Jumia Arvostelua 231

After more than 24hrs of waiting for a pre-paid item, my order was canceled without any explanation given. I was fully refunded however, I did have reasons for placing the order I did. It's therefore important to show some reliability.

Be extremely careful ordering hp printer cartridges, we were given counterfeit cartridges and they didn’t take them back because of the 15 day policy.

I ordered 3 things and they all came very late. The last one which was a dress was very small and the packet was torn. The belt was missing. I was not happy. Sizes are wrong.

I picked my orders on 18th, April, 2023 at bbox siaya; 300w instead of 600w inverter; no pvc cable packaged (which cost me 120×7m-red+120×7m-black); they told me to open a jumia account but on 19th, April declined to pick my calls for a top up to purchase the cable. They also packaged 3×3w bulbs instead of the ordered 4 .

Je ne recommande pas du tout jumia. ils ne sont pas fiables et ils ne prennent pas en compte les requêtes. moi je suis déçu et je n'acheterai plus sur jumia. cela fait de plus en plus que les gens ont peur de faire des achats en ligne pff.

Jumia delivers you cold food with a open packl from KFC, and delivers you cold pizza and whole pizza sticked on carton box from Chayenne restaurant, enjoy if you can, totaly destroyed food, and jumia never apologise

Some claiming to be a Jumia worker said I can earn money with 4000 to 50k
I know is a scam
Pls let’s be careful

The delay, it’s been 19 days yet no delivery, this has to be one of the worst experiences of mine. They tell me my package will be here in 2 days, however I leave for dubai in a day. With this inconvenience they don’t do anything about it, I ask nicely to ship it to my house, their employee Jacob doesn’t want.

I bought my item on Monday and received it in two days and the communication was excellent. I highly recommend them

Every delivery with this stupid company is a war, you will have to run after them, deal with those rude and unprofessional help desk guys. I wish I could give a negative star

I ordered groceries from one of the local supermarkets via Jumia, only to find that the Jumia order which was reflecting in the app was for half the amount. I reached out to customer care on the chat and tell her the issue and she proceeds to inform me that she can't know what I have ordered until the stuff is delivered. So I tell her why don't you cancel the order then since you can't get this info even after I flag the problem, and refund the cash. She proceeds to cancel the order without finding out what the issue is, and rudely signs off while telling me I will be reimbursed. Can you imagine the reimbursement came in Jumia credits!?!? I am like, I need my money back as this was my Christmas shopping. Someone calls me but does not give me a way forward. No response from them since that call, only an email letting me know I will be reimbursed after three to five days. Mark you, no other solution was given. And her I am with egg on my face once again.

THEY THINK THEY ARE ABOVE THE CUSTOMER AND ARE DISMISSIVE. If I could give minus stars I would.
Received a phone that may as well be a brick, I returned in proper packaging and WELL within the time. I was messaged 10 days later saying my return was not accepted end of.I was told it would be redelivered and if I didn't accept it would be confiscated. Totally ignored my reason and given no explanation whatsoever. Forced to accept the piece of crap, but I will accept it but smash it to pieces just so they don't get to keep it as I'm so angry and insulted!
I will never use jumia again so I hope the sly scammers enjoy their money they robbed of me for a stupid piece of plastic as I would of spent so much more!!!!!

I ordered a package which was supposed to be delivered on Monday 7th of November and it was not delivered. On Tuesday, my order has still not been delivered.

Bad customer service and most of the products are made in China. they need to change that by selling only Moroccan products.

Good experience! Great customer service and quality products

These bunch of mugs will try every way to steal your money, and they'll call you without permission to make silly offers They stole my money and I'm reporting to the police and Consumer protection

Jumia😡 is a very big scam and criminals😡😡😡😡I ordered elegant ladies flat slippers golden color #7000 from jumia and they brought me a toured and used slippers not even the same slippers I ordered and this is my second time of ordering from jumia and I got the same experience, I swear this will be the first and last time I will order anything from jumia again you guys can never grow through scamming people criminals 😭😡😡

VERY BAD SERVICE AND RETURN

PLAEASE AVOID AT ALL COSTS

Ive had received a product in a non working condition, and I made the return request that they said it takes up to 48hrs,IVE WAITED 3 WEEEEKS and still no one came to take it !

Ive called 10 times and all they say is that they are not responsible for the late and that the kenitra agency is the one responsible for that, I told them to give the numbers of that agency and they didn't want too

PLEASE MAKE YOURSELF A FAVOR AND JUST BUY FROM A NORMAL STORE AND AVOID THIS BUULSHIT

Jumia customer service I had on 17-09-22 was so appalling , the agent told me when it’s ready we’ll call you and just ended the chat while I was typing whiles I had an order I was expecting a day prior that made me stay home, canceling my plans. Jumia still sends me offers to order, Really so you deliver in 2027? You guys should up your game.
NB: I have still not received my order - 5 days late!!

I bought a pack of two brut deodorants here, what was sent was in my view, the fakeiest of the fake deodorant, I mean it was practically just smelly water. When I tried to write a review of the item, it just wouldn't display on the reviews board, I tried to request a return, but the "request return" button kept failing and displaying "we're having a technical problem" screen.
To anyone reading this, I would like to warn you against buying any deodorants/ perfumes on Jumia, it's all a scam!!!