KMC Legal Arvostelua 

Kirsty from kmc legal , made our property sale experience as smooth as possible.
Communication is key, she kept this going from start to finish.

Thank you very much.

I have waited 31 months before being able to write this review.

FW Meggitt trading as KMC Legal acted for me on the sale of a leasehold flat and the purchase of a freehold bungalow, completing on 26th January 2024. On that day I received a completion statement which was clearly incorrect. I pointed this out; I then received a second completion statement which was also incorrect. KMC calculated that they owed me £192 (which didn’t tally with either statement) and they paid this to me.

I attempted to put together my own completion statement, which was difficult as I couldn’t rely on the figures they had used, but I calculated they owed me around £1400. I sent this to them but received no response.

I then made a formal complaint to KMC under their own complaints procedure. Only after prompting did I receive an acknowledgment. I never received any response to my actual complaints.

I then referred it to the Legal Ombudsman. The Ombudsman wrote to KMC, who did not respond. In fact they failed to respond for such a length of time (over a year, I think) that the Ombudsman referred KMC to the Solicitors Regulation Authority.

The Ombudsman service makes it’s decisions purely based on the evidence you provide it, so I had to go through all my emails to/from KMC from 2023-2024; plus gather statements from my mortgage company, the managing agent and ground rent holder for the flat; plus copies of all bank statements for payments I had made to KMC. I put together a portfolio of evidence, which took me literally weeks.

One of my complaints from the beginning was that KMC had made me pay them (they said it was ‘standard procedure’) a £500 “retention” in case of arrears of service charge and ground rent even though I’d PROVED to them beforehand with statements from the managing agents that no such arrears existed (in fact I was owed money by the managing agent, the return of which KMC failed to apply for).

Another issue, which I was not aware of initially but which became clear when I was collating my evidence for the Ombudsman investigation, is that KMC’s completion statements had shown an incorrect mortgage redemption figure (for the amount I owed the building society to redeem the mortgage on my flat) stating I owed over £400 more than I actually owed. I checked with the mortgage company and they only received what was actually owed, not the additional £414 KMC’s statements said I owed, and which they retained until this matter was decided by the Ombudsman. What would have happened to that money if I had not pursued this matter??

Eventually, KMC engaged with the Ombudsman and some two and a half years after the start they made an offer of £1200 which I refused.

The Ombudsman continued his investigation based on my evidence and whatever KMC provided (I never got to see this). The Ombudsman found in my favour on all 5 heads of complaint and awarded me £1669. I decided to accept this rather than push it to the next stage as I was sick of the matter after all that time, although I think I deserved more for distress and inconvenience.

The Ombudsman’s decision is final and binding and KMC were to pay within 14 days, day 14 being 25.8.26. The final insult is that they paid a day late on 26.8.26, only after prompting by the Ombudsman, some 31 months after I completed on my sale and purchase.

I would warn anyone: DO NOT instruct this firm.

Proactive responsive and adaptabl if an issue arose. Easy to contact and able to provide clarity where needed.

We’ve just completed 2 apartment purchases and a house sale with KMC Legal, managed by Saika Rayan and Kirsty Hudson. Some early setbacks meant that our deadlines were tight and Saika and Kirsty both worked efficiently on our behalf to manage an expedient completion. Very pleased with the communication and responsiveness throughout the process. Highly recommend.

KMC Legal recently dealt with the purchase of our retirement apartment. They were attentive, polite, contactable and helpful throughout the process. Our conveyancer, Dean McAfee’s knowledge, care and consideration towards us was outstanding and made the whole process easier for us and we’d be happy to recommend him and KMC Legal.

The service from KMC Legal was very professional and also speedy. I was pleased to have access to call my case manager directly to discuss the progress of my sale and it was all very smooth with no complications.

We used KMC Legal for our house purchase and couldn’t have asked for a smoother experience. Jade Burgess was our solicitor throughout and was fantastic from start to finish — always quick to respond to emails and calls, and happy to explain anything we weren’t sure about.

The whole process felt genuinely easy. Would definitely recommend Jade and the team at KMC Legal to anyone buying a home.

We found Jade our solicitor from KMC to be efficient, responsive and brilliant! We would recommend KMC legal if you are purchasing a home. And we give 5* to Jade!

KMC were quick and efficient throughout our move. We used KMC for both our sale and purchase, which made the whole process so smooth. Our conveyancer Jade went so far as picking her emails up on her annual leave to make sure our purchase went through on time. Huge thanks to KMC for a stress free move, we would definitely recommend them to anyone.

After a slow start with our previous conveyancer, Suzanne of KMC Legal took over.
Suzanne was quick and efficient but never too busy to answer our queries in layman's terms for us. It quite suddenly got turned around quickly in a matter of weeks.
We would happily recommend KMC Legal for those reasons, with a particular shout out to Suzanne.

KMC and Veronica in particular, were fantastic throughout the sale and purchase of our homes.
Communication was always prompt and we were always kept up to date.

Love KMC. Use them a lot.
Deal with Dan Wade regularly and Dean McAfee recently did a sale for us. Would strongly recommend. Professional, quick and helpful.

Very smooth transaction with KMC Dean McAfee and team very pleased every went so well within a relatively speedy timeframe with no problems or delays that can often come within house buying/selling chain. Overall very satisfied

I would highly recommend KMC Legal as we experienced an excellent service from start to finish during our house purchase. The whole process was straightforward with excellent communication which took any stress out of the purchase. Would definitely use again.

Great experience, Veronica was great throughout, always keeping us informed during the whole process.

Saika Rayan at KMC Legal was absolutely outstanding throughout the entire process. As a first-time buyer, my purchase got off to quite a rocky start due to the vendor becoming unwell, followed by the unexpected need for probate. Despite the challenges, Saika went above and beyond to keep everything moving as quickly as possible.

Her communication was exceptional throughout. She always responded incredibly quickly, and I'm sure she was even replying to my emails on what should have been her days off. Nothing ever seemed too much trouble, and she was always proactive, professional and reassuring.

I honestly couldn't recommend Saika and KMC Legal highly enough. If you're looking for a conveyancer who is efficient, responsive and provides outstanding communication throughout your purchase, look no further. Thank you so much for making what could have been a very stressful process so much easier.

Very pleased with how this all went - easy from start to finish. Good communication, professional staff, and very reasonably priced. Thank you.

I used kmc for my house purchase
Everything went smoothly and communication with Dean mcAfee was great

Repeat customer with KMC after my first purchase with them was fully completed in under 8 weeks after offer acceptance. This time around was a sale managed by Dean at KMC and another great service at a very competitive price. Fast replies and good support in chasing other side when needed. Now my go to conveyancers.

Dean and his team made this whole experience of moving home a lot easier, as as we all know it's very stressful.
I would highly recommend these solicitors, and I have used them twice to move home and had two very good experiences.
Everything was done efficiently and responses where swift when needed.
Thanks Dean and team.