleasure to knit with such beautiful wool. James is a one man band, who shows how superb service should be.
12. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
Jam was super helpful when I made a…
James was super helpful when I made a mistake with shipping!
3. heinäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for your order and kind words
Brilliant site good prices and…
Brilliant site good prices and brilliant after care
29. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your custom and kind words
Excellent site really good prices…
Excellent site really good prices delivery spot on. But what stands out most is the personal service I couldn’t recommend this site too highly and will definitely 💯 be ordering again.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
Big customer service, small company, environmentally aware.
I saw a review in a magazine about a particular product offered by Mcintosh, and I immediately sent in my order. I was offered a discount as a first-time buyer, and have been sent other offers on additional products. My order was shipped out quickly, in environmentally friendly packaging, and I am very pleased with the product and service. Mcintosh is a very small and relatively new company, but has set a high standard of customer service. I look forward to more transactions with them.
15. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for your order and kind words.
Fast delivery and good communication
Fast delivery and good communication. Very happy with my order and I will definitely order again.
15. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for your order and kind words
Order came packed well
Order came packed well. The personalised card was a lovely touch. I will definitely order from them again in the future. Thank you.
11. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
Arrived well packaged and with a…
Arrived well packaged and with a personal note which was a nice touch. However, I gave it four stars, and not five, as I was charged twice for delivery but my two items came in one package. Given one of the items was very small I feel annoyed to have paid twice.
19. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for taking the time to share your experience - I'm absolutely delighted that your items arrived safely and that you appreciated the personal touch with your packaging. Your feedback means the world to me.
I'm terribly sorry about the double delivery charge issue you've encountered. This certainly isn't the experience I want for any of my valued customers, and I completely understand your frustration. I would love to put this right for you straight away.
Could you please reach out to me via email so I can resolve this matter promptly? As a one person work from home business I'm committed to ensuring you receive the excellent service you deserve, and I'll make sure this is sorted out to your complete satisfaction.
Thank you again for choosing McIntosh and for bringing this to my attention. I truly value your custom and look forward to hearing from you soon.
Kind regards
James McIntosh
Great communication and customer…
Great communication and customer services, and of course, outstanding quality!
17. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
A lovely speedy delivery with a personal flourish.
A lovely speedy delivery with a personal hand written note from James. This was such appreciated.
16. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
I am more than happy with the service…
I am more than happy with the service from James he has kept me informed of my order at all times.
Delivery was very speedy.
11. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for your custom and kind words
Very easy process
Very easy process, considering I live in the Southern Hemisphere.
11. kesäkuuta 2025
Vastaus yritykseltä McIntosh
Thank you so much for your order and kind words
Great service from James
James is such a helpful person and sent my needles off straight away as I wanted them for our holiday. Sadly Royal Mail didn’t deliver till the day after we left. He tried his best bless him.
Have ordered before and always swift delivery.
Thank you James.
27. toukokuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your custom and kind reply
Vastaus yritykseltä McIntosh
Thank you for your custom and kind words.
The yarn is lovely and arrived ahead of…
The yarn is lovely and arrived ahead of the expected time. No issues with it at all. But James was extremely helpful in sorting out an issue with obtaining the pattern. I love the friendly chatty tone of his e-mails.
20. toukokuuta 2025
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
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