Karllagerfeldparis Arvostelua 24

I shopped the outlets in Palm Beach, As I walked in the store, I was greeted by Yasmin and Jamie they helped find my sizes. They were both very kind and made sure we were happy with our purchases. They wrapped each item and even gave me garment bags. They are both assists to your company.

Just received my beautiful bag, thank you so much
I did contact customer service asking for tracking and they replied very fast answer my question about who was delivering to me (Edinburgh uk) and when I’d get the tracking info
Next day to that I got the fedex tracking information ( yesterday :))) and just received the bag very pleased with the quality and the customer support I received

Thank you Sarah xxx 😘

If I could score 0 stars I would. Sadly, not referring to the clothes! I have now ordered 2x. BOTH times, I ended up writing an email to customer service asking where my order was, because it isn't shipped out for a VERY LONG TIME. For a luxury brand, I would expect to be treated better. I imagine someone there is thinking they are doing me a favor by letting me wear their clothes! The first time I was polite, the second I realized I was not the issue, they were. I never even received a response from customer service, simply a tracking email acknowledging shipment. So they HAD the product(s)....they just chose to provide no customer service until prodded to do so. I feel so turned off by this experience and will not be ordering from them again-which is sad because what I received I like. Someone in their shipping dept needs to get fired, they've lost someone who would have spent a significant amount of money purchasing their clothes in the future.

I contacted Karl Lagerfeld regarding a leather jacket that developed water stains. Despite providing detailed photos and product information, it took months and multiple follow-ups to receive a generic care guide — with a disclaimer and no responsibility taken.

What disappointed me most:
-The case was handled by an online store team with no access to older product data.
-Replies often arrived late at night, raising concerns about AI-generated responses.
-No confirmation that a qualified leather expert ever reviewed the case.

For a brand like Karl Lagerfeld, I expected professional support and accountability. Instead, I experienced a process marked by automation, deflection, and lack of ownership.

Terrible Customer Service
I accidentally placed a duplicate order due to a glitch on the Karl Lagerfeld Paris website and contacted customer service within 5 minutes. They refused to cancel the order and told me to return it, promising to waive the $6 return fee. I followed all instructions, but they still shorted me $15 on the refund.
Worst customer service I’ve experienced, other brands handle situations like this much better.

I ordered a handbag directly from the Karl Lagerfeld website as a birthday gift for a friend who personally selected it. When it arrived, the security tag was still attached, making it completely unusable.

I contacted customer service multiple times and explained that I’m leaving the country soon and can’t return the item. Unfortunately, their response was cold and unhelpful. They kept repeating only two options:
1. Drive to the nearest Karl Lagerfeld store — which is an hour away, costing me about $150 in transportation, or
2. Ship the item back — which I clearly explained I cannot do, as the gift must travel with me.

I asked for an alternative, like sending me a tool to remove the tag (which, ironically, you can find on Amazon for a few dollars). They refused. No flexibility. No concern for the customer experience.

They promised I would get a call from corporate — that never happened. No follow-up, no email, no support. I’m now left with a gift I can’t use, just days before I leave the country. This situation has been both frustrating and embarrassing.

As a loyal customer, I expected much more from a luxury brand. Sadly, Karl Lagerfeld’s customer service has shown me they only care about the sale, not the people who trust them. I’ll never order from their website again, and I don’t recommend anyone else does either.

this is not the official karl.com, beware of that site, this is a scam

Ho aspettato tanto, leggendo le recensioni ero molto diffidente. Pensavo che il pacco non arrivasse più.
Oggi per fortuna l' ho ricevuto. Era proprio ciò che avevo ordinato .

Ordered 3 shirts and a cardigan. I only received the 3 shirts in 2 orders. The 2nd delivered was tagged as my cardigan but it was the 3rd shirt. I emailed same day, then followed up on that same email a week later with zero acknowledgment of existence. I even called and was told to email. Extremely disappointed as I was hoping for this to become a go to brand for clothing.

Update: after 2 follow up I was refunded for my missing item.

I would give zero star if I could. I purchased a bag, and never received it. I emailed them many times but they never replied. I called, no one answered.

This is a Fake Selling Website with just using name of the designer. I purchase a cap, the article shipped was different, and the product arrived was fake and not authentic. Avoid this website.

I ordered 2 items.
I have been waiting for a bag for a month. They neither send my bag nor respond to my messages.
Despite my repeated emails, he did not reply
The site seems to be fake. You can't make a claim, there is no one who answers, and they don't send the order

I've ordered 2 items and only received 1. I've called 4 times and it's been a whole month since I placed my order. They have proof that the item never left their shipping company. To date, they have not processed my refund. I've been doing online shopping for so long and never had an issue with any stores or company except for this one. Although I like their items, I will never order from this company again.

This website and its customer service are both a joke. Purchased a bag a month ago, they took my money and after taking it I get an email that the bag was in back order and they’ll let me know when it’s shipped. 2 weeks later still heard absolutely nothing from them so I called CS to find out they don’t have the bag and they’re so sorry. So they canceled my order just like that, said ID be refunded in 3-5 business days, again passed the time NOTHING. I called again asking to speak to a supervisor to hear they’re busy and a supervisor will call me back. 5 days have passed still NOTHING, not an email or a call. I’m out of my bag and my money. The lack of communication is outrageous, customers mean nothing to this company. Beware of this website, they’ll take your money without checking if they have the items you buy in stock then good luck getting your money back. Because they’re holding my money, now I have to file a dispute through my bank to get it back.

Waited for the order that never came. They cancelled and charged shipping fee. They don’t refund shipping fee eventho they never shipped anything. Online scam to earn shipping fee.

Long story short, unethical and poor customer service brand. Purposely placed order >$99 for free shipping but they cancelled 1 of the item in my order and mark order as fulfilled. After I call and send them pictures of what I received, I received refund which is less than what I paid for. Even rep cannot give me a logical explanation just quoting it was due to tax (as far as I understand, tax rates don't fluctuate). When I finally get to place another order of the same item without paying for shipping fees, the amount they collect was not what I received from the refund. Spoke to 4 CS reps and they all say different things. And one of the rep even said I need to pay shipping fees for a replacement because refund has been made. After being a fan and advocate for the brand, this terrible experience will probably make me stop buying from this company.

DO NOT BUY FROM THIS COMPANY! This is a public service announcement! I have been waiting on a refund for 2 1/2 weeks and every time I call customer service I get the same answer. "I will escalate this up to management and they should respond in 3-5 days".... followed by ZERO response from anyone. I truly wonder if a management team even exists. I asked the rep if they (or I) could speak to a manager and they advised that there is no way to speak to a body. They are only able to send internal messages that, again, go unanswered. Customer service is clearly not a priority.

It has been 25 days and tell now they did not return my money back
Very bad service from the company and staff
No observation and no response
Staff needs training
Specially in Dubai hills mall
I feel they delayed my refund on purpose

Amazing materials of the bags are stylish and practical

Buying from the karllagerfeldparis.com website is just a mess and a waste of time and money. I originally bought a bag a month ago, and out of the blue, I received an email that said it was canceled without an explanation. I then proceeded to repurchase the item. I requested via email if my order can receive expedited shipping due to the unexplained inconvenience and they were unable to meet my request. I then checked the order tracking portal to find that it says my order does not exist, even when I inputted the correct order id, email address, and billing zip code, multiple times. I then proceeded to create an account to perhaps see my orders. I go on my profile and orders and I see that there are orders from random people in California who purchased some items, and it showed information like their mailing address and minor card information. I am still unable to check the status and process of my order and I am highly concerned about this breach of privacy.