Just Vehicle Solutions Arvostelua 

330
TrustScore 5/5 tähteä

4,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I hire from Just Vehicles regularly. They're a great team who provide a friendly, reliable, competitively priced and efficient service. It’s fantastic to be able to deal with a person instead of an ap... Näytä lisää

Saanut 5/5 tähteä

We hired two vans from Just Vechicle Solutions. Their customer service was excellent, being accommodating when we had to change our plans. The collection and drop off process was quick and simple with... Näytä lisää

Saanut 5/5 tähteä

The van was on the forecourt ready for me, when I turned up, paper work and inspection completed in 10 min and on my way. Great condition and clean vehicle, ideal for what I needed.

Saanut 5/5 tähteä

I have used J.V.S before and they are my go to people if i require a van to move larger items around. I hired a van recently to collect a sofa and the service i get from all at J.V.S is fantastic. Com... Näytä lisää

Yrityksen tiedot

  1. Ajoneuvot & Kuljetus

Yrityksen kirjoittama

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

330 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 33 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(330)

125 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Brilliant service

Brilliant service. The staff were really helpful. We hired a Luton and a LWB transit and both vans were immaculate. Couldn't recommend enough.

25. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I spoke to a human !!!

When trying to book a hire car I wanted to speak to a human rather than a website bot - which ruled the larger national brands. Fortunately when I rang Just Vehicle Solutions my call was answered quickly, professionally and helpfully. Car was squeaky clean and in almost new condition with home delivery and collection an option. Easy.

2. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very Very helpful

Very Very helpful, listened, asked the right questions and were very transparent. From the first call to the van being delivered, as a last minute request, nothing was too much trouble. We hope that this will be just the beginning of a long relationship for our new business as we grow.

25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Always a pleasure dealing with the team…

Always a pleasure dealing with the team at just vehicle.

They’re always at the end of the phone searching for deals to keep up with our rising demand in vans, not just any vans either. Top quality vans.

Never any problems, paperwork in order straight away.Fantastic service, and long may it continue.

Thanks, to the just vehicle team 👍🏼.

26. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Never once let me down !!

Just Vehicle solutions have been providing me with vehicles for very nearly 8 years, so long that I cant actually remember how I found them !
Over those years I can honestly say that they have really looked after me as a customer, right from the start.
They sourced me a transit van, at the beginning and as business grew provided a couple more.
The Flexibility of the service they provide meant that when I didn't need all the vans they were able change vehicles and even take back when my requirements changed.
I can honestly say that my experience in dealing with all the staff has been been great, obviously after 8 years you get to know the guys but they have always been the same from the start.
Through my business I will often get Vehicle leasing company's wanting to supply us and offer great deals !!
I have stayed with This firm for all these years for many different reasons, but mainly because in all that time I have constantly had multiple vehicles and they have never once let me down, and for me that is got to be the benchmark for custom confidence.

25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What a pleasure ......!!!

What a pleasure it is to find a local company willing to go the extra mile to find me the car I needed for work, when the national company I had been with for 2.5 years could not.
All I was looking for was a medium sized, hybrid car on a long term hire - nothing more, I didn't realise they would be so hard to come by for a National company, so unfortunately I had to look elsewhere - that's when I found JVS - from the prompt response to my initial enquiry regarding availability and price, the team have been a pleasure to deal with - not only did they have a wide range of hybrid vehicles available, I was even asked if I wanted to choose a particular colour!
The whole process has been a smooth, quick transition from end to end, my only failing has been not writing this sooner - too busy out and about in my new car!!
Thank you JVS - a true team of professionals - especially the very cute '4-legged PAWformance Manager' Ovie!!

3. heinäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

WORST EXPERIENCE EVER!! DO NOT USE!!!

I am disappointed with the service on how I have been treated with yourself from checking your company out on Facebook and having a look and having a smooth and pleasant process with the application I was pleased. Then reading your reviews online which also made it better as many leasing companies have negative reviews.

Placing an order and choosing the right car for myself for a short term period and Rob being very helpful with everything I was going to purchase a policy on Saturday morning and collect between 9/9:30am as agreed. I know I did say Saturday morning to collect but I can only sincerely apologise on behalf of this. I did say I would collect on Saturday but had a family bereavement which therefore I couldn’t attend.

Furthermore yesterday I set off to make it in time for 5pm and was told earlier on the afternoon by Rob via telephone call at 13:12pm on 24th July that I could collect before 6pm if I paid now as someone would wait behind.

The sat nav stated we would be there for 17:35pm which we did say we could be an extra additional charge for the inconvenience caused bearing in mind we was travelling from a far distance.

I also mentioned to Rob if I could pay part cash as I had £1200 in my account and the rest to be paid in cash as I was having trouble with my online banking and was travelling to you. Rob did agree to this also which we didn’t see any problem.

The insurance policy I purchased yesterday for the vehicle which was also ready as well.

I have not been treated and valued as how a customer should be and I will definitely be leaving my true honest review alongside with all the evidence I have all online as I do see you don’t have any negative reviews which no customer has ever faced or had this problem before but myself.

There is hundreds of leasing companies out there but the fact I travelled nearly 2 hours to reach to you guys to be then after told adamantly that 5pm you close and ringing at your office was told by a lady in an aggressive tone that we can’t do anything after 5pm.

I do understand from your point of view that you don’t want to proceed because of not being able to collect on Saturday which was very unfortunate but the fact I was travelling yesterday and I am pregnant as well made me very anxious.

I will be taking this up with trading standards too as I signed an agreement also as well for the short term hire.

I will be leaving a review on trustpilot as well as my partner and friends will also be leaving a review for how I have treated and they knew the upset and trauma this caused me yesterday.

I will not give up on this occasion until I have made a clear statement on how a pregnant women has been treated by a ‘local family leasing’ company.

I am highly disappointed and even asking this morning if I could come to collect today and pay the whole amount on card with any additional charges I was told that you don’t want to proceed. I had every supporting document which you guys asked for and emailed over and gave you everything you needed to know.

Also being told the vehicle is getting allocated to someone else who is interested and wanting to collect immediately which seemed quite out of order when I signed an agreement how could this possibly work… and I stated earlier Monday morning from 10:30am that I’ll be there by end of the day it is 3 hours travelling for myself which being pregnant isn’t easy and having to get transport from my partner who also had to take the afternoon off work for this reason as well. I am hugely disappointed words can not describe how a company can do this to a paying customer.

25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Just Vehicle Solutions-logo

Vastaus yritykseltä Just Vehicle Solutions

Hi Saira

Thank you for your feedback. We are sorry to hear that you were not satisfied with your experience with Just Vehicle Solutions. Please also accept our condolences for your family bereavement.

We wanted to look into the issue thoroughly before responding.

You originally applied for a lease vehicle via our website on Thursday 20th July, and had agreed on a vehicle with Rob by Friday 21st of July.

You stated that you would not be able to collect the vehicle during our normal office hours during that week (Monday – Friday / 8.30 am – 5pm), and asked if you could collect the vehicle from us on the morning of Saturday 22nd of July. We agreed for you to collect the vehicle outside of our working hours, and a member of staff came into the office on Saturday 22nd from 9am to 9.30am, but you failed to collect the vehicle or let us know that you were no longer able to attend. We also attempted contact on this day.

We usually ask customers to show proof that the vehicle is insured when collecting a vehicle, but because we agreed collection outside of our working hours, we asked that a copy of your insurance certificate showing that the vehicle is insured is sent to us on Friday 21st, before we release the vehicle on Saturday 22nd, which had not be done.

When we spoke to you on Monday 24th of July to see if you still wanted the vehicle, you stated that you did, but had found it difficult to get down to us on Saturday 21st. We said we could hold the vehicle for you for the rest of the week, if payment was made that day. You stated that you would not be able to get to the office until 5:30 - 6pm on Monday and asked if you could collect the vehicle at this time. We agreed for you to collect the vehicle after 5pm on Monday 24th as a member of staff would wait for you, as long as payment was made to us and proof of insurance was sent to us, and the lease contract had been signed, all by 3pm. We also stated that we would accept part cash / part card payment as you were having trouble transferring funds.

However, we never received any payment, or proof of insurance nor was the contract signed by 3pm, so we said that we would not be able to wait until after 5pm for you on Monday 24th as none of the agreed conditions had been met. As a result, we made the decision to cancel the order as we felt we were unable to accommodate you. We told you that our Managing Director would be in touch the following day to discuss (Tuesday 25th), which he did.

At this point, we had qualified you as a customer following your application, and had agreed on a vehicle, had agreed a time to collect the vehicle outside of office hours on 2 occasions, had agreed to take a cash payment (which we don’t usually do), but no payment was made and no contract or agreement had been signed by you, and we had no proof that the vehicle had been insured by you.

We take customer service, experience, and satisfaction very seriously, and we feel that we made every effort to meet your needs regarding vehicle collection and payment, but you were unable to meet any of the criteria set by us on this occasion.

Regards,
The JVS Team

Saanut 5/5 tähteä

The team at Just Vehicle Solutions has…

The team at Just Vehicle Solutions has done a wonderful job of helping me find a car to hire/lease while I am in the UK to study. I have mobility challenges and I knew I was going to need a safe and reliable car. When that car failed to start on Saturday morning the team were quick to help me find a solution and get me another car. I could not recommend Tom and the team at JVS any higher.

5. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fast, efficient, friendly personal service

Super impressed with our first short-term business vehicle lease organised through Rob Nutt at Just Vehicle Solutions. He listened to our requirements, offered a choice based on budget and car features, and the whole process from first contact to delivery of excellent new Kia Sportage Hybrid took 72 hours. The paperwork was simple, with online completion, and we have flexibility to keep this particular car for a further rental period after the initial 6 months if we wish. This is perfect for our needs at the moment, thank you JVS.

28. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great for temporary hire

I recently used Just vehicle solutions on a 6 month lease and found the people easy to work with and the service great. The whole process from collection to drop off of the car was very relaxed. I would recommend them for a temporary hire and if needed would use them again.

9. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Honest, trustworthy, reliable and all round good guys to work with .

Absolutely fantastic company. We now have 3 vehicles from JVR and plan to spend more money with them in the coming weeks. The whole process is seamless and very convenient, Thomas and the team are very helpful and always accessible should I have any questions. We will no longer be looking anywhere else for our vehicle requirements. Truly a breath of fresh air.

13. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We have enjoyed exceptional service…

We have enjoyed exceptional service from the team at JVS and we would really like to thank Rob and Alice for their kind and personal assistance during the whole process.

We are very happy with the vehicle provided and would highly recommend this company to anyone seeking vehicle solutions or advice.

Sincerely

GK Davies Simmons
Sterling Agencies Ltd., London UK

1. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

JVS are customer service personified

JVS are customer service personified. The staff could not be more helpful or knowledgeable. Whenever I have had cause to call them, they have always been polite and gone above and beyond to help me with my query.

9. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best service ever

Best service ever, the process was clear and quick.
The van was brand new and the paperwork was clear and very quick. I will definitely use their service at any time in the future, thank you

1. lokakuuta 2022
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin