Kitchenchef Arvostelua 

220
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I'm excited to share that your refund has been approved and processed! Please give it about 7-10 business days for the refunded amount to appear in your account. If you need further assistance, don't... Näytä lisää

Saanut 4/5 tähteä

Edited to update: I have now received communication with this company who have resolved the matter. I've been having money taken from my account for a few months after somehow being taken down a... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Tout d'abord piégé par un site de vente sur Facebook vantant un appareil révolutionnaire pour enfiler les couettes de lit. Je me suis retrouvé abonné sur le site de Kitchenchef et contraint de verser... Näytä lisää

Saanut 4/5 tähteä

I got scammed to sign up through a fake Gatwick Airport page, saying there was old luggage for sale. I know I have paid for a membership I did not sign up for, I was led to believe it was luggage... Näytä lisää

Yritys on vastannut


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

220 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(220)

5 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Fraudulent company

Fraudulent company that posed behind the mask of another and scams people into applying for a subscription, completely immoral, even when attempting to cancel, it takes 14 days to do it for free or there’s an option to PAY to cancel it straight away but by the time the fourteen days are up the next direct debit payment would have been taken in three days time. Absolutely terrible.

5. toukokuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Consumer,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Saanut 1/5 tähteä

I too have been scammed by this…

I too have been scammed by this company. I had deductions of $76.90 and $75.97 from my bank account in Australia. The bank could not help so I contacted direct. No satisfaction whatsoever. Cannot even tell me what is was I supposedly purchased to make contact in the first place.

3. joulukuuta 2023
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Dinkleboo,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Saanut 5/5 tähteä

Was Signed up to subscription and had…

Was Signed up to subscription and had no idea , 2 weekly payments from my bank over 3 months for a subscription
kitchen chef agreed to cancel but have payments taken, was disappointed !!!

Update , communications now concluded refunds been returned for subscribed months, response has been excellent and is fully resolved now !!

29. huhtikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Gary,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards,
Ayla

Saanut 1/5 tähteä

Do not subscribe to this company.

Do not subscribe to this company.
You won't get your money back

15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Customer,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Saanut 4/5 tähteä

scam

i did not know i was signing up for a subscription i was totally unaware, i have contacted them and they say it is not their policy to refund the money almost £200 for which i have received absolutely nothing, was totally unaware until i had a bank statement, i had never even heard of kitchenchef
i am in contact with your support team and you keep
saying you do not refund
kitchen chef have now agreed to refund my money so i will change my rating to a 4

13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Brian,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards
Ayla

Saanut 4/5 tähteä

Not what it appears to be

I thought I was buying a product that was advertised. I went though the process of paying for it but I ended up with a subscription for kitchenchef.club that I was totally unaware of. I have contacted them and at present waiting for a refund. They have assured my subscription is cancelled. Dispute resolved as refund received.

24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Linda,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Saanut 4/5 tähteä

I was tricked in a biggest scam ever

I was tricked in a biggest scam ever! Was intending to purchase a treadmill on sale for £26 and in a result I was signed up for a subscription at kitchechef club. Never agreed to that they took the money off my account and they don’t even sell treadmills! They’ve been keep charging my account since then. I was trying to reach out to their customer service for help unfortunately with no success. Your option is to use credit to purchase from their website, but it will automatically renew a membership top ups:/ very disappointed! Was trying to make a purchase they took another €4 and cancelled order🤯🤬

UPDATE:
I have been recently contacted by kitchenchef club and they promised to deal with an issue and fully refund a membership.

25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I got tricked into paying a subscription fee by them. They showed an advertisement saying that an electric scooter only cost 26 pounds today little did i know it was the subscription fee. Scammers!

I got tricked into paying a subscription fee by them. They showed an advertisement saying that an electric scooter only cost 26 pounds today little did i know it was the subscription fee. Once i made the payment, they said the transaction got cancelled and i have to make the payment again. When i called their customer services, they said that i have to buy something from their account and i have 26 credits left in my subscription. I didn't have any credits left! Liars! I want a refund as soon as possible.

Edit: they sent me an apology mail asking me to change the review and once the review will be changed, they said that they will refund the money. When i checked if they have refunded the amount, i noticed that they have deducted another 6 pounds from my account! I ain't gonna change this review unless the amount is paid back to me.

Update: the issue has been resolved. The customer service stayed on call with me and i got a full refund!

2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Amal ,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards
Ayla

Saanut 5/5 tähteä

Had a misunderstanding contacted the…

Had a misunderstanding contacted the online team and the issues was handled very well and issues was resolved very professional and understanding polite

22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Keith,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards
Ayla

Saanut 4/5 tähteä

Purchased what I thought was a…

Purchased what I thought was a rechargeable Vacuum which turned out to be a front for a Subscription. I have asked for this to be cancelled and a refund which there saying cant be refunded

Problem has now been resolved

28. helmikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Yvonne,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards
Ayla

Saanut 1/5 tähteä

Thieving bunch of scammers.

Thieving bunch of scammers.

I tried to claim a prize I had won from Temu but somehow these thieving bunch got hold of my account details.

They signed me up for a subscription I didn’t ask for and are trying to keep hold of £5.95 as an exit fee. I keep telling them, “You can’t pay an exit fee for something you didn’t enter into” grr

My bank is on the case and I am waiting fir information to report them to Action fraud.

DON’T BE FOOLED BY THEIR RESPONSE.

Lies, lies ,lies even in my email correspondence.

They stole £5.95 as an exit fee for a subscription I didn’t agree to.

A full refund is a full refund.

STILL CONTINUING WITH LIES,

DID NOT SIGN UP FIR ANY MEMBERSHIP, JUST TRIED TO REDEEM A GIFT I’D SUPPOSEDLY WON.

They probably trick you with some very fine print somewhere because i definitely did not and I reintegrate DID NOT SIGN UP FOR MEMBERSHIP.

19. helmikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Naomi,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We are really sorry that you have misunderstood our website.

You have signed up for a VIP membership which comes with a Gift Card that can be redeemed in our online store. The gift card contains credits that can be spent on any of our products from a wide variety of brands with VIP Discounts. If not canceled after the trial period of 3 days, your subscription will start your Top-Up fee to recharge your credits in your account. However no money has been wasted. The top-up fee will be transferred to credits that you can spend on our website.

We do mention the 3 access days several times before your purchase. We also mention it in our Terms & Conditions which you have accepted before making the purchase.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.


Kind Regards

Ayla

Saanut 4/5 tähteä

Scam turned around

I got scammed to sign up through a fake Gatwick Airport page, saying there was old luggage for sale. I know I have paid for a membership I did not sign up for, I was led to believe it was luggage I was buying!

I will be reporting this scam, along with the scam on the website love2gaming. I hope this operation changes, and if not, gets shut down.

AMENDMENT: I was kindly contacted by kitchen chef, and they have promised to help with a refund for the inconvenience. I have flagged to them how scam sites are linked to their page, so hopefully this can be addressed so the credibility of their business can shine out and not the unexpected sign ups many seem to find themselves experiencing. Thank you Sterling for the help.

14. helmikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef


Dear Ruth,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards
Ayla

Saanut 4/5 tähteä

Update of experience

Edited to update:
I have now received communication with this company who have resolved the matter.

I've been having money taken from my account for a few months after somehow being taken down a 'rabbit hole' and seemingly subscribing to something I have no knowledge of. They have refused my refund of 'credits' I have paid for up to the value of 137.00 euros! Bank are now involved.

13. helmikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Colling,

Thank you for the review and we are so glad that you are happy .

Feel free to reach out to us anytime.

Best regards
Ayla

Saanut 1/5 tähteä

I have had money taken and my bank…

I have had money taken and my bank won't help they told me to sort it out myself metro bank rubbish

9. helmikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef


Dear Lisa,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Saanut 1/5 tähteä

I have had $12.37 taken out of my…

I have had $12.37 taken out of my account for something I haven’t subscribed to or have on my phone. I would like a refund of my money from this scam.

3. helmikuuta 2024
Oma-aloitteinen arvostelu
Kitchenchef-logo

Vastaus yritykseltä Kitchenchef

Dear Khalen,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

The membership you got signed up for is one of the two ways of shopping that you can opt for on our website. The membership comes with a Gift Card that can be redeemed in your online store.
It contains Credits that can be spent on any of our products from a wide variety of brands with Discounts. You can always put on your membership on "Skip" so you do not have to pay like you have already done.

The membership is explained in all the steps before purchasing, in every item/purchase, at checkout and in the order confirmation email. We also write it here on Trustpilot in our company explanation


we sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@kitchenchef.club for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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