Disappointed
Storytime:
So I ordered the PBTFans WoB keycaps set from their website and the set was IN STOCK and ready to be shipped. Right away I got an email that they have packed the product and it was good to go and I got a tracking code aswell. Everything looks good so far except the package takes 2 weeks to arrive at my house... Well I guess shipping from China to Finland is slow and I accept the wait no problem.
2 weeks go by and the tracking code still says the product hasn't left from their warehouse. I go to check their website and the keycap set is out of stock and will restock in one week. I send message to their website to ask whats up with the order and they tell me to wait just a little bit more. At this point I was still ready to wait because I havent even managed to build the rest of my keyboard yet so keycaps were not the priority here(except at this point KBDfans had already gotten my money well over 2 weeks ago and product was no were near to be seen)
One more week go by and the keycaps should be in stock now according to their website... but no, the restock date had gone even further from the previous promised date. Now I contact the support again and and it turned out the package had been sitting in their storage packed and ready to be shipped this whole time (over 3 weeks) but they havent shipped it because they are waiting the SPACEBAR kit to restock so they could ship them aswell.
The thing is I didnt even order the spacebar kit but for some reason they are waiting other products that my order didnt even contain to restock in order to ship my product that has been packed and sitting ready in their shelf for over 3 weeks now?!
When I ask about it why they are doing this I get only silence from them. Very sketchy business from KBDfans.
I have used their products before and they are good, just avoid purchasing anything directly from their website. 2 stars in this review comes from their chat service and how fast it was to cancel the order and I got my money back under 20 minutes through paypal after I contacted I want them to cancel this order.
After this I ordered the exact same keycap set from a retailer and got it on my doorstep in 3 days.








