I did a dog food order on click and collect 5 heavy bags of red mills racer I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my... Näytä lisää
Sijainti
Vaihda sijaintiaUnit 2, Border Retail Park, LL13 8NG Wrexham, Wales, GB
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Obsługa jest miła tylko jestem załamana bo od kilku tygodni chodzę po kilka razy w tygodniu i poszukuje karmy dla mojego pieska i ciagle jej nie ma pytam się czy kiedyś będzie to nie wiedza a ta karma... Näytä lisää
Good choice of dog food/ treats and toys etc. friendly service and support on hand if I had any questions (we needed specific flavour/ nutrition/ sized kibble) staff are all very knowledgeable but a y... Näytä lisää
I have used Jollyes Pet Clinic on a number of occasions for vaccinations and microchippjng. It's so much cheaper than using my usual vet. All staff in the Wrexham branch are super friendly helpful. I... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Yhteystiedot
Unit 2, Border Retail Park, LL13 8NG, Wrexham, Wales, Yhdistynyt kuningaskunta
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I did a dog food order on click and…
I did a dog food order on click and collect
5 heavy bags of red mills racer
I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my car and loaded it all into my boot for me
I didn’t have to do anything
Absolutely went above and beyond to help me
Lovely staff
Lovely staff in my local wrexham branch .Helpful and really nice staff
Always very well planned out easy to…
Always very well planned out easy to locate the items, plenty of items to choose from and always happy to help.
Very helpful and pleasant went out of…
Very helpful and pleasant went out of her way to help unfortunately didn't get her name
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Bad PR
Some certain person needs to remove the stick from her assessment.

Vastaus yritykseltä Jollyes The Pet People - Wrexham
Always clean tidy store and helpful…
Always clean tidy store and helpful friendly staff
Hello i would like to make a complaint…
Hello i would like to make a complaint about one of youre staff members from the wrexham branch her name tag said bex, i went in too the store like i do every week and gathered the items i always do for my animals, weve been customered since you opened in wrexham and i or my husband has ever been treated this way, after gathering every thing we needed,we went too the tills, and this women came from behind the till, her whole body language was off, i had my very autistic son with me who sat on the dog beds for a literally second, and she told him " get up" in a stern voice, she then proceeded too scan my items in the trolly, i asked her when the next delivery of the red bag of macintyres food non working dog would be available, according too her they only do working dog food, which is untrue as ive been feeding my dogs this for years, but insisted it would be a delivery wednesday or saturday but maybe not at all, she then continued scanning and we had the lose sausages mixed flavours, she told me she needed all the flavours, so i then had too walk and shout across the shop what flavours we had brought, like a absolute idiot, i then walked back too the till and asked for some of the bugalugs plaque remover for my dogs, which she got with a eye roll, then i asked for the max stength yumove, she then insisted on questioning how old my dog was and what it is for, over all i felt like something on the bottom of her shoe, and ive never been spoken too like this, in all the time ive been a shopper with you guys, id overall say jollyes is one of my favourite shops to go in too, and this certaintly will be making me question going again, especially if she is present, i would like this investigated asap, im not the type of person too make complaints but i feel this needs looking in too, this all took place in the wrexham branch on monday 2nd february 2026 and my till receipt states 1.14pm

Vastaus yritykseltä Jollyes The Pet People - Wrexham
My dog didn’t like the food that I…
My dog didn’t like the food that I bought. I was told when I bought it that as long as half or more was left I would get my money back and they were true to their word and I got my money back.
Friendly staff and always a very good…
Friendly staff and always a very good choice of products.
Jollyes the pet people were very…
Jollyes the pet people were very helpful and very friendly
Service was very good and the team were…
Service was very good and the team were helpful.The store was well presented and clean.
The price was good and very competitive for the items I purchased.
Staff helpful
The ladies in store were great and put right the damage to the box of food I bought as had been put on the shelf carelessly hence taking 1star off. Please try to take more care when putting products on shelves-all boxes were damaged
The staff in store are really helpful…
The staff in store are really helpful friendly and well informed. When I was there without my phone they were able to help there as well
Lack of supplies
Often, there are very few specific products in stock. I think the store should be more focused on stocking up, especially on products that sell well. I don't remember the exact dates, but this situation happened several times. Besides that, I like this store; the staff is always friendly and helpful.
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