I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Näytä lisää
Took numerous attempts via chat and email to return my son’s order. Eventually got a shipping label. Now no response to emails or chat regarding the update of the refund. Returned package was... Näytä lisää
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.
Yhteystiedot
Yhdistynyt kuningaskunta
- Kitplugstore@gmail.com
- kitplug.co.uk
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Too many fakes
Too many fakes in orders when should be easy checks (both website and ebay). About 25% of shirts have been fakes. Never any customer service response so have to wait and raise with paypal/ebay
Edit to reply; on every occasion I email led and received no repsonse. It’s no good saying email if you don’t respond. They mention a thorough check- even a basic check would have sufficed to see the most recent one was fake.

Vastaus yritykseltä Kitplug
No customer service to speak too.
Wanting to return a shirt, however as many others have said the customer service do not get back to you.
This is an update
This is an update
I reached out on email like you asked me to and still no reply.
Highly recommend
Speedy delivery and very happy with my shirts. Will be buying from Kitplug again in the future!
Great experience from start to finish
Insane, the packaging, the quality, communication and price. Deffo recommended. Will be back.

Vastaus yritykseltä Kitplug
Worst Experience ever
Worst Experience ever
1. They sell you fake shirt for £130
2. The listing condition is not accurate, list an "excellent" condition shirt but came out there's a hole in it.
3. Customer service response time is worse than Onana
4. You can get a better shirt, with a accurate condition stated in another site for a lot cheaper than them
5. They dont want you to write a honest review of their bad service, they will 'bribe' you with a gift card to remove them. That's mean your going to have experienc like number 1 to 4 all over again
Update :
They dont offer shirt with higher value, they offer shirt with the same value to a shirt supposedly original but fake, and when the shirt is arrived, the condition stated on your site is different than the one i received.
And you dont offer gift card for say sorry or anything, you wanna sent me a gift card to ask me to delete the review.
"We have also noticed you left a negative review on our trust-pilot. Is there any chance you could remove this review? These review affect our business very badly.
We would be happy to send you a free discount code in return if you could please remove the review. Thank you for your understanding."
That is what you said in your email

Vastaus yritykseltä Kitplug
True to Joe"s word I received…
True to Joe"s word I received notification that my credit card received a full refund for my Grandson's shirt. Joe's intent is that when he receives the shirt back from the postal service they use is that they will send him the shirt at no cost to us..
Excellent experience!
I really like the idea of their retro mystery shirt boxes, especially when it's something I wouldn't usually tend to go for and I got a Marseille shirt from the 1999-00 season and was in very good condition considering the age of it. The shirt was authentic and looks brilliant. I will definitely be using these again.
Mystery Shirt
Saw a chance for a discount on Instagram not knowing how true however when i earned it it was true and i ordered straight away. A great quality, lovely shirt with quick delivery. Cheers guys.

Vastaus yritykseltä Kitplug
Customer service/ Possible Fake Shirt
I bought 4 mystery boxes and 3 of them are real, however one could possibly be fake due to not having any inside tags (for an adidas shirt). I have messaged and emailed them on the 31st of July on the contact form on their site. I have messaged them on instagram, which they have not responded too. However, I did message on 'Shop', which the responded 2 days later. But when I responded back I have not heard anything since. It's almost been a month. I unfortunately cannot return my jersey either due to it being past a month since I ordered my jersey. (I messaged them before the 30 days was up).
If there is an email that will contact me ASAP please put it down and I would love to change my review if this gets sorted!
Update: They have gotten back to me and have given me evidence and have offered me a return or an exchange. I appreciate this and will continue shopping with them! :)

Vastaus yritykseltä Kitplug
Fikk god hjelp
Er fornøyd med hjelpen vi fikk av Joe da vi fikk 2 t-skjorter av fotballklubber vi hadde skrevet at vi ikke ville ha. Han ordnet opp og sendte 2 nye t- skjorter med en gang
Want to return the mystery shirts but…
Want to return the mystery shirts but no reply from email, telephone or tweet. Now left with 2 shirts of poor quality.

Vastaus yritykseltä Kitplug
mystery shirt
ordered an england mystery shirt that had a slight defect and contacted the company they were more than happy to help, top tier company supplying top tier shirts ❤️
Does anyone know if this company is…
They where super slow to respond to emails after not receiving any shipping info but you're dealing with a small company. About a later Joe contacted me to say there was a mix up with my order. He was super helpful and tried to find an alternative but in the end was very apologetic and gave a refund. I would use these guys again
Kitplug football shirt
Update:
After posting this review they got in touch and as per their reply below, they did indeed send the correct shirt as promised. They even threw in a few goodies too. My son is now delighted with his shirt so hats off to them for sorting it.
My son thought he ordered a mens medium but it turned out he ordered XS. He emailed them to ask if they could change the size and they quickly replied to say they could. The shirt arrived as a childs XL and stained in several places. We took a photo of the shirt and emailed them asking for a return label so we could get a refund.
They have not responded to any emails (at least 3 sent), not replied to a contact form via their website and not replied to DMs sent via Facebook, X or Instagram.

Vastaus yritykseltä Kitplug
Slow processing time
I'm not rating it higher at the moment. The buying process was smooth but I brought my shirt over two weeks ago and still have no shipping information. I have contacted all forms and I have had no update as to why my order is taking so long to be fulfilled.
Another one of my friends is having the same issue and we need the kits before the end of the month.
Hoping maybe this will get someone to contact me?
England top order being corrected
I have to say I had my doubts when I first received my shirt and it was rip however I emailed and instagram dm kitplug and within 24 hours I returned my first order and received a red england with number 4 and Gerrard on the back and constant communication with them via DMs. Safe to say I’ll be ordered from them again and hoping I’ll get one of japans cool kits!
There Are some Lines from a Pencil
There Are some Lines from a Pencil
The nike logo is kinda destroyed and i thought it would be a player name on the kit like i got a Arsenal Kit without any player name
Im very sad and feel kinda scammed
I just love the ideas of mystery boxes…
I just love the ideas of mystery boxes and kitplug have made it better with the great selection of kits to be amazed by and the quality of the packaging and kits are fantastic. Definitely going to buy more in the future and hope others do to!

Vastaus yritykseltä Kitplug
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