Excellent designs and the materials are perfect for anybody who’s active. Whether that’s going to the gym, running, doing moto X, enduro or road racing. Only regret is I didn’t buy more than 3 Pa... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Fair play brilliant bit of kit they're nice fitting good quality 100%recommend your products
I absolutely love the designs of these Kecks boxer shorts. The size fitting guide given worked a treat I couldn’t be happier. Delivery was good and easy to track.
Yritys on vastannut
Easy to order my items and they arrived well packaged in only a few days after ordering, great product and my grandsons love them.
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Kecks
Yrityksen kirjoittama
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
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If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Yhteystiedot
Yhdistynyt kuningaskunta
- kecks.co.uk
4,6
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Parcel left in the bin
Parcel left in the bin! Which was then taken by the bin collectors. Customer service very slow to respond. My son now has no Christmas pants! I’m returning customer and don’t feel very valued!
28. marraskuuta 2025
Vastaus yritykseltä Kecks
Hi Sarah,
We’re sorry to hear you’re unhappy and understand how disappointing this situation is, especially with it being a Christmas gift.
To clarify the parcel was marked as successfully delivered by Royal Mail and was left by them in a household bin while you were away. This delivery decision was made by Royal Mail, not by us. We were contacted around two weeks after delivery once the issue came to light.
Since then, we’ve been in active email contact with you and are currently raising this with Royal Mail, including reviewing the travel evidence you’ve provided. Unfortunately, courier investigations do take time and we have to follow their claims process before a final resolution can be confirmed.
We are still working on this and haven’t closed the case. As soon as we receive a response from Royal Mail, we’ll be back in touch directly.
James
Kecks Customer Service Team
Amazing quality - Fast Delivery - Well Packaged
12. joulukuuta 2025
Vastaus yritykseltä Kecks
Hi,
Thanks a lot for the great feedback. Really pleased to hear you’re happy with the quality, delivery speed and packaging. That’s exactly what we aim for.
Appreciate the support and hope to see you back again soon.
James
Kecks Customer Service Team
Mashtag merchandise brought
Mashtag merchandise brought, came very quick and really good quality. Will be buying again
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Hi,
Thanks so much for taking the time to leave a review. Great to hear you’re happy with the Mashtag merch and that it landed with you quickly. We put a lot into the quality, so it’s good to know it shows.
Appreciate the support and we’ll be here when you’re ready for the next one.
James
Kecks Customer Service Team
This is the 1st time I have ordered…
This is the 1st time I have ordered from this company but it was recommended to me and I have to say very good service and good quality products
10. joulukuuta 2025
Vastaus yritykseltä Kecks
Hi, thanks so much for giving us a try and for the kind words. We really appreciate the recommendation and are glad to hear you’re happy with both the service and the quality. Hopefully the first of many orders with us.
Thanks again for taking the time to leave a review.
James
Kecks Customer Service Team
Great product,good quality
Great product,good quality, super fast delivery, let's get straight into
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy with the quality and delivery, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Ordered a hoody from the mashtag shop…
Ordered a hoody from the mashtag shop and I’m so happy with the quality. The embroidery is first class and the hoody is so thick and warm. Very happy
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Fast delivery
Fast delivery, quality product . I purchased socks for my son .
Great customer service
24. marraskuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Great quality T-shirt and very quick…
Great quality T-shirt and very quick delivery.
24. marraskuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Excellent communication with Kecks
Excellent communication with Kecks, always top quality garments, very good prices.
10. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
I paid for next day delivery but still…
I paid for next day delivery but still have not received my package and it’s been nearly a week
10. joulukuuta 2025
Vastaus yritykseltä Kecks
Hi,
Thanks for your review. Just to clarify, this order was placed on 9th December at 9pm with Tracked 48 delivery, not next day. It was dispatched on the 10th and delivered on the 13th, exactly in line with the service selected.
The tracking link was emailed to the email address used at checkout and shows the full delivery timeline.
If there’s anything else you’re unsure about, feel free to reach out to us directly and we’ll happily help.
James
Kecks Customer Service Team
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Great quality and delivered on time
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
I ordered the wrong size Mashtag Merch…
I ordered the wrong size Mashtag Merch ,and emailed them to see if I could change the order ,they replied straight away sorted out my problem,and it was 7 am ,wasn’t even expecting a reply ,to be honest at that time ,but I received first class treatment,my Mashtag Hoodie arrived a few days later ,the quality is outstanding.best material I’ve ever seen ,and brilliant,embroidery,not some cheap rubbish ,I had to order the t shirt too ,that was just as great quality,so all in all ,top service and top quality goods .Thankyou
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Very fast delivery and super quality…
Very fast delivery and super quality product 👌
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
best quality tee I have had in awhile …
best quality tee I have had in awhile great service fast delivery
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Quick delivery and even though I was…
Quick delivery and even though I was not at home when it was delivered, it was left in a safe place.
11. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Your stock levels of T shirts was…
Your stock levels of T shirts was disappointingly low , especially Large size
9. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the feedback and for the honest review. You’re right, Black Friday cleared through a lot of stock very quickly, especially in the most popular sizes like Large. We’re working on improving availability going forward and really appreciate your patience and support.
James
Kecks Customer Service Team
Fast delivery and AMAZING quality!
I ordered the new MashTag merch from Kecks - The delivery was so quick and the t-shirt is amazing quality!
11. joulukuuta 2025
Vastaus yritykseltä Kecks
Thanks for the great feedback. Really glad to hear you’re happy, we appreciate you taking the time to leave a review.
James
Kecks Customer Service Team
Kecks hoodie
Delivery fast and notify when delivering.
Material thick, looks good quality.
Good looking hoodie.
Hoodie is a Christmas present.
8. joulukuuta 2025
Vastaus yritykseltä Kecks
Hi,
Thanks so much for taking the time to leave this. Great to hear delivery was quick and the updates were clear, and even better that you’re happy with the quality of the hoodie.
Hope it goes down well as a Christmas present.
James
Kecks Customer Service Team
Vastaus yritykseltä Kecks
Hi,
Thanks a lot for the review. Glad to hear you’re happy with the delivery speed and service.
Really appreciate the support.
James
Kecks Customer Service Team
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