This seems to be a policy by this company to con customers.I ordered one cushion but was contacted by them and asked if I wanted 4 cushions. I said definitely not and asked that they honour my own ori... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ich habe das Kissen ja erst ein paar Tage im Einsatz und kann deshalb noch keine Abschließende Beurteilung abgeben das wäre meiner Meinung nach gegenüber Eventuellen Käufern unfair. Wie ich bisher zuf... Näytä lisää
Yritys on vastannut
Every day I receive three or four advertising emails from that company that annoy me, with no option to unsubscribe. This is illegal in Spain. I AM NOT GOING TO BUY ANYTHING FROM THEM, LEAVE ME ALONE... Näytä lisää
Yritys on vastannut
My first experience was great.2weeks ago I ordered the support cushion from Klaudena. It has been amazing support for my spinal alignment,as I have Osteoarthritis throughout. My stiffness has improv... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Memory-Foam Seat Cushion That Adapts Perfectly To Your Curves The Klaudena Memory Foam Seat will: Mold to the shape of your body’s curves to increase blood flow and reduce muscle fatigue and pain. Soften seats that are too hard, and firm up saggy seats – so you get the perfect comfort level. Give a boost to low seats – an easy way to adjust the height of any chair.
Yhteystiedot
3,0
Keskitasoinen
996 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
CON/SCAM…
This seems to be a policy by this company to con customers.I ordered one cushion but was contacted by them and asked if I wanted 4 cushions. I said definitely not and asked that they honour my own original order and supply me with one. They went ahead and charged me for 4 ($102). As yet I have not received any. I noticed that one other customer has had the same scam played on her. I will not be purchasing anything again from these people and certainly will be advising my friends to do the same.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello,
We apologize for any inconvenience this has caused. This is certainly not the experience we aim for our customers to have.
We've sent you a request for order information through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://klaudena.com/contact-2
To access and verify your order information, we need the following information:
- Email address used to place the order
- Order number
Thank you for helping us grow and learn.
Klaudena Support Team
Make sure the cushion is placed correctly.
I really have said enough.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Ron Smith,
Thank you for sharing your experience with us and for the 5-star review. We're delighted to hear that you are satisfied with our service. If you have any further comments or require assistance, feel free to contact our customer service team at any time.
https://support.klaudena.com
Thank you for your support.
Klaudena Support Team
I have sacral and back problems which…
I have sacral and back problems which has made it difficult for me to sit at my computer, but your Klaudena cushion is great and now I can sit at my computer for longer. Thanks.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Dianne,
Thank you for sharing your experience with us. We are delighted to hear that the Klaudena cushion is helping you sit at your computer more comfortably. Your satisfaction is important to us, and it's wonderful to know that our product is making a positive difference for you.
If you have any questions or need further assistance, please feel free to contact our customer service team through the following link: https://support.klaudena.com
Thank you for choosing Klaudena.
Klaudena Support Team
I also only wished to purchase 1…
I also only wished to purchase 1 cushion but you charged me for 4!! I only but was told when I tried to cancel my order, I tried several times and was told that it was already ordered, and I couldn't cancel.
That is not a great service
I have already sent you my information and the order number of my order...Order AUS-20260129-1187, the order date was 3/2/2026. my name is Betty Connolly, I cannot do any more than this. are you going to do something about this problem or not ????
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Betty Connolly,
We appreciate you reaching out and we apologize for any inconvenience you have experienced.
We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.
Have a great day!
Klaudena Support Team
It certainly helps with my lower back…
It certainly helps with my lower back pain
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Jennifer,
Thank you for sharing your feedback. We're pleased to hear that our product is helping with your lower back pain. If you have any more comments or need further assistance, please don't hesitate to reach out to our customer service team at https://support.klaudena.com.
Thank you for choosing Klaudena.
Klaudena Support Team
new client this is the 1st time puchase
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Christine,
Thank you for choosing Klaudena for your first purchase and providing us with a 5-star review. We're delighted to hear about your experience, and we look forward to serving you again in the future.
Best regards,
Klaudena Support Team
Ordered one seat cushion but was…
Ordered one seat cushion but was somehow magically charged for four. Immediately emailed to get order changed but was told already processed in warehouse and could not be changed All this in about 15 minutes. Very poor experience. Update Klaudena has responded & refunded $49 AUD . I appreciate their prompt action in this matter & now await delivery of my cushion. I will respond with another review when I have used it. three stars until then.
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello,
I hope this message finds you in good spirits. We are reaching out to follow up on our previous communications regarding your concerns expressed on Trustpilot. Unfortunately, we have not yet received a response from you.
If our prior messages did not reach you and you still seek our assistance, we kindly request that you contact us directly via our contact form at https://klaudena.com/contact
To expedite the resolution process, please provide us with the following information:
- The email address associated with your order
- Your order number
- Your full name
We appreciate your cooperation and thank you for giving us the opportunity to enhance our services.
Klaudena Support Team
Kussen geheel vervormd!
We hebben dit kussen als vergoeding gekregen omdat we de Derila kussens niet goed vonden.
We hebben het kussen 3 dagen uit de verpakking laten bijkomen. Het kussen is geheel vervormd binnengekomen en dat blijft zo. We kunnen er niets mee. Waardeloos! Na een paar weken een nieuwe gehad en die is gelukkig goed. Ze doen wel hun best om van de reviews een beter cijfer te krijgen.
Extra informatie: ##CON-20251208-3168
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo,
Hartelijk dank voor uw waardevolle feedback. We zijn blij te horen dat uw probleem naar tevredenheid is opgelost en we stellen uw bijdrage aan onze continue verbetering zeer op prijs.
Mocht u nog vragen hebben of hulp nodig hebben, aarzel dan niet om contact met ons op te nemen. We staan altijd voor u klaar.
Nogmaals hartelijk dank en we wensen u een fijne dag.
Klaudena Support Team
My experience seemed great
My experience seemed great. One small problem, seeing a product but not being able to sit in it. Well, there is the difference.
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Paul K Downie,
Thank you for taking the time to leave a 5-star review despite the inconvenience you encountered. We understand how important it is to experience our products fully before making a decision. Your feedback is invaluable to us, and we're committed to improving the shopping experience for all our customers.
If you have any further questions or need assistance, please feel free to contact our customer service team at https://support.klaudena.com. We're here to help.
Thank you for choosing Klaudena, and we hope to serve you again in the future.
Warm regards,
Klaudena Customer Support Team
Heute kam wieder eine SPAM Mail von…
Heute kam wieder eine SPAM Mail von denen - obwohl Sie mir ja versprochen hatten, es zu lassen. Juhuu... Mein Anwalt bekommt Arbeit
Jo, die Standardantwort... bla bla bla Bestellnummer... bla ... mehr Informationen... bla bla bla
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo Thomas von zur Gathen,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch die Spam-E-Mail entstanden sind. Wir verstehen, wie frustrierend das sein kann, und möchten Ihnen versichern, dass wir Ihre E-Mail-Adresse bereits aus unserer Marketingliste entfernt haben, um weitere Kommunikation zu verhindern.
Wir nehmen Ihr Anliegen ernst und sind bestrebt, die Angelegenheit zu klären. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Vielen Dank noch einmal für Ihr Verständnis und wir wünschen Ihnen einen schönen Tag!
Klaudena Support-Team
This order was screwed up from the
This order was screwed up from the beginning 😞!! I ordered 1 but was charged for 4!! The total was $140 for something that should have been
$40 - 50.
When I saw this in my Email, I called and was assured that the order would be adjusted to 1!!
When it arrived ( to the wrong address ) there were 4!!
Then I was told to return the other 3 to GERMANY for the refund.
How is this going to cost given the weight and distance??? And, I was told that I had to bear the cost.
I am physically disabled so I’ll need someone to help me.
THIS WAS A TOTAL DISASTER !! 💣
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Dennis,
We’re very sorry to hear about your experience and the frustration this has caused, especially given the issues with the quantity, address, and return instructions. This is not the experience we want for our customers.
We’d like to look into this right away and assist you further. We’ve sent you a request for order information through Trustpilot, but we haven’t received a response yet. If you didn’t receive it, please update your review with your details or contact our customer service team via https://support.klaudena.com so we can verify your order.
To access and verify your order information, we’ll need:
- The email address used to place the order
- Your order number
Thank you for bringing this to our attention and helping us improve.
Klaudena Support Team
SPAM E-Mails
Wieder eine reine SPAM E-Mails Firma. Da solches Vorgehen kriminell ist, sagt das Alles über so einen Laden aus.
Ihr Verbrecher braucht auch nichts drunter zu schreiben. Ist eh gelogen.
Nachtrag:
Emurapan, achne, Klaudena, oder wie viele Firmen ihr noch betreibt, immer der gleiche Antworttext. Ihr seid so lächerlich.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo Florian,
Wir bedauern, von Ihrem jüngsten Vorfall zu hören.
Vielen Dank, dass Sie uns Ihre E-Mail-Adresse auf Trustpilot zu Ihrem Fall zur Verfügung gestellt haben. Leider konnten wir in unserer Datenbank keine Bestellungen finden, die Ihren Angaben entsprechen.
Um Ihnen weiterhelfen zu können, teilen Sie uns bitte die beim Kauf verwendete E-Mail-Adresse und die Bestellnummer oben auf Ihrer Rechnung mit. Die Bestellnummer sollte entweder achtstellig sein (z. B. #12345678) oder eine Kombination aus sieben Zeichen, die Buchstaben und Zahlen enthalten kann (z. B. ab1cd23).
Wir freuen uns auf Ihre Antwort, damit wir Ihr Anliegen umgehend bearbeiten können.
Sie können Ihre Bewertung auf Trustpilot aktualisieren oder uns so bald wie möglich über unser Kontaktformular unter https://klaudena.com/contact kontaktieren.
Vielen Dank für Ihre Mitarbeit in dieser Angelegenheit.
Klaudena Support Team
Keine gute Firma
Habe ein Sitzkissen bestellt, was auch nach längerer Zeit kam.
Es war mir zu hart und ich wollte es zurücksenden.
Was ich mir beim Kauf genau vorher durchgelesen hatte.
Zur Antwort kam, wir können Ihre Bestellung nicht finden.
Am Telefon kaum deutsch.
Auf schriftliche Frage keine Antwort.
Mal sehen wie es weiter geht.
Nie mehr wieder.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo Silvia,
Wir freuen uns über Ihr Feedback.
Wir haben versucht, Sie über Trustpilot zu diesem Problem zu kontaktieren, haben jedoch keine Antwort erhalten.
Wenn Sie unsere E-Mails nicht erhalten haben und dennoch Hilfe benötigen, nutzen Sie bitte das Kontaktformular unter https://klaudena.com/contact.
Um uns die Bearbeitung Ihrer Bestellung zu erleichtern, geben Sie bitte die folgenden Informationen an:
– E-Mail-Adresse der Bestellung
– Bestellnummer
– Vollständiger Name
Vielen Dank für Ihre Mithilfe. Wir freuen uns auf Ihre baldige Rückmeldung.
Mit freundlichen Grüßen
Ihr Klaudena Support Team
I didn’t even want to give them a star…
I didn’t even want to give them a star tbh.
I ordered a seat cushion last Monday and in error (due to be being bombarded with pop-ups trying to sell me lots more items) I accidentally accepted an extra item at a cost of £18, which I didn’t want . There was no option to confirm the order before it was placed or remove the item myself . Payment was taken immediately.
I phoned the customer services number and was assured the order would be modified and the item removed.
The item was not removed and a day later I got an offer of a 30% discount on the unwanted item , because it was too late for the ‘state of the art’ warehouse to modify it.
I enquired about the returns process and it appears there isn’t one, except taking your chance at the post office sending a bulky footrest back to a company based abroad.
I accepted the 30% discount yesterday , and , guess what, that has been declined and they are now only offering 20% discount.
I really have lost all patience with this company . Allegedly my parcel is on the way , and although I suspect the products are good , their policies and customer service are zero star.
There are lots of good products of this type out there and I would give this company a wide berth in future
Update 14th August . I have now been contacted by customer services who have offered a full refund with no need to return the extra unwanted item. Thank you
The order also arrived today and the seat cushion is very good
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Julia,
We are delighted to notify you that we have successfully resolved the issue you brought to our attention after conducting a thorough review. As of August 15, 2025, the matter has been resolved. If you need additional assistance, please feel free to reach out to us.
We appreciate your feedback after the issue was resolved. Your insights are invaluable to us as we strive to enhance our services.
Your support and feedback play a crucial role in our progress and success. Thank you for your ongoing support and contributions to our growth.
Klaudena Support Team
The brand is a FRAUD
The brand is a FRAUD, The unsubscribe button is FAKE, there are NO technical difficulties going on their end. It's fake, thank you!
I wrote an email to remove me from the mailing list - they said I'm removed, but I still receive mails from them!
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Lord Garmadon,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://klaudena.com/contact
at your earliest convenience.
Thank you for your cooperation in this matter.
Klaudena Support Team
Every day I receive three or four…
Every day I receive three or four advertising emails from that company that annoy me, with no option to unsubscribe. This is illegal in Spain. I AM NOT GOING TO BUY ANYTHING FROM THEM, LEAVE ME ALONE, PLEASE.
No se hagan los tontos y digan que les envie mi correo sin que me den opcion alguna a enviarselo porque no tienen atencion al sufriente (no al cliente, que nunca lo he sido ni lo seré). NO ME ENVIEN MAS CORREOS. DEJENME EN PAZ.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Francisco,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://klaudena.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Klaudena Support Team
Weil ALLES stimmt!
27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo WKK,
vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass bei Ihnen alles stimmt und Sie zufrieden sind.
Ihr Klaudena Support Team
Ich habe das Kissen ja erst ein paar Tage
Ich habe das Kissen ja erst ein paar Tage im Einsatz und kann deshalb noch keine Abschließende Beurteilung abgeben das wäre meiner Meinung nach gegenüber Eventuellen Käufern unfair. Wie ich bisher zufrieden bin habe ich doch schon weiter oben geschrieben.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo Frank,
vielen Dank für Ihre Bewertung und Ihr ehrliches Feedback. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, Ihre bisherigen Eindrücke mit uns und anderen potenziellen Kunden zu teilen. Sollten Sie in Zukunft weitere Erfahrungen mit unserem Kissen machen oder zusätzliche Anmerkungen haben, freuen wir uns jederzeit über ein Update.
Falls Sie dennoch Fragen oder Anliegen haben, steht Ihnen unser Kundenservice gerne zur Verfügung. Sie erreichen uns jederzeit über https://support.klaudena.com.
Vielen Dank und weiterhin viel Freude mit Ihrem Klaudena-Kissen.
Ihr Klaudena Support Team
Das beste Sitzkissen das ich je hatte
Seit ich dieses Sitzkissen habe, kann ich länger auf einem Stuhl oder einer Bierbank sitzen und ohne Schmerzen aufstehen.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hallo Sabine,
vielen Dank für Ihre tolle Bewertung! Es freut uns sehr zu hören, dass Sie mit unserem Sitzkissen zufrieden sind und nun länger bequem sitzen können. Sollten Sie weitere Fragen oder Anregungen haben, steht Ihnen unser Support-Team jederzeit gerne zur Verfügung: https://support.klaudena.com
Herzliche Grüße
Ihr Klaudena Support Team
Harassment in the form of unsolicited emails
Yet more:
They don’t seem very competent. They have already been told multiple times that I didn’t make a purchase, didn’t subscribe, didn’t contact them in any way whatsoever.
Further update: I did finally receive a request for info from this company. Since the form they sent already had my email address on it and they have been sending me multiple emails every day to that address- I’m not sure what they think they have achieved. I am certainly not providing a phone number and, as I have never solicited any contact from them, I don’t have any order no, reference etc.
Update:
I have received NO request for anything from this company and, since I have never subscribed to them, it is hard to see how my ‘unsubscribe’ attempts can have been ‘unsuccessful’. I am taking legal advice and will be taking action.
Bombarded with totally unsolicited emails on an almost daily basis. No matter how often I block them, back they come. Thinking of getting an official ‘cease and desist’ letter. Appalling company.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Klaudena
Hello Kate,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://klaudena.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Klaudena Support Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Lue lisää muunlaisista arvosteluista.
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Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
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