Jobyco shipping ltd Arvostelua 

I had a great experience with Jobyco when I purchase their customized boxes , especially thanks to Theresa from their customer service team.

Unfortunately, the delivery process was affected by DPD’s poor service, as they were unable to deliver a simple package to my area twice over a two-week period. I eventually had to redirect the parcel to a nearby post office to receive it.

Throughout the issue, Theresa was understanding, polite, professional, and very helpful. She took the time to understand the situation and explored different ways to make sure I eventually received my package. Her communication and commitment made a frustrating experience much easier to handle.

Thank you, Theresa, for your excellent customer service. Jobyco is lucky to have someone who genuinely cares about customers.

Fantastic customer service and excellent delivery service

Honestly, I’m extremely disappointed with my experience using Jobyco Shipping.

Based on recommendations from my wife, whose mum had used them before, I decided to give them a try. To be fair, the pickup process was smooth, even though there was very little communication about timing. But from that point onward, everything became frustrating.

I have now been in Ghana for over 2 months just waiting for my items. Trying to contact customer service is honestly one of the worst experiences ever. Calling the call centre feels completely pointless -poor communication, no proper updates, and constant back and forth with different people who all seem to say different things.

Even the first shipment that was eventually delivered was handled in complete chaos. There was barely any proper communication, and after constant chasing and confusion, they suddenly called saying they were on the way to deliver. No proper coordination whatsoever.

After several follow-ups with the delivery guys, they finally delivered one batch and promised the second batch would arrive by Saturday. That never happened. Meanwhile, another shipment I sent weeks later somehow arrived before the first one. Honestly, how does that even make sense?

My reference numbers are:J0225674J0224453

One shipment has already been received, while the other is still nowhere to be found after weeks of waiting. No proper calls, no meaningful replies, and every single time you finally manage to get through to someone, the conversation feels like they don’t even know who you are or what’s going on with your shipment. It’s honestly really frustrating and annoying.

As of now, I am STILL waiting for the remaining items. The centre in Ghana barely picks up their calls, while the London office advised me that I should have already received everything by now. Clearly, there is a serious lack of communication between both centres, which for me as a consumer is honestly appalling to witness.

At this point, it’s beyond frustrating and starting to feel ridiculous. Customers deserve proper communication, accountability, and realistic delivery timelines -especially when people are paying hard-earned money and trusting you with valuable personal items.

I really hope Jobyco improves their customer service and internal coordination because this experience has been exhausting-

Terrible service. Box arrived in Ghana and I had to call to arrange delivery after waiting for 2weeks.
They could not even explain why the box was sitting in their warehouse for 2weeks and no one bothered to call. I don't intend to use them again

I wish there was a way to give negative star to this shipping company. Trust them at your own risk. I ship my items with them and on the 19/03/2026, I received an email that my items are in their warehouse in Ghana. Up to date on 10/04/2026, my recipient have still not received the items. Whenever I call them, I’m told the item will be delivered the next day or next two days. This is why we are not developing, building a business with lies with zero integrity and trust. I hope people stop patronising their service so that they can sit up and fix themselves.

Not reliable. They dont send items everyday as they claim and it sits in their warehouse for about a week. Sent items 6th February and still not been delivered in Ghana

I had a very disappointing experience with Jobyco. My shipment took 10 weeks to arrive instead of the promised 4–6 weeks, which caused significant disruption to my plans.
Communication throughout was poor and unfortunately, not transparent. I was given conflicting updates and information that later proved to be inaccurate, rather than clear and honest explanations about the delays.
On arrival, the situation worsened: items were missing, and one of my boxes appeared to have been opened and re-taped, suggesting it had been tampered with. I am also still missing an entire box.
Overall, this experience fell far below expectations. I would strongly encourage the company to improve their transparency, handling processes and communication with customers.

Really thank s to you all really appreciate your services God bless you all and please don’t forget me and my family any time

I will always use them, their customer reception is very nice, Charity and Alfred made me feel rest assured whenever we call to track our items. Keep it up

This shipping company is running the business like they're located in ghana. Drivers doing the pickup cannot even give an estimate time to pickup but rather they will tell you that they will let you know when they getting closer to your address. This is UK and time is money

After having previously had a positive experience with Jobyco I used Jobyco Shipping Company to send a barrel and 3 boxes to Ghana in November and deeply regret it. The collection date was changed twice - they failed to show up on the scheduled day which was hugely frustrating as I had to chase to be told that they weren't coming. After finally collecting my items it took over 8 weeks for delivery - far too long for this service.

I had already left Ghana by the time my goods arrived in Kumasi. Worse still, one box was missing and when it was finally delivered it was a box that belonged to someone else. The lack of professionalism, constant delays, and poor communication made this an appalling experience. On making a complaint I was simply told that whilst they apologise for the inconvience that would not issue me even a partial refund. In this day and age the service levels fell way below expectations.

I had a good experience from Vanessa she was very helpful .

I had a very awful and a terrible experiences today. A very unprofessional company. Explain to me how goods the have been intentionally packed in boxes and wrapped in a foil unended up being opened and scattered all over. This is a shame. They mishandled my goods after chasing them severally with calls. They are just playing with the job and I'm never coming back to them. I will never recommend them not anyone.

I was assisted today by Vanessa and her service was excellent.She was very patient, helpful, and made the whole process easy for me.I’m very satisfied with the support I received .Thank you Jobyco and Vanessa !

I booked for a collection today and it’s 3pm no communications from them only to call to be told the driver won’t be coming after cancelling my plans . Jobyco you really can do better.

Wonderful and superb customer service.
What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat on her back to encourage her. We need these kind of dedicated staff.
Keep it up Vanessa Sarfo.

Great great company to do business with
I have used them for over 10yrs
And absolutely have no problems at all
Some of their staff like Alfred had always been around and very howp

Their delivery service is on point. I always receive my goods on time anytime my husband sends goods to Ghana. Their workers are also courteous and so helpful.

I recently spoke with Vanessa from Jobyco bout my team not being picked, and she spoke with me in fine manners and guaranteed me that she will do everything in her power to get the item picked from the initial consultation to the final pick-up.
What stood out the most was her attention to detail and her commitment to understanding, always responsive, patient with our questions, and kept us updated every step of the way.
The results have been outstanding, highly recommend Vanessa.

Items are delivered intact and on time