Jollyes The Pet People - Edinburgh Arvostelua 

Stop asking people to donate at the till.

Great customer service very friendly and knowledgeable

I recently purchased a dog boot from one of your stores, but unfortunately it didn’t fit my pet. When I tried to return it, I was immediately told by the shop assistant that due to a "hygiene policy," the item couldn’t be returned. This struck me as odd, so I asked for clarification, but the response was simply repeated without any further explanation.

After leaving the store, I checked Jollyes' return policy online and found no mention of such a hygiene restriction. I then called the store to ask where this policy was written, and was told it came from the area manager—who also apparently couldn’t point to any documented policy.

This experience was disappointing. Not only was the service dismissive, but it also seems neither the staff nor management are familiar with the company’s own return policies. At the very least, clear and consistent communication—backed by written policy—should be standard.

I hope this issue is looked into and that clearer guidance is given to staff in future.

Very clean, neat and well stocked store. Very professional and helpful staffs

Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner. Will definitely be a regular customer at the Hermiston Gait store!

The staff was really helpful and polite

Dionne did as absolutely amazing job in my injured doggy. She was patient and very informative. Definitely going back. Fantastic.. #ziggysmummy

Waited ages at checkout for service. Was just about to return items to the shelf when someone came.

utterly incompetent

The website is dysfunctional and so is management at the Edinburgh branch. They were unable to find records of any of my cats' Vaccination for Life scheme memberships, even though i was logged into my Jollyes account when making the booking for them. They phoned me twice while i was driving to the appointment, making me too late for that clinic and forcing me to divert to another clinic where their vet was going next, costing me an additional 66 miles of petrol, and extending the cats' time stuck in carriers in the car by an additional 3 hours! That next clinic (Glenrothes) sorted out within five minutes of my arrival what the Edinburgh clinic's management had been unable to do in four WEEKS! Note: FOUR WEEKS - as the booking was made four weeks in advance, very clearly flagging up the cats as already signed up and paid up to the Vaccinations for Life scheme - yet they waited until i was driving there on the day to raise questions about it!!! Like i say: utterly incompetent!

A little more choice for our kitties we love to see it!

Good service and price

I had booked lily in for a full groom and my son got told on arrival that she wasn't booked in?? She definitely was I have texts and emails about the time and everything! Then this?? My so had to take a day off work to take her as I'm in Australia right now! A days wage lost and I'm stressed out on holiday. She has only ever been to this store as she can't travel in car or bus to stressful for her And I booked it well in advance! And ther is no other store in Edinburgh?

Good selection of dog food especially as my dog has tummy problems

The shop had what we needed and was reasonably well laid out.
Dropped one star because another customer (behind us) had to ask a not particularly busy staff member to jump on a till after there were at least 4 peoole waiting to pay, including my partner hokding a 15kg bag of dog food.

Brilliant and talented dog groomer at the hermiston gait store. My dogs always look fantastic after a groom and well cared for as well.

Good selection of items, prices are reasonable and staff members are very friendly and helpful

Friendly staff