Joy Gift London Arvostelua 

I ordered a product based on a clear reference design. Before shipping, I requested a photo for approval. The photo they sent showed something completely different from what I ordered wrong proportions, smaller head, shorter arms and legs, and an overall design that did not match the reference at all. Because the product was wrong, I did not approve it, and it was never shipped or received. Instead of taking responsibility, the seller falsely claimed that the item was made “exactly as requested.” That is simply not true. The order was cancelled only after I pointed out their mistake, yet they attempted to shift the blame rather than acknowledge the error. This was not a change of mind, it was a failure to deliver what was ordered, followed by misrepresentation of the situation. I would not trust this seller with custom orders if accuracy and honesty matter to you. Very disappointing experience and poor honesty

Edit after seller response:

Please stop lying and twisting the facts to fit your narrative.

A preview photo was not sent proactively as you claim. I explicitly requested it so I could approve or reject the item before shipping. When I received that photo, it was immediately clear that what was made did not match the reference design or the specifications I provided, including the larger head and longer arms and legs I clearly requested.

This was also not a truly custom-made piece, despite how you continue to describe it. The item shown in the preview closely resembled the same standard designs already displayed on your website, rather than the reference I provided. In other words, nothing was custom-made to my specifications.

I did not cancel the order because I “wasn’t satisfied.” I rejected the item because it was incorrect. Only after I pointed out that the product did not match what was ordered did you choose to cancel the order.

Continuing to claim that the item was made “exactly to specifications” and framing this as a simple matter of expectations is misleading and untrue. A custom order must actually reflect the agreed reference. This one did not.

The item was never shipped and a refund was issued because the wrong product was made, not because you acted generously or “fairly.” Please stop misrepresenting what happened.

I ordered a sleeping bunny for my niece and received it today. The product came as I expected, but I'm not satisfied with the delivery, because it came in a regular bag and I had to pay extra for delivery even though I paid for shipping to Poland (That is, the shipping fee charged twice) Besides, I waited for my order for a very long time, over a month, and I really didn't like your attitude towards the customer when I wrote that a month had passed and I hadn't received my package and I ask for a refund if I don't get it. No one replied to my message.

Wow wow wow the most gorgeous baby gifts I have ever seen the crochet work is outstanding 10/10 for everything . A must site to order from you will not be disappointed

I ordered a giraffe and rattle gift set on 14th July but was lost in Evri transit. Luka from customer support was very good and looked into it for me and then had another one made quickly and delivered by DPD. Arrived today in lovely gift box and both are lovely and very well made
Excited to give it to my son and girlfriend who are expecting their first baby
Thank you ❤️

The crochet cute teddy bear with brown jumpsuit are even more adorable in person! 🥰
Very well made and the quality is 100%
I will definitely be ordering again 🙂 the gift box are beautiful.
Thank you Joy Gift London x

After purchasing a product for Christmas, it arrived and was not as expected. However, the team at Joy Gift London offered me a full refund and a replacement after raising this issue with them. Very good customer service and friendly staff.

Ordered a personalised item with next day delivery, both at an additional cost. Company provided no updates untill I reached out, then said they have been busy we will contact you once ready. They did not, 2nd contact magically the item was ready and I would be sent a tracking number. That took an additional 2 days. Then nothing no contact untill I requested a full refund, which they said of course! No refund given no correspondence again.

Do not use. Other companies doing the same thing would be a better shout.

The customer service was excellent, and they answered all my questions promptly. The crochet gifts are beautiful and well-packaged. I’m very happy with my purchase and will be ordering more!

This product offers excellent quality for its price! It’s both functional and stylish. Very comfortable to use, and I got a premium experience.The crochet toys are even more adorable in person! They are soft, well-made, and arrived in perfect condition.Definitely worth checking out. Incredible value for money :))

I recently purchased a crochet doll from this merchant, and I am beyond impressed with the quality and craftsmanship! The doll is beautifully handmade, with incredible attention to detail. The stitching is neat, the colours are vibrant, and the overall design is just adorable.

The website is user-friendly, with clear pictures and descriptions of each item, making it easy to choose the perfect one. The customer service is exceptional too, they responded quickly to my questions and even gave helpful recommendations. Shipping was prompt, and the doll arrived in perfect condition, carefully packaged.

Highly recommended!

These crochet toys are unique and beautifully made. They exceeded my expectations in both quality and design. My child loves them, and I will be back for more!

Perfect products and cute boxing, my only address to make happy my lived ones❤️❤️❤️