Small company, big range of products, and phenomenal customer service. I’m so glad I stumbled across this company, I’ve submitted 3 different orders over the last couple months and every time I’ve bee... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Tempting goodies to quicken the heart. With new products listed regularly website is a go to. Latest acquisition Lang Yarns a dream, the Knitpro Oasis Interchangeable Crochet set a game changer, hoo... Näytä lisää
Yritys on vastannut
Excellent service from McIntosh. James couldn’t fulfill my full order but he put my knit pro interchangeable needles on back order and when they came in he sent them out and didn’t charge me for deliv... Näytä lisää
Yritys on vastannut
Always a pleasure to order from James at Mackintosh yarns. My order arrived without any trouble and was exactly what I wanted. James is so helpful and happy to chat if need be. My go to place for Lang... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Natural Fibres. Pure Wools. Well-being. McIntosh wools are hand-dyed to order in a range of vibrant and pastel colours. We also sell a range of high quality knitting needles, crochet hooks and accessories. Brands include KnitPro, Lantern Moon, Clover, Addi, Schoppel, Symfonei yarns Seeknit, and Euculan. Free UK postage from £100 and £30 for international shipping. Our wool ranges come in different weights from lace to 4-ply to Double Knitting. All are ideal for hand knitting and crochet. Every skein or cake of McIntosh is hand-dyed using a semi-solid dye technique to give visual texture to the finished project. Our BFL is accredited as 100% British wool by British Wool and our FABULOUS range is accredited as a British wool blend by British Wool. Our CALM range, which stands for Cashmere and Luscious extra fine Merino in DK. FABULOUS is a mixture of 55% British Bluefaced Leicester wool and 45% grade A Mulberry Silk in either DK or 4-Ply. BFL is 100% British Bluefaced Leicester - the 'king' of fibres' in DK and 4-Ply. ffluff is a lace weight fibre blend of 75% baby suri alpaca and 25% grade A mulberry silk. it's as light as air and warm to wear. Donegal Rich Tweed is 87% wool and 13% Donegal Nep. Available in DK and 4-Ply. All wool products come in a McIntosh cotton project bag. All yarn bands are made from recycled card with a biodegradable laminate.
Yhteystiedot
42 Denman Road, SE15 5NR, London, Yhdistynyt kuningaskunta
- sales@mcintoshpublishing.com
- knitmcintosh.com
4,9
Erinomainen
601 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everything and more
Everything and more! Aside from the quick order processing and despatch, comms are personal and real time. Not dealing with a bot, this is authentic customer service. Thank you! After my order was placed, one of the items was found to be out of stock. I had a note through from James apologising and offering an alternative, suitable option. Very refreshing. For a small business, the service is outstanding!
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Yarn was just as expected and arrived…
Yarn was just as expected and arrived promptly.
30. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
EXCELLENT SERVICE
Very reliable, quick service. The quality of the product is excellent. is excellent. Thank you for your dedication.
8. toukokuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
My items always come packed lovely and…
My items always come packed lovely and I’ve been very happy with my purchases but I fell delivery is not as quick as I would like. It won’t put me off ordering again.
29. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Dear Lynda,
Thank you very much for taking the time to leave a review and for your kind words about your orders arriving beautifully packed. I truly appreciate your support of McIntosh and I’m so pleased you’ve been happy with your purchases.
I completely understand that waiting for yarn can feel frustrating when you are excited to cast on.
In this particular case, the LANGYARNS products you ordered are specially ordered in from LANGYARNS in Switzerland for customers, rather than held as large warehouse stock here in London. Because of this, the product pages on the McIntosh website clearly state an estimated dispatch time of up to 10 working days.
Your order was dispatched by me in 7 days, which was 5 days earlier than the advertised timeframe, and I also sent email updates during the process to keep you informed.
Once the parcel left McIntosh, Royal Mail Tracked 48 delivered it within approximately 48 hours, which I was very pleased about.
As a one-man, home-based business, I always do my absolute best to balance offering a very wide range of specialist yarns whilst keeping customers updated honestly and personally throughout the process.
Thank you again for your order and for your understanding. It genuinely means a great deal to me that you’ll be ordering again.
With all best wishes,
James
James McIntosh - the one man band that is McIntosh
Happy shopper
I have placed numerous orders with knitmcintosh and each time I get prompt delivery and notified of the progress of my order. I am extremely satisfied with the service and will be purchasing again soon. This time I got some symponie fixed needles for sock knitting as they anrd my favourite needles for socks, so I stocked up.
25. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
A fast and friendly experience
A pain free, fast and friendly experience as always.
I highly recommend McIntosh
24. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Excellent communication
Excellent communication, well packaged purchase without unnecessary plastic
25. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Super helpful
There was a mixup with my order and James was super helpful, understanding and sorted it immediately.
25. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
Vastaus yritykseltä McIntosh
Thank you so much for your order and kind words.
Delivery took about ten days
Delivery took about ten days from when I ordered a pair of needle ends; we're "spoilt" by Amazon's next day service.
1. huhtikuuta 2026
Vastaus yritykseltä McIntosh
Dear Pete,
Thank you for your review — and I completely understand your point; we have all become rather used to next-day delivery.
Your order was placed on the evening of 27 March and was dispatched promptly on Wednesday using Royal Mail Tracked 48, as selected at checkout. The timing unfortunately coincided with the Easter bank holiday period, which can extend delivery times slightly beyond the usual expectation.
I was really pleased to hear that your parcel arrived sooner than Royal Mail had initially advised, and I hope you’re enjoying your needles.
As a small, one-person business, I always do my very best to get orders out as quickly as possible, and I truly appreciate your support.
With all best wishes,
James
Ég bar upp fyrirspurn en James bað mig…
Ég bar upp fyrirspurn en James bað mig að sóa ekki tíma sínum
26. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your review.
I’m unable to locate any record of you as a customer of McIntosh via my website, and therefore cannot verify this review as relating to a direct purchase.
I always aim to respond to all genuine customer enquiries with care and professionalism. If you would like to contact me directly at clan@knitmcintosh.com
, I would be very happy to review your query properly.
With all best wishes,
James
Excellent Service
Required an additional ball of yarn.
Prompt reply to request.
No delay in delivery
31. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Thank you so much for your order and kind words.
Very prompt delivery
Very prompt delivery, well packaged. Would recommend you. Many Thanks!
31. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
Really impressed by the quick delivery…
Really impressed by the quick delivery and overall excellent service. The needles I ordered were well packaged to ensure no breakages and the prices were quite competitive. The handwritten postcard was a lovely touch!
30. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Unable to cancel order within 3 minutes…
Unable to cancel order within 3 minutes of placing order.
30. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Dear Gail,
Thank you for your review.
I’m very sorry to read this, however I’ve carefully checked our records and I’m unable to find any order under your name on the McIntosh website.
As a small, one-person business, I take customer service extremely seriously and always do my very best to support customers with any order queries wherever possible.
If you’re able to, please do contact me directly at clan@knitmcintosh.com
with your order number so I can look into this properly and help resolve things for you.
With all best wishes,
James
James McIntosh — the one man band that is McIntosh
A lovely little company
Great, prompt service. James is extremely friendly & helpful. My order was dealt with & arrived very quickly, & I received a personalised note from James with my order which was just lovely. Would definitely recommend & will be looking to McIntosh for my knitting needs in the future.
27. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Marvellous Experience
WOW! Marvellous service. Couldn't be more helpful. Thank you. First time buyer but be assured I will be back.
27. helmikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words.
Great yarn
I gave it 5 stars because it is so much better in my opinion for crochet shawls
1. maaliskuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
Friendly
Friendly, prompt professional and reasonably priced. Quick delivery and well but not excessive packaging
27. helmikuuta 2026
Vastaus yritykseltä McIntosh
Thank you for your order and kind words
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