I tried to purchase credits
I tried to purchase credits, but the payment system kept failing with an “Unable to authenticate bank” error. I tried four times, and none of the attempts was successful. However, when I checked my bank account, I discovered that **$20 had been deducted four times, totalling $80**, despite receiving no credits.
I've been trying to contact customer support to resolve this issue, but I haven't received any response so far.
I've been using Kilo Code for almost a year and have never experienced anything like this before. What disappoints me most is the lack of customer support when a serious payment issue occurs.
I'm giving Kilo Code one star because of this experience and the lack of response from their support team. I hope to recover my money, but this situation has seriously damaged my trust in the platform.








