Kaspa's Desserts Arvostelua 359

There a snail in my Crepe( in the strawberries( there was also leaves where they clearly wasn’t washed. The crepe was also like a flip flop - dry.

Only gave 1 star as I couldn't give a zero! Waited to be seated, shown to table and then the waiter disappeared, all without saying a word. Sat for 10 min with no service so I went in search of staff only to be told that we had to come up to the counter and order ourselves. When I pointed out that it would have been good to be told this all I got was a shrug. I ordered and paid for 2 deserts and 2 coffees and went and sat down again. 15 mins later our deserts arrived which, to be fair, were good but no coffee. My husband can't eat without a drink so we sat and waited, and waited, and waited and 15 mins later our coffee arrived by which time both our deserts were cold. The coffee was awful and had we not paid already I would have walked out at this point. Throughout all this no one spoke to us or asked if everything was ok, appalling service. I'll never go back again

I needed the toilet badly after a 2 hour bus journey and so went into kaspas and got harassed for not being a customer, I explained politely that I needed the toilet so bad I was about to wet myself and they made me queue up to buy something. I wasn’t even sure I had enough money because their prices are extortionate. I finally got the key to the bathroom and they were in a state. I got my small pot of ice cream, and it was absolutely disgusting. I will not be going back here, even for the loo. They’re lucky I didn’t relive myself on their floor and leave.

staff were very dry,ordered an cookie dough and crepe and neither came with ice cream or whipped cream, also ordered a coke which didn’t come

Ordered food, 2 pancakes with sauce and cream.
The cream had separated, a few lumps and the rest was just like milk.
No sauce and tge pancakes were stone cold.
Tried to call Kaspas in a total of 16 times, so far and no answer.
Will not be buying from them again and will stick to sundaes gelato instead.

Streatham Branch.
Very smelly toilets that don’t work.
wouldn’t recommend

the first time i went to the store to order something,i ordered a waffle and i ended up getting food poisoning and couldnt stop being sick,because of this i ended up passing out multiple times.

We sit down they left the menu in 10 minutes we ask a guy behind the bar to take the order he said someone is coming to you but nobody came in the next 10 minutes. They had plenty of staff but nobody do the job properly. The toilets were very dirty full of dust. The cutlery were dirty as well.

awfull, staff giving out dirty looks, not professional at all. felt very uncomfortable will never be returning

Staff were very rude and kept giving us dirty looks every time they walked past, felt uncomfortable and didn’t want to eat infornt of them becsue they kept staring, hardly had any of the milkshakes in that we was asking for. Do not recommend

Nice place in Bracknell centre but would be nice if they had a bit more gluten and dairy free options

The attitude and service received at the hands of one of your managers 8/09/22 at 20.00 his name is "rob" he got my order wrong I asked for a mango mania sundaee and he gave me a mango smoothie I went over to explain the mistake and he said there was no mistake that's a mango mania, he the admitted his mistake after a small argument, he the tried to charge me for both items I explained that in good service he should probably just exchange the item he did not like this and become very rude saying if your refusing to pay you can leave I said iam not refusing I just think I've waited all ready for my order now I will have to wait again and be charged for the inconvenience, he said I will be 2 mins go and sit down and put a timer on very rudely, I could not believe the way I was being spoken to it was absolutely disgusting I've never had such an experience in my life, rude bully

I visited Kaspas in Ashford, Kent and found the place to be very stylish and comfortable, however the staff were soooooo slow. We placed an order for waffles and coffee and found that 40 minutes later we still hadn’t received anything even though there were lots of staff standing around. We queried the waitress and she told us that all the utensils were currently in the dishwasher so unfortunately we would have to wait! We finally received our coffee and then our waffles arrived after 45 minutes, but they were cold. Needs some more experienced, enthusiastic staff members.

WESTON SUPER MARE
Waited over twenty mins so far. Still no food, only ordered three things, don’t understand why it’s taking so long. Not even busy here. Pretty sure they are cooking other peoples food first (who came in after us)

Branch: Elephant & Castle
Message: I want to bring to your attention about the disgusting customer service myself and family received whilst in this store, first of all your air con was not on and it’s hot outside it feels sticky inside here, all tables were dirty with plates on them from the previous person here, myself and family members had to complain for the tables to be cleaned as there was not one available table at all, we were not greeted with a smile or any form of communication from your staff.

In terms of seating staff cordoned off the back area and were laying down sleeping, is this a bedroom ? I have never seen this in all my life, your staff were also on their mobile phones and didn’t acknowledge me or my family at any given point.

They did not take my order at the till and dealt with uber eats orders first which i was shocked about, not one smile just an unbothered team that looked like they all wanted to go home with a I don’t care attitude.

When they brought my order out it was burnt and when i stated it was burnt the lady repeated after me questioning me as if it wasn’t burnt smh they brought me chocolate fudge with no fudge.

Kaspas Hull was an amazing experience and Yasmin the server was lovely, highly recommended 👍👍👍

I ordered something from them and my order never arrived .Avoid this company!

Awfull experience in yeovil branch, incredibly rude staff, walked away half way through asking a question , barely able to talk to you like it was such an effort , nothing to choose from and just stood there staring at you, no offers of help or alternatives , complained to kaspas head office and got a lame scripted reply saying they would look into it and get the branch manager to call me , of course it never happened, disgusting behaviour for a food outlet ..
never setting foot in this establishment again EVER 🤬🤬

Location: L1 6DQ

Michael is amazing! Me and my friend enjoyed our time at Kaspa’s and he was one of the reasons as to why. He is friendly, welcoming and great to have a laugh with. He provided us amazing service and it’s nice to see him around when I do pop in Kaspa’s every once in a while. The food is tasteful and aesthetically pleasing! Definitely a place to consider xx