Karaokehirestars Arvostelua 

Disappointing response to faulty unit

I hired a unit for my birthday party. Delivery and collection was very good but we had issues with the unit on the night despite testing it the day beforehand. It did a windows update and after that, the application would not load. We managed to access it via a web browser but all the songs lagged, rendering it unfit for purpose.

The company said that as they couldn't replicate the fault and it showed 2 hours of use, they would not refund in full. Especially frustrating as those 2 hours were us trying to sort it during my party, and I took a photo of the storage issue and sent an email during my party to try and get tech support (I definitely had better things to be doing during my birthday party!!)

I don't like to leave negative reviews and know things go wrong sometimes but it's about how it's dealt with afterwards and on this occasion, it was disappointing to not be fully refunded for a unit that was faulty and have to repeatedly justify my complaint to their customer service team. In the end I accepted a 50% refund so that it was settled, but I'm afraid I couldn't rely on this company again and so would not recommend.

Disappointing experience – equipment not suitable for our event

We hired Karaoke Hire Stars’ Hire Set 2 for our annual summer party which was being held for the learning-disabled adults we support. Our clients were really looking forward to having karaoke as part of their party.

Unfortunately, when the equipment arrived and we tested it, we experienced significant problems. The microphones repeatedly cut in and out, there was persistent and excessive feedback even at relatively low microphone and speaker levels, and the overall sound quality was poor. We were unable to achieve a usable volume without significant feedback, and when the levels were reduced enough to control the feedback, the system was simply too quiet for our event.

We contacted Karaoke Hire Stars immediately, provided a video demonstrating the problems and followed the troubleshooting advice they gave us. Despite this, we were not able to get the system working to a standard that we felt was suitable or reliable enough to use in front of our clients. We therefore had to return the equipment without using it at the event, and unfortunately our clients missed out on the karaoke they had been looking forward to.

To their credit, Karaoke Hire Stars acknowledged that we had experienced the difficulties shown in our video, that we had reported them promptly and that we had attempted their troubleshooting. After the equipment was returned, they tested it and said they were unable to reproduce all of the problems we had experienced. They nevertheless offered us a 50% refund as a goodwill gesture.

We have accepted the 50% refund because we don’t have the time to spend going back and forth over the matter, although we believe a full refund would have been the appropriate resolution given that the equipment was not usable for the purpose for which we hired it and was returned without being used at our event.

I would therefore advise anyone hiring this equipment for an important event to test it very thoroughly before the day and make sure that it performs adequately for their particular venue and requirements.

I am sharing this review simply to give an honest account of our experience.

Got let down by another supplier and found this company. They got something out next day and it was perfect. There is a QR code, so all of my guests were able to browse songs and add them to the queue from their own devices. Great night, good communication and would definately reccomend.