3 orders totall £100 all turned out no stock and keep me waiting. Slow email reply. Promised to refund but just change the status in order page as "Refund Request" but no real refund is made. It stopp... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service as KMS is proactive in meeting customer needs. Left order for product which was out of stock (everywhere). Later, KMS telephoned to say they had sourced an alternative product at hig... Näytä lisää
I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arriv... Näytä lisää
I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco. KMS Railtec kept me updated throughout the process. The locomotive has a striking... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
KMS Railtech is based in Alford, Aberdeenshire. We are Scotland's Digital Model Railway Specialists, stocking models in 2mm N gauge, 4mm OO gauge and 7mm O gauge. We also stock DCC (Digital Command Control) equipment, Decoders, Point Motors and Track. We are on a mission to modernise Modern Image O Gauge! With our range of 7mm project ongoing, we're sure we've something to interest you!
Yhteystiedot
Unit 6 Donside Industrial Park, AB33 8WD, Alford, Yhdistynyt kuningaskunta
- 01224 45 55 25
- info@kmsrailtech.co.uk
- kmsrailtech.co.uk
On vastannut 4 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good response to initial enquiry
Good response to initial enquiry, and quick completion of deal.
Many thanks.
Long lead time
Long lead time. The only problem was it took months for the item to return to stock prior to shipping.
So helpful contacted me when item no…
So helpful contacted me when item no longer available and offered an alternative explained the advantage of the alternative
Hiccup
This was a pre order and after a long time contacted them to find they had it in stock but not forwarded.
Otherwise it arrived overnight in post.
Polite and rapid
Company Efficiency
Communication by email was really good. They suggested an alternative product when my item was out of stock and unavailable anywhere.
The order was changed and delivered promptly with no fuss.
yours , impressed , M Ridgeon
My Accurascale Class 66 was delivered…
My Accurascale Class 66 was delivered very quickly in perfect condition; the last 66763 I could find from any dealer at the normal price.
Sold me in stock item that wasnt in stock
Sold me in stock item that wasnt in stock and waited ages for refund despite requests. Kept blaming their suppliers.Had cheek halfway through dispute of sending another part order which was no good to me without the stock they hadnt got.
Seems regular occurrence.
Great customer service
While what I ordered wasn’t in stock, a replacement option was offered very quickly and with little issue. Great customer service
Good product : Atrocious customer service
Good product but atrocious customer service. Did not reply to emails over uncertain delivery of a back ordered item.
Easy to deal with Anni and product…
Easy to deal with Anni and product arrived when expected
First time customer.
First time customer.
Website was easy to use. International postage was reasonable. Overall good experience would shop there again.
Incompetent or dishonest. I am not sure which.
I don't know how that got all of these good reviews as my experience is that they are either the most dishonest comany in the the railway hobby, or the most incompetent, or possibly both. I must admit at the time of writing this i am extremely annoyed as they owe me money and i am having a hard time getting it. No customer service, horrible attitude, lie about everything. Faulty engine returned. Having agreed it is faulty and promised a refund have not given a refund. This is now with my banks fraud team to sort out.
good to have a shop where you can physically see the products
good one to one advice
could stock a bit more n gauge
Great buying experience
Clear website availability. Smooth purchasing experience and good communication thereafter. I note comments previously talking about communication around non available stock etc but far from my experience. I received emails throughout the process after purchase, updating me on progress and the models arrived well packaged and exactly when expected. A really smooth experience for me and am just about to purchase from KMS Railtech again now and do so happily (best recommendation i can give). If you see something you'd like to purchase (they have good prices too) i would recommend them without hesitation.
Fast efficient service 5star
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