JKWC Ltd Arvostelua 72

Withdrew 65 euros on Sunday expecting it by Monday based on site info. Actually landed in my account Tuesday morning so roughly 36 hours. Not terrible at all and the full amount came through. Just took longer than the instant claim suggested.

I requested a withdrawal, but it got rejected since they wanted some more documents. After I sent those documents, it got rejected again, this time for a different reason. The third time, it finally went through, but it took a total of 9 days.

and they said a manager adjusted that because I requested to be a VIP. I never asked for that.

The cards froze during a live dealer hand just before the flop. I had a stable wired connection and three other tabs streaming video with no issues. Support wouldn’t investigate and told me to check my router settings and try again later.

I see the bonuses have 24 hour countdowns, but I have seen the same bonus show up again a few days later with another countdown. The limited time bonus is just a tactic, nothing is actually expiring.

The app was working well until my phone updated to ios 17. Now it always freezes when I try to start it. I’ve tried removing it twice and restarting my phone. It’s still broken. I can use the mobile site but it isn’t as good as the app. I’ve reported the bug and support hasn’t responded.

The slots load quickly and I have not had any issues with freezing. The interface is easy to use and functions well on both devices and computers. Deposits show almost immediately and the withdrawals take about 2 days which is pretty good. Customer support is friendly and supportive.

I've searched settings to see if I could find any options for a deposit limit, but there is nothing there. There is no way to set daily/weekly limits, which are restrictions that every reputable casino should offer. I reached out to customer support to ask how I can set these limits and they told me that this feature isn't available yet.

When I check their campaigns, I see that they aren't different at all- the same banner with different background colors and small icons. It is an unimaginative, boring attempt at creating a new campaign. It makes them feel unimportant and repetitive.

Improve the agent

They converted my deposit to an extremely unfavorable exchange rate and didn’t even tell me this was gonna happen. I lost about 10 percent of my deposit just in conversion fees. You should at least let people make a deposit in their own currency, or warn them about the conversion cost.

There’s nothing in my account that shows what bonuses I’ve claimed or when. Want to see the wagering for a promo I activated last week but I can’t find anything. Support had to do it manually and it took forever. This should be a basic feature.

I thought I was on the wrong site. Why change something that clearly worked? There is no reason for the menu navigation to be different and now all the important features are way harder to get to. Everything even feels slower. They should have just kept the old design.

The casino has a lot of bad design choices. It uses low-quality clipart for game category icons. Casino backgrounds are low-quality and poorly stretched. Casino pages have different fonts and inconsistent designs. The entire design gives off the impression of a poorly edited free website template. This is not what an actual casino should look like.

I had an ongoing issue and instead of actually helping me, support marked my ticket as resolved, even though the issue was not fixed. I had to open a new ticket and explain everything again. It appears that closing tickets quickly is more important than actually solving the problems.

Mobile version drains phone battery extremely fast. I played for about an hour yesterday and my phone went from 85 percent to 52 percent. That is worse than any video streaming app I use. The screen also gets warm which tells me that something in the code is running inefficiently. I guess I can't play on the go anymore because my battery is dead by lunch.

I played a slot for an hour and I won about $220. The next day they voided my entire balance because they said the game is country-restricted. The game is clearly visible and playable in the lobby and there is no warning at all. They just took the money back.

While I was playing the slots, the game froze. I had won a bonus round, and when I hit refresh, it took me to the home screen. I didn't get any bonus, and I didn't get any refunds either. I contacted support and told them the time and what game it was, and they said, that they can’t see it in the logs.

The only way you can reach them is through chat and email. In some cases, it's best to speak to someone directly, but there is no number listed. This makes solving complicated problems a lot more difficult than it needs to be.