My order arrived the next morning after ordering day before .customer care was excellent I got a call verifying my order and checking expiry dates were ok for me this was my second time ordering and b... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Since my first order from Jim's British Market, I have been 100% delighted. The staff are perfect, the products too and communication with them is swift and very satisfactory. A HUGE thank you to... Näytä lisää
As an expat living in Switzerland, theres nothing I miss more - in a foodie sense - than a full Scottish breakfast every now and then. I have checked many "Brit shops" in Switzerland, but the vast... Näytä lisää
The Product and delivery arrived. I‘ve ordered before, definitley a few times, and will Order more in the Future. Many thanks for the excellent delivery. I‘m very satisfied. I sincerely thank everyon... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.
Yhteystiedot
Saksa
- jims.ch
4,9
Erinomainen
541 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A good and caring service
It was my first order at Jim‘s and it went smoothly and easily. The package arrived soon after and was all packed with care. Thanks.
14. lokakuuta 2025
Good selection of British food
Good selection of British food. They forgot one item in the first delivery but sent it immediately afterwards with an excuse and a little gift. I appreciate that friendly and good service!
2. lokakuuta 2025
Top products and quick delivery 🤩
6. lokakuuta 2025
Fast and good service
Fast and good service. Forward-thinking, friendly, and helpful staff.
5. lokakuuta 2025
Too expensive
4. lokakuuta 2025
Got what I ordered in due time
Got what I ordered in due time, can recommend to shop jere
1. lokakuuta 2025
Great selection and quick delivery
Great selection and quick delivery. Brief email exchange which was friendly. I’ll shop again.
1. lokakuuta 2025
Order completed on time!
22. elokuuta 2025
Great service and hand delivered to the…
Great service and hand delivered to the dokr with a smile.
28. elokuuta 2025
Only here I found my favourite jam
Only here I found my favourite jam. Wonderful service, fast delivery and cherry on the cake is a handwritten signature on the card
24. elokuuta 2025
Everything perfect
10. elokuuta 2025
My first time ordering
My first time ordering. I enjoyed picking out new products, the order was well packed and here in a relatively short time. Thank you!
21. heinäkuuta 2025
Excellent customer service around the…
Excellent customer service around the holidays. Delivered as expected and products as per description. Thank you!
31. heinäkuuta 2025
I deleted my post because I am a nice…
I deleted my post because I am a nice person who felt bad for your family company...but, still 3 phone calls to attack me? That is an aggressive way to treat your customers! Oh, by the way, I also have the right to post a review that I ordered 2 malt vinegars AND everything in the box was coated in it, it was wrapped so bad in plastic! A reputable company would send OPEN BOTTLES OUT TO CUSTOMERS! I might report you, I think I will! Disgusting, obviously not good enough! So, I had to take the box to my kitchen sink and rinse everything...THE PLANKO SAGE BREADCRUMB MIX DID NOT SURVIVE!!! How about that, maybe 2 wet boxes of stuffing mix is worth a new review...p.s., I have photos of this debacle).
Lets see...
27. kesäkuuta 2025
Vastaus yritykseltä Jim's British Market
Dear Laura, firstly thank you for deleting your previous review, which was equally as agressive and inaccurate as this one.
That review was about your order not being delivered, whereas it had been (1 day earlier than expected) and La Poste had left a note in your letterbox, with your subsequent emails to us asking about your delivery having been missed as they landed in our junk mail, which upset you and rightly so.
The 3 phone calls you mention in this review were:
1. Me (the owner of Jim’s) calling to personally apologize and explain the situation. That call went to voicemail.
2. A member of staff who didn’t realise I was trying to reach you who was kindly calling you to explain that your package was with La Poste. She reported back to me to say that you were very friendly and that there were no issues.
3. I then followed up with another phone call as I wanted to speak to you in person and explain about the emails in the junk mail as my member of staff hadn’t. You were very friendly and you even apologized for your original 1* review.
Therefore your comment above about those phone calls being an ‘attack’ and ‘an agressive way to treat customers’ is grossly unfair and inaccurate.
In that same call I asked if, all things considered, you could kindly remove your review and your response was ‘why should I?’ to which I responded that it did not reflect the whole picture, that your parcel had in fact been delivered, and that we had done everything we could to rectify the situation, and that your review was therefore inaccurate and damaging to our business. You refused again and as I tried to defend our position you hung up on me.
As a business that prides itself on providing excellent service we do not take kindly to being defamed for no reason and I subsequently blocked your account on our webshop and your Gmail account from contacting our staff.
In regards to the broken items you mention in your latest review, I will refund you the value of the whole order minus the delivery costs (chf 44,60.-) when I’m back from holiday on 10th August and we wish you all the best.
Kind regards,
Chris
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.