KeldCo Arvostelua 

582
•
TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I was probably a difficult client because I had no idea what I was doing. Dana - the KeldCo customer service agent - was incredibly patient and thorough, detailing (via emails) step-by-step all the p... Näytä lisää

Saanut 5/5 tähteä

Awesome delivery time. Easy to install. Great quality image. Extremely happy with the unexpected phone call to see if I was happy with the product. Great service All round. I will be buying another 2... Näytä lisää

Saanut 4/5 tähteä

The camera works well. I had initial problems as the SD card I had did not work as it works on a more advanced format. In the end I had to buy one from KeldCo which works ok but doesn’t have as much... Näytä lisää

Saanut 5/5 tähteä

Bought three of these bad boys and have been extremely happy throughout the whole purchase process and camera setup. we initially had an issue with one of the TF memory cards but after contacting Ke... Näytä lisää

Yrityksen tiedot

  1. Turvalaitteiden myynti
  2. ja myös
  3. Kotiautomaatiojärjestelmät

Yrityksen kirjoittama

KeldCo – Protecting Aussie Homes, the Local Way At KeldCo, we’re not some faceless overseas brand. We’re a proud Australian family business, born from a simple mission: to protect what matters most. After experiencing break-ins ourselves, we set out to create security and smart-home products that are easy to use, reliable, and built for Australian conditions. From our Solar Cam range to our DIY Security Systems, every product is designed and managed right here in Australia, backed by local support you can actually reach — phone, email, chat, or text. No ongoing fees, no confusing setups, just smart security you can trust. With KeldCo, you’re not just buying a camera or device. You’re joining thousands of Aussie families who’ve taken safety into their own hands — protecting their homes, their loved ones, and their peace of mind. Safe. Simple. Australian. That’s the KeldCo promise.


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

582 arvostelua

5 tähteä
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4,8

Kaikki arvostelut

(582)

581 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Exactly as promoted

Exactly as promoted, very happy with video instruction sent for setup and operating.
Excellent value for money.
If we move and extra cameras are required, I will definitely buy more from KeldCo.

1. syyskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I saw it on Facebook

I've been thinking about a security camera for a while, and I saw this on FB. It got the better of me, and I went to the website, and I was impressed enough to spend my money. They are easy to install; I had an old mate do it for me. I did forget to order an SD card, but it's doing the job regardless. (I will be ordering one this week. It does need it to do all the things) Last night, it alerted me to an intruder on my rural property, and I think it's earned its money right there. It does stuff I didn't even know I wanted, like tracking, night vision AND it knows the difference between a kangaroo and a person. I'm happy I spent the coin.

20. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic Product

Easy installation, great picture quality, love the features of the light, tracking & siren. Highly recommend.

22. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

KeldCo do not place any importance on after sales service

The product itself is potentially quite good, if it becomes operational. However, the support available to assist customers when a camera does not install as advertised is appalling. The customer becomes trapped in a never-ending loop: making a call to the phone support team; leaving a message; waiting hours for a return call; explaining the issue and being reassured that the problem will be referred to the technical team; waiting days for a response from the technical team who then request additional detail and then there is no further contact. The issue remains unsolved and so the phone call process to the support team begins again.
The various phone support staff who answered our numerous calls could do nothing but forward the issue to the technical team. The follow-up assistance provided by the technical team has been inefficient, suffered from repeated, extensive delays (of more than 24 hours during business hours) and was not up to date with the current situation. The lived experience of installing KeldCo cameras does not align with the promises and guarantees in their product advertising. “Set it up in about an hour with our step-by-step app and Aussie phone support.” Eleven days after receiving our two cameras, the second camera will still not load in the KeldCo app. There has been no contact from KeldCo since last week to provide support. We have a camera that we cannot use and are left feeling that KeldCo does not place any importance on after sales service to their customers!

31. elokuuta 2026
Oma-aloitteinen arvostelu
KeldCo-logo

Vastaus yritykseltä KeldCo

I'm genuinely sorry — reading this back, we've let you down, and the loop you've described is the opposite of the "set it up in about an hour with Aussie phone support" experience we promise. When a camera won't load and then the follow-up goes quiet for days, that's on us, not you, and I completely understand why eleven days of this has worn down your patience. There's no excuse for the technical team going silent after asking for more detail.

I'd like to personally pick this up and get your second camera working. So we break the cycle rather than restart it, please email me directly at info@keldco.com with your order number and a short video of what happens when the second camera tries to load — that gives our tech team everything they need to diagnose it in one pass instead of going back and forth. If it turns out to be a faulty unit, you're covered by our 12-month replacement warranty and 30-day money-back guarantee, so you won't be left with a camera you can't use. You can also reach me on (07) 3113 9376 — please ask for this to be flagged as a priority follow-up and we'll make sure it doesn't stall again.

Team KeldCo
keldco.com | info@keldco.com | (07) 3113 9376

Saanut 1/5 tähteä

I'm scratching my head reading these…

I'm scratching my head reading these reviews. Won't connect to my WiFi which is iinet 6 month old modem, both ring and Tapo cameras connected no problem. Spent 2 hours with chat GPT because Keldco won't reply to any emails or messages except for a call centre who sent me out the basic "have you tried resetting" email. So after 2 hours with chat gpt and having to do things like changing router settings that I shouldn't have to do, I am stuck with this useless piece of 329 dollar rubbish. They advertise 30 day money back guarantee but I can't even get them to reply to my email asking for return instructions. Easily the worst customer service I've encountered in recent memory

29. elokuuta 2026
Oma-aloitteinen arvostelu
KeldCo-logo

Vastaus yritykseltä KeldCo

I'm sorry — being left without a reply while you're stuck on a camera that won't connect is genuinely frustrating, and spending two hours changing router settings you shouldn't have to touch isn't the experience we advertise. I can't undo that, but I can make sure it gets sorted properly now. On the emails: it's worth a quick check of your spam or junk folder, as our replies do occasionally land there — but either way, the buck stops with getting you an answer.

Your 30-day money-back guarantee absolutely stands, so if you'd like to return it that's your call and we'll send the instructions straight away. If you'd rather give it one more go, most iiNet setups connect once the camera's pointed at the 2.4GHz band, and we can do that with you live in a few minutes rather than over email. Please send your order number to info@keldco.com or call (07) 3113 9376, or email marven@keldco.com with your order number and a short video of the issue, and we'll action whichever you'd prefer, right away.

Team KeldCo
keldco.com | info@keldco.com | (07) 3113 9376

Saanut 5/5 tähteä

Door Bell Camera Not Delivered

Update 10/09/26

After a personal intervention from the operations manager,the Doorbell Camera arrived just over a week later.
They admit they got it wrong and they fixed it and also provided me with store credit for my next purchase.
I'm happy with the camera. It was easy to install and set up. The images and videos are of a high quality.
I haven't looked into all the additional settings and features yet.

I ordered a doorbell camera on an expected 3 to 5 day delivery. I am still waiting for the product 40 days later.
The company have responded to my numerous emails and apologise and tell me they'll sort things but I'm still waiting.
It's disappointing as I had originally researched reviews from Trustpilot and other sources and believed I was dealing with a legitimate Australian company.
I have my doubts now and am now wondering if the interactions I have had with them have been AI.

21. heinäkuuta 2026
Oma-aloitteinen arvostelu
KeldCo-logo

Vastaus yritykseltä KeldCo

Iain, 40 days is nowhere near good enough, and I completely understand the frustration — a doorbell camera quoted at 3-to-5 days should never turn into a six-week wait. I'm sorry too that it's left you doubting whether we're a legitimate Australian business. We genuinely are — Brisbane office, Sydney warehouse, and real people on the other end of these emails.

Being straight with you: the first shipment ran into a problem with Australia Post, and when we went to resend it, a surge in demand had cleared our stock faster than we expected — so it stalled a second time. That's on us, not something to dress up, and we've told the warehouse team to get your doorbell out as a priority. I know we've emailed about it, but you're still without the product, so it's not resolved yet. Please email me directly at info@keldco.com with your order number, or call (07) 3113 9376, and I'll personally see it through — getting your doorbell shipped or your money back, whichever you'd prefer.

Team KeldCo
keldco.com | info@keldco.com | (07) 3113 9376

Saanut 5/5 tähteä

So much better then swann

I purchased a keldco camera 3.0 solar its so amazing and the video comes out so clear. I have had a swann top of the range camera set up for the past few years and i haven't noticed how crap they ate until it got the keldco camera 1000% recommend this company. Also so quick and easy reply on Facebook and also email so amazing. I have been having a few days of cloudy and rainy weather, but the solar panel on the 3.0 is still charging.

28. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great camera, pity about the instructions!

The unit was delivered promptly and looked to be well designed and robust. The instructions left a lot to be desired, with a minuscule booklet that needed to be enlarged to be able to see that it told you little of use in practical terms. hen, I could not get the app to register, so after a day I emailed Keldco, they rang back and said that I really needed a Gmail address to make it work! Otherwise, they needed to load my desired address into their database and it could take a day or so. It did. Anyway, eventually got that sorted out. The best thing was that they emailed me with confirmation of my email acceptance and included a simple sheet with step by step instructions on setting it all up! Magic. Why was that not included in the original package?? So we got set up, and after a bit of a play with controls, now have a working camera. So far, it has lived up to its promise and I am a happy customer.

17. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love the product

Love the product. The 360’is so easy to use, so reliable. The chat with customer service was so detailed and efficient. Very happy customer

28. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Dont use for security. Unreliable.

Would never rely on this for actual security. First month was great and recorded all activity. Now (even full battery no connection issues) doesn't record or notify of major movements. Big gaps in the play back and nothing recorded when dark or night. No help from any instructions or FAQs online so it's basically a waste now.

27. elokuuta 2026
Oma-aloitteinen arvostelu
KeldCo-logo

Vastaus yritykseltä KeldCo

I'm sorry to hear this — a camera that recorded everything for the first month and now leaves gaps in the playback and misses movement at night isn't good enough, and I understand why you'd say you couldn't rely on it. That change in behaviour on a full battery with no connection issues tells me something specific is going on, and it's very likely something our tech team can pinpoint and fix rather than a camera that's simply done.

A couple of things often behind exactly this: motion sensitivity or human detection settings that need adjusting, and night recording usually comes down to switching the camera's night mode over in the app. Rather than send you back to the FAQs, we'd like to sort it with you directly. Please email your order number to info@keldco.com along with a short video or screen recording of the gaps you're seeing, and our tech team will get onto it. If it turns out the unit is faulty, you're covered by our 12-month replacement warranty. Let's get it back to doing its job.

Team KeldCo
keldco.com | info@keldco.com | (07) 3113 9376

Saanut 5/5 tähteä

front yard set up

Easy set up and appears well made.
Have to have on the lowest setting as picking up vans and trucks 25m away travelling on the street.
Great if you could develop a corner bracket to take advantage of the 360 degree capability when eaves not wide enough to secure.

28. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Super quick delivery, great product

Delivery was amazingly quick. Installation was just about a quick and easy. Camera works brilliantly, will undoubtedly get another couple as backyard surveillance as well. But thus far the one unit covers the front of the house/yard/street with excellent resolution and range

8. elokuuta 2026
Oma-aloitteinen arvostelu

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