Juicers Arvostelua 

473
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I'd never heard if this company before and it was selling Kitchen Aid mixers at the best price I could find on the Internet. This made me extremely reluctant to purchase it but thought I'd take a... Näytä lisää

Saanut 5/5 tähteä

Fast delivery, great product. Have used it a lot since it arrived, only gripe is some of the liquid went inside where the plug cable enters and it’s really difficult to get into it to clean properly d... Näytä lisää

Saanut 5/5 tähteä

Bought Kitchenaid kettle to replace our aging, rusting 12 year old model. Keenly priced and delivery exceptionally fast. Great 1st time purchase, will definitely use again.

Saanut 1/5 tähteä

I purchased a Hurom H400 2 years ago. The very small black plastic latch that secures the waste split. It wasn't forced as the company told me. The warranty is useless. It's just cost me £26 for a tin... Näytä lisää

Yritys on vastannut

4,3

Erinomainen

TrustScore 4.5/5 tähteä

473 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 92 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(473)

131 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Love my new juicer

Love my new juicer. I was looking for something that requires minimal prep and easy to rinse and Huron H200 does it all. I am mainly making beetroot and vegetable juices and this juicer makes it with ease.
I was considering a mini, love the colours but did not want to do the extra cutting.

21. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Appalling customer service.

Appalling customer service.
The machine I ordered came with an EU plug, I didn’t realise this was an issue at the time and used it with an adaptor.
The machine recently started malfunctioning so I contacted the manufacturer who told me my warranty is invalid as it’s an EU machine registered in the UK. They advised me to contact the supplier and have confirmed to me that the machine I have received was supplied by Juicers.co.uk.
It was at this point I realised that the machine I received doesn’t match the SKU on my invoice, so I contacted Juicers to inform them of this and they completely disregarded my complaint, have offered no resolution, essentially called me a liar by stating they don’t have access to EU stock, stated that I couldn’t have received an EU machine, have refused to investigate this matter at all and continue to fail to respond to complaint emails despite responding to negative reviews.
I have never had such disappointing, frustrating and appalling customer service treatment.
They keep flagging my negative reviews instead of responding but I will keep posting about this appalling company.

10. joulukuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to clarify our position.

All products supplied by us are sourced directly from KitchenAid UK and are supplied with UK-specification plugs. We do not sell or dispatch EU plug versions, and the product variant referenced in your warranty enquiry does not match any SKU that we stock or have ever supplied.

KitchenAid, as the manufacturer and warranty provider, declined the warranty claim as you have confirmed via email because the item presented had an EU plug. Based on the information available to us, this indicates that the product in question was not supplied by our company. For this reason, we are unfortunately unable to offer a resolution in this instance.

We would also like to point out that you purchased your product more than 6 months ago and only contacted us 12/12/2025 advising that there was an issue with the product and when you contacted KitchenAid UK, they advised that the SKU for the machine is a European SKU and hence, the warranty is not valid in the UK. We have received no communication from you advising that item purchased from ourselves does not match the SKU detailed on your invoice when you received the product in May.

We understand how frustrating this situation must be and remain happy to review any further information you may wish to provide. Please feel free to contact us directly so we can look into this further.

Saanut 1/5 tähteä

Lucky Escape

I ordered an Angel Juicer during the Black Friday sales as it was discounted and they are expensive. It also came with lots of free gifts. I found the customer service, concerning contact details for delivery, to be deceitful and I was also badgered into providing alternative details.

Despite their autoreply reply email, concerning the pin code, clearly stating that it can be sent via text or email, I was told that DPD wouldn't send a pin code via email, which is untrue and that the warehouse won't call landlines. The issue with the warehouse is that they want to call the customer before dispatch. This is an unadvertised, extra step.

As the product was not dispatched due to the inconvenience of this extra step, I had an extra day to reflect on a process that seemed problematic from start to finish. I read the one-star reviews here on Trustpilot, concerning after-sales service, and decided to cancel the order immediately.

As the goods had not been shipped the refund was processed the same day and quickly arrived a few days later. However, I had also emailed asking them to remove the alternative contact details from their system and to reply confirming this had been done. Having lost the sale, they didn't reply and confirm. The irony is that if it had not been for their deceit and badgering for alternative contact details I would've been none-the-wiser about their appalling service. Although I managed to come out unscathed, I took the difficult decision that I'd rather pay full price from Luba ltd, the UK distributor for Angel Juicers, who have better reviews for after-sales service. I wouldn't recommend this company either.

For anyone having problems with them, who didn't use a credit card, then the small claims court is designed for the lay person. It's cheap to bring cases and you can do it all yourself. No solicitor needed and there's lots of books and online info explaining how to do it. e.g. my purchase would cost £80 in court fees.

30. marraskuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify our process.

Given the high value of Angel Juicers, which are typically in excess of £1,000, we operate a delivery procedure designed to protect our customers. As part of this, we request a mobile phone number so that DPD can issue a delivery PIN directly to the recipient. This PIN system ensures the item is handed to the correct person and is not left unattended or with neighbours, which is particularly important in light of the widely reported increase in parcel theft.

The requirement for a brief pre-dispatch confirmation call is part of this same security-focused approach and is intended to safeguard both the customer and the delivery. We understand, however, that this process did not suit you, and once you confirmed that you did not wish to proceed, your order was cancelled and refunded promptly. We are pleased that the refund was processed quickly and without issue.

We regret that this experience led to a loss of confidence in our service and respect your decision to purchase elsewhere. Customer security and safe delivery remain our priority, and we continually review our processes to balance protection with convenience.

Thank you again for your feedback.

Saanut 2/5 tähteä

Not a great experience.

Unfortunately, it's not as reliable as I thought it would be. I ordered an demo model that listed online, they took the payment and then called and said it's not available. Poor experience.

28. marraskuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for sharing your feedback, and I’m very sorry for the experience you had.

You placed an order for a demo model that was listed online, and although payment was taken, we later discovered that the item was no longer available. I completely understand how frustrating and disappointing this must have been, and I sincerely apologise for the inconvenience caused.

This happened due to an inventory update error, and we are reviewing our internal processes to ensure it doesn’t occur again. As soon as we became aware of the issue, our team contacted you to explain the situation and offer an alternative as quickly as possible.

We’re sorry that your experience fell short of expectations, and we appreciate you bringing this to our attention. Feedback like yours helps us improve the service we provide.

Saanut 1/5 tähteä

Poor Warranty Process

Their warranty claims process is incredibly laborious, and is designed to make it incredibly difficult to make a claim.
It took a week of multiple times going back and forth, sending information, sending videos for them to then request for the juicers to be sent back at our own expense for them to be assessed.
My advice is to stay clear of this company. Use Nisbets instead - their warranty process is far superior!!

25. marraskuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that you were disappointed with the warranty process.

After reviewing the correspondence with our Support team, I can confirm that they responded to each of your emails within our usual 24–48 hour timeframe. We understand how important it is to have issues resolved quickly, and we aim to keep communication prompt and clear throughout.

Because your products are covered under the manufacturer’s warranty, repairs do need to be handled directly by the manufacturer. This ensures that any required parts or technical work are carried out by specialists who have the correct tools, components, and expertise to complete the repair properly.

Our Support team has already provided the service department’s details so your items can be sent in for assessment. I appreciate that this extra step can be frustrating, and I’m sorry for any inconvenience it may have caused. Please be assured that we are doing everything we can from our side to ensure the process moves forward smoothly.

Saanut 4/5 tähteä

Good but?

The juicer produces a great juice. However, not having had a juicer before, I am not qualified to judge how good it is compared to other makes. There seems to be quite a lot of the ingredients put in left over at the end. Cleaning is relatively simple.

10. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Haven’t got a clue what distance selling law is - AVOID BUYING.

Genuinely appalled by this company. Ordered an Ooni Halo Pro Spiral Stand Mixer on the 6th October. Nearly £700. They called pretty quickly and advised it was going to be about a week for delivery, I advised it was required by the 17th at the latest and told that would be fine. DPD failed to deliver on the 11th (not even in the right location) and I waited in all day for re-delivery on 13th. Juicers were then on the phone asking why I wasn’t available with the PIN number for the delivery driver. Explained I was at the address and that DPD hadn’t even driven down my road and failed the delivery. Was advised they would contact DPD and try to get re-delivered. On the 14th I came out of a job interview to 3 missed calls and a voicemail from DPD telling me to contact Juicers as they would need to raise a missing parcel review. Phoned juicers to be fobbed off with “yeah we’re in touch with DPD we spoke to them this morning” I asked if they had been in touch with DPD, why were DPD phoning me telling ME to get Juicers to contact them?! I get a phone call from Juicers later to say that my order is missing (shocker) I asked them to despatch a replacement as it was a gift and they knew of the date it was required. I was told they couldn’t do that because I might then get 2 delivered. And I couldn’t have a refund either until they had received the compensation for the missing item from DPD (against the law) I explained their contract with DPD had absolutely nothing to do with me and that I would action a section 75 chargeback on my credit card. I’ve gone ahead and actioned this and a month later, I’m STILL waiting for a refund. Pathetic customer service and illegal trading paired with an unresolved refund a month down the line makes for a very sour taste in the mouth. I’d rather pay a little bit more somewhere else and not be left out of pocket for a ridiculous amount of time when their poor choice of courier fails to deliver. I wish I had read the trustpilot reviews before ordering from them! Funny that the day after I actioned the section 75 they called to offer me a refund…

6. lokakuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for your review, and I’m very sorry for the difficulties you experienced with the delivery of your order.

Having reviewed your purchase, I can confirm that the order value was £649. When DPD advised us that they were unable to complete the delivery, we immediately began requesting regular updates from them. They later informed us that a full parcel search across their depots was required. In cases involving high-value items, this is a standard procedure, and parcels are usually located during these searches.

Because of the value of your order, we were unable to re-dispatch a replacement until DPD had completed their investigation. This approach is consistent with industry practice to ensure the correct handling of high-value goods.

Following DPD’s completed checks, our Accounts team issued a full refund, which you should have now received. We appreciate your patience throughout this process and are sorry again for the inconvenience caused.

Saanut 5/5 tähteä

Superb appliance from efficient company

Item well packaged and speedily delivered by Juicers. Wonderful machine, exceptionally well made and does exactly what it is supposed to do with ease. Bread making in particular made easy, all completed in one container without the mixer dancing around the worktop even with a full load of dough. Best kitchen appliance bought in years and worth every penny.

30. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I called and spoke to a member of the…

I called and spoke to a member of the team for advice on juicers, and they were incredibly helpful. After discussing my needs, I decided on a Hurom, and I’m so glad I did. The whole experience was excellent from start to finish.
Now that I’ve been using the juicer, I’m extremely happy with its performance—it’s easy to use, efficient, and the juice quality is fantastic. Delivery was simple and secure with DPD, and the packaging arrived in perfect condition.
Overall, a great experience and a product I’m very pleased with.

10. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Lacking in delivery options

When delivering your parcel, you have to be there. There is no option to leave with a neighbour or pick up from a drop off point which I think is a bit silly because people have to go to work and they can’t always be home

18. marraskuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for your review, and I’m sorry to hear that you were disappointed with the delivery options.

After reviewing your order, I can confirm that the value exceeded £200. For high-value purchases, we use the DPD PIN service to ensure the most secure delivery possible. This service sends a unique PIN code directly to you, and the driver can only release the parcel once that PIN is provided. This prevents parcels from being left in unauthorised locations or to incorrect neighbours etc, ensuring they are delivered safely and only to the correct recipient.

We understand this may feel restrictive, but this process is in place to protect our customers—particularly during the busiest time of the year—so that high-value orders arrive promptly and securely.

Thank you for your understanding, and we’re sorry again for any frustration caused.

Saanut 5/5 tähteä

Amazing company

Amazing company! Had such a smooth delivery process. Additionally their products are of the highest quality and great communication with their customers!

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not the best Customer service experience experienced.…

Contact via email was swift and helpful but the Sales team got involved, had not spoken with the email response team, phoned me and become both arrogant and belligerent! When ordering goods here, take the time to check opening hours against delivery options as the two may not work together-but still accept your extra delivery charge. Id recommend looking at this on your website and it and blocking the option for Sunday delivery if ordered on the Saturday. Sometimes the Customer is in a hurry! While I would not say think before buying, there are a lot of good experiences with this company. I would say based on my dealings with the Sales team-could have been a struggle with them and their attitude should a warranty issue appear???
Thank you for this reply but I prefer the personal email apologizing for the way in which the tone of the phone conversation went. It also addressed my point more accurately about the brashness of your sales representative. The positive for us was saving over £20 from Amazon!

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Juicers-logo

Vastaus yritykseltä Juicers

Thank you for your review, and I am very sorry to hear that you were disappointed with your recent experience.

I have reviewed your order details and can see that a member of our Sales team contacted you yesterday to confirm whether you wanted your order to be dispatched for delivery today, as well as to arrange a refund of the Sunday delivery fee you had paid.

When selecting a weekend delivery option, the website does state in red text that orders for Saturday or Sunday delivery must be placed before 3pm on Friday. I appreciate that this may have been missed, which is why our team attempted to call you on Monday to check whether delivery today (Tuesday) would be suitable.

I apologise if you were unhappy about being contacted by the Sales team after emailing Support. Due to the number of emails received over the weekend, it is not always possible for both teams to communicate instantly. This is why the Support team advised you—via email—that if you wished to receive your order today, you should contact our Sales team directly, and they provided the relevant phone number. As no call was received, the Sales team reached out to you to avoid any delay in dispatch.

I am sorry if this proactive approach came across differently than intended. Our aim was simply to ensure your order reached you as quickly as possible.

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