JM Distro Arvostelua 172

Vastaus yritykseltä JM Distro

Päivitetty 26. marrask. 2025

Hi Gyaljen, thank you for your feedback - I can confirm that the information requested was sent back to DHL and the shipment status has now been updated to:
Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination.
The parcel should be released shortly and make its way to you.
Thanks
JM Distro

EDIT - 25/11/25 - We have tracked the shipment again today and we can see that Customs are now awaiting your acceptance of their terms for the parcel to be released.
Thanks
JM Distro

EDIT - 26/11/25 - We have tracked this parcel again and attempted to log into the DHL site to force a delivery, however the site will not allow us to progress, as it requires the recipients mobile number to confirm an auth code to proceed. This parcel still remains with the Customs team awaiting to hear from yourself.
Please let us know if you need any assistance in getting this released?
Thanks
JM Distro

Vastaus yritykseltä JM Distro

20. marrask. 2025

Thank you for your feedback! We’re delighted to hear that you consistently receive great service from JM Distro. Your support means a lot to us, and we look forward to continuing to serve you reliably in the future!

Vastaus yritykseltä JM Distro

20. marrask. 2025

Thank you for your wonderful feedback! We’re thrilled to hear you find our products amazing and our team helpful. At JM Distro, we strive to provide both quality products and excellent service, and we truly appreciate your support!

Vastaus yritykseltä JM Distro

Päivitetty 6. marrask. 2025

Hi Edwina,

We’re very sorry to hear about your experience. We’d really like the opportunity to look into this and resolve it for you. Please get in touch with us via email at sales@jm-wholesale.co.uk
or call us on 0116 273 1706 (Option 1 or 4) so we can assist you directly.

Our customer service agent Isabelle reached out back in June regarding this matter, but we haven’t received any further correspondence since then. Once we hear from you, we’ll make sure this is resolved as quickly as possible.

Kind regards,
JM Distro

EDIT - 06/11/25
Hi Edwina, We have not received a response to our emails nor had any contact from you - we are very keen to speak to resolve the issue. Are you able to contact us on the telephone number and email address provided above?

Thanks

JM Distro Team

Vastaus yritykseltä JM Distro

Päivitetty 26. marrask. 2025

Hi Paul, Many thanks for your message and I am sorry for the delay you have experienced - having checked the status of the tracking (which I have resent to you in an email) the parcel is currently with customs:

Your shipment
X1 X1 X1
The delivery date will be provided as soon as possible.
The package is in a secure facility pending clearance or resolution.
Has the courier been in touch with you at all to get the parcel released? I look forward to hearing from you - you can reach us via email by contacting - support@jm-distro.com

EDIT - 26/11/25 - Hi Paul,
I have contacted DHL on your behalf and I can see that Customs are awaiting a response from you - I have resupplied your email and contact number to them and asked them to contact you immediately so you can get the parcel released and delivered.
Thanks
JM Distro Team

Vastaus yritykseltä JM Distro

4. syysk. 2025

Hi Sahin,

Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with JM Wholesale. Your support means a lot to us, and we're always here to help with anything you need. Looking forward to serving you again soon!

Best regards,
The JM Distro Team

Vastaus yritykseltä JM Distro

31. heinäk. 2025

Hi Nick,

Thank you so much for your kind words and 5-star review!

We’re thrilled to hear you’re consistently happy with our prices and speedy service — that’s exactly what we aim for. Your continued support means a lot to us.

Looking forward to serving you again soon!

Best regards,

JM Distro Team

Vastaus yritykseltä JM Distro

29. heinäk. 2025

Dear Jonathan,

We're very sorry to hear about your experience and completely understand your frustration.

We want to reassure you that your order was shipped today, and you will receive your tracking information shortly. While we understand it may have felt like a longer wait, it has been 3 working days since your order was placed, which still falls within our standard processing and shipping timeframe.

That said, we acknowledge the delay and sincerely apologise. The hold-up was caused by regulatory issues with our courier, which temporarily affected our ability to dispatch certain items. Thankfully, this issue has now been resolved, and your order is on its way.

We also apologise for the lack of communication. Upon checking, we can see that your messages were sent over the weekend, and as our customer service team operates Monday to Friday, we were unfortunately unable to respond at that time.

We appreciate your patience and understanding, and we're committed to making sure you receive your order without further issues.

Kind regards,
JM Distro Team

Vastaus yritykseltä JM Distro

Päivitetty 7. heinäk. 2025

Hi Niv,

We’re truly sorry to hear about your experience and completely understand your frustration. This is not the standard of service we aim to provide.

I want to confirm that a full refund has now been issued, and we’ve also reached out directly with a gesture of goodwill to sincerely apologise for the inconvenience caused.

If there’s anything further we can do to make this right, please don’t hesitate to contact us at support@jm-distro.com — we’d really like the opportunity to resolve this properly for you.

Once again, we’re very sorry for the delays and lack of communication, and appreciate you bringing this to our attention.

Best Regards,
JM Distro Team

Vastaus yritykseltä JM Distro

Päivitetty 7. heinäk. 2025

Hi Sharon,

We’re truly sorry to hear about your experience and understand how frustrating and concerning this must be. Please accept our sincerest apologies for the lack of communication and for not receiving your order.

We take these matters very seriously and are committed to running a legitimate and trustworthy business. Unfortunately, we are also aware of the rise in online scams, and we completely understand your caution. If you believe you’ve come across a fraudulent ad that appears to be associated with us, we’d really appreciate it if you could forward it to us so we can investigate and report it.

In the meantime, we would love the opportunity to resolve this for you. Could you please contact us directly at support@jm-distro.com, or provide your order number so we can look into this immediately and make things right?

Thank you for your understanding and your kind words toward businesses trying to do the right thing. We hope to earn back your trust.

Warm regards,
JM Distro Team

UPDATED-
Hi Sharon,

We still haven't heard from you regarding this order. Please contact is as soon as possible as I want to resolve this issue for you.

Thanks,
JM Distro Team

Vastaus yritykseltä JM Distro

14. toukok. 2025

Hi John,

Thank you so much for your kind words! We're thrilled to hear you were happy with our shipping speed and pricing. Your support means a lot to us.

Thanks,
JM Distro Team

Vastaus yritykseltä JM Distro

8. toukok. 2025

Dear Curt,

We're truly sorry to hear about your experience and for the frustration this situation has caused. We understand how upsetting it is not to receive your order, especially after such a long delay.

Please accept our sincere apologies for the lack of communication — this is not the level of service we aim to provide. We have reached out to you via email to resolve this matter directly and ensure you are refunded or receive the items you ordered.

Your trust is incredibly important to us, and we are committed to making this right. If you haven’t seen our email, please check your spam or junk folder, or feel free to respond directly so we can assist you as quickly as possible.

Thank you for your patience,
JM Distro Team