We’re really sorry to hear about your experience, and we completely understand how frustrating it is not to receive a shipping update after placing an order.
We’ve just responded to you directly as well, but we want to acknowledge your concerns here. Our records show your order was placed on 3/29, and while our site notes at checkout that fulfillment can take up to 7 business days, we have not yet exceeded that fulfillment window. We also received your email on 4/1 and responded within 48 hours. That said, we completely understand that the lack of an update can feel concerning, and we sincerely apologize for any frustration this has caused.
As mentioned in our direct response, we’ve offered a full refund if you’d prefer not to wait any longer, and we’re currently awaiting your reply so we can proceed however you’re most comfortable.
Your feedback is important to us, and we’re actively working to improve both our communication and fulfillment timelines. We truly appreciate you bringing this to our attention and hope we can resolve this for you as quickly as possible.