jet2villas.com Arvostelua 74

Villa was better than expected.
During our stay in June 2025, we had the pleasure of residing in one of the mini villas at ZMare Villas Hotel in Turunc Turkey. The villa was truly a haven, featuring a private pool and offering breathtaking views of the surrounding mountains and lush greenery. Additionally, we had exclusive access to a private beach and restaurant, enhancing our overall experience. The villa was extremely comfortable, offering all the usual amenities, including a washing machine and a cooker hob.
ZMare Villas are conveniently located just a 5-minute walk from Turunc town, which boasts a variety of shops and restaurants. For a small fee, you can take a water taxi to Marmaris or Icmeler. Turunc is a much quieter place compared to Marmaris, making it perfect for a peaceful getaway.
The best part of our stay was the staff and owner, Zeydan, who were all very welcoming and helpful especially Sebahat, Overall, it was a very peaceful, relaxing experience in a beautiful location.

Booking ref - 17344590/S25H
We wish to complain about the wholly unsuitable hire car provided for our villa holiday. You would expect a remote villa to be off the beaten track, and we did review the villa information carefully, so were aware of the surroundings. We have been on many similar villa holidays with similar locations. However nothing prepared us for difficulty in navigating the treacherous track in. The hire car provided is totally unsuitable as only an off road type vehicle would suffice. Therefore we are frightened to leave the villa and be marooned and cannot enjoy exploring the island. We have travelled using jet2 on many occasions and this standard is not acceptable. Our much needed relaxing holiday is basically ruined. We cannot believe your company would put us at such a risk.
We await your comments.

Just booked, not departing for 8 weeks. They have already screwed up the car insurance. I had to be insistent on the WhatsApp chat that it was wrong. One insured the other not. The car provider is OK Mobility, oh dear....Wish us luck.

Very disappoint in the service of jet2.
They offer a package, flights, transfers and a villa.
Flights were ok, very noisy and staff grumpy, stuck on runway as we missed our slot and pilot never gave any updates, so late arriving.
Villa was great.
TRANSFERS, DONT BOTHER. I opted for transfers, it was car hire, the cars were too small for 10 people, never mind luggage. turned out the cars were at separate destinations and although told to go to the same bus stop for both it only went to one destination.
NO STAFF TO HELP AT AIRPORT.
As we were late arriving and didn’t get to second car hire place in time as they shut at 10pm (we were unaware of this), we were stuck at the airport.
We rang 24 helpline to be told there was nothing they could do we would need to sort ourselves out.
We went to the 2nd car in the morning to be told we would have to pay again for the car.
I wasted my week contacting 24 helpline as they did nothing to help.
We ended up paying for taxis both ways to the airport and couldn’t get around on our holiday.
THE WHOLE HOLIDAY WAS RUINED.
DONT BOOK VILLA HOLIDAYS VIA JET2. It is not a holiday service

Booked villa El Fadri in Calpe for 2 weeks, 6 adults, 4 children and a toddler with car hire x 3. Car pick up was a nightmare, took over 2 hours of waiting to get served. Was then asked for more money to upgrade the insurance, which I refused, very rude member of staff told me I wouldn't be covered if we had an accident but continued to give me the keys to the car !!
Arrived at the villa, which was at the bottom of a very steep narrow lane, cars had to be parked behind each other, taking up space getting to other villers. Entering the villa we could see it wasn't very clean. We had a space for 2 cars on the villa grounds behind large locked gates, however no key fob could be found to open the gates. I called Jet2 who got the Solmar Rep to call me, long story short after having me look everywhere for the fob it wasn't found. So everytime we needed to use the cars they had to be reversed up the steep hill, as there was nowhere to turn around.
First night in the villa the floors had to be swept as there was so much dust and debris on the floors, we could not let the toddler go onto the floor in fear she would pick something up. We moved the sofa and found food underneath, the kitchen bin was rancid, food had been put in without a bin bag and was stuck rotting on the bottom of the bin. There was an air fryer again with left over food in it. No tea towels or dish cloths, nothing at all left in the villa, we have had villas in Florida and there was always dishwasher tablets etc left by previous occupants. The pool was really nice, however the surrounding area was strewn with plastic cups,a newspaper, dirty rags that looked like they had been used to clean the BBQ, which was filthy. The decking from the villa to the pool was filthy, the childrens feet were black after walking over it. The kitchen window was cracked from one side to the other. Double glazed windows overlooking the pool had blown so view of the pool was restricted.
Now to the bedrooms.... our bed had a duvet cover turned inside out as a bottom sheet, it wasn't big enough to tuck in so each time we moved the cover came off which was not hygienic as none of the beds had mattress covers. To be honest the bedding looked like it had come out of a rag bag, nothing was ironed. The floor had to be swept, hair, plastic tags and dust, none of it ours. One double bed had a fitted bottom sheet that had been put on top of another fitted sheet that had sand on it. We had one bath towel for each person which were changed on a weekly basis, not very good but hey ho we had a washing machine...when I went to look at the washer it was full of wet towels and sheets from the previous occupants and the machine looked like it had never been cleaned, the door rubber was thick with hair and leaves. Again I contacted the Solmar Rep, he came out the next day and told the cleaner to come and change the bedding and clean up outside and the BBQ. Well now I understood why the place was unkempt, she had not got a clue, came to clean in a white tennis dress, yes every bit a cleaner.
When will this end I hear you thinking. After she left we had not water, called the Rep again, by this time we are on first name terms, he asked for my husband to go to the cleaner cupboard outside to see if the cleaner had taken the plug out of the hot water heater, she sure had and plugged the Hoover in instead of the hot water,so no hot water for that night. Day 3 night we had a flood from the sink in the kitchen, had to mop up with our bath towels...who did we call...the Rep he sent the plumber out the next day, who advised us that the septic tank was full and needed to be emptied. So on a boiling hot afternoon we had the pleasure of watching and smelling someone else's mess being extracted...wonderful. I have missed out about the all singing all dancing jacuzzi bath that didnt work and had the plug stuck in and the beautiful roof terrace that was advertised and we couldn't use as it was chained off. Contacted Jet2 when we got back nearly a year ago now, they dont come back within 28 days took them till January this year to over £400 compensation, on a holiday that cost near to £17,000. I refused and took my complaint to ABTA in February this year another waste of time they have just come back to me this week telling me that Jet2 will not make me a other offer. I am thinking of going to small claims because Jet2 should not be able to get away with treating people like this.

Poor villa.
Moud in upstairs rooms. Fewsty damp smell.
Astroturf around one side of pool. The rest of grounds poorly maintained - we had to sweep some areas on arrival.
Poolside shower blocked.
BBQ area unclean.
Variable amounts of hot water in showers no hot water at all on last day. Upstairs shower would cut out then return on full power with scalding water.
Some beds uncomfortable ( too many toppers used).
Towels in poor condition.
Advised Jet 2 who offered no comment other than...book with us again and give us another Chance!!!
You shouldn't need two chances when things were so poor.

Stayed at villa no 30 imagine Vila’s via jet 2 aka esprit no 30

Villa a bit tired. Mismatched glasses and not enough of them. We bought some from then market. This is not meant to be a rant far from it as we are having a lovely time just some things to be mindful of if you are or have booked,

Instructions to villa. Just terrible. Yes we know there are signposts to the villa. However, there is no lighting on the roads, the signs are for imagine villas, solmar villas no mention of. Esprit villas or jet2. It’s midnight and we are stumbling around in the dark with mobile torches for two hours, jet 2 customer services trying to be helpful but hampered as unfamiliar with the area. No we don’t have acccess a taxi, we can’t go back into town as latchi is closed,

Eventually found the villa, if you have any type of mobility problem, do not book this villa, steep steps up to lower level. Further steep steps up to villa level. Steps are uneven rock formation, ahoy when carrying heavy luggage. I honestly would not have booked had I known this.

Villa interior. A bit tired and needs a freshen up. Kitchen very small, three wine glasses for 6 persons, no beer glasses, knives blunt. Kitchen well equipped otherwise. Microwave. Ah. You have to move the microwave physically over to a PowerPoint as there is not one located on that particular wall. The oven fell out of the housing on first use as a screw came loose and fell out.

Bedrooms. Main bedroom air con unit sounds like a plane taking off. Suspect fan elderly,

Note you can only have air con on for set period.

Note pool has thtee stepped ladder and no easy way to get in or out if you have limited mobility,

One parasol which cannot be moved anywhere apart from current location,

That said. Jet 2 have been very responsive with the oven and the property management team fanoula have been excellent.

The views are stunning down to latchi but you do need a car.

The villa has the potential to be lovely but a bit of t l c would really make a huge difference and attention to detail is really lacking so we are a bit disappointed.

Finally it was public holiday here for the last week so a lot of the villas on the complex were booked by crowds of singletons and the noise of rock and rap from various villas was awful from noon till midnight.

Apart from that having a lovely time but I will check reviews more closely in future before booking again.

Firstly I’d like to start with saying it’s the first complaint I’ve had with jet2 villas. We stayed in villa pomelo in latchi in Cyprus. We arrived in the early hours of the morning after a day of travelling, the first thing that hit us when we opened the door was the stench of foist, mould smell. After some investigation it was evident that there had been a leak under the kitchen sink and all the lower cupboards in the kitchen absolutely stank. Obviously we were unable to leave the windows open at that time of day,The villa was clean despite the smell, all the bedding looked new and very clean. There was nothing to welcome us there and luckily we brought coffee, tea, milk and coffee mate etc for a drink. The villa looked very sparse and like it had just been decorated and nothing had been put back afterwards, there ceiling lights had no light shades, just a bare bulb, there was curtain rails but no curtains and there was no information booklet explaining how anything worked. There was everything we needed but just the absolute bare minimum.
There was a large crack on the patio door and the safety pin wouldn’t fit into the hole to secure the door safely when out. We spoke to jet2 and they sent the cleaner to try and eliminate the smell but I explained it’s engrained into the wood of the cupboard and can’t be cleaned away as we bought air fresheners and zoflora and it still smelt horrible. The smell just hit you every time we walked into the villa. The villa manager came and really played down the smell and she interrupted me constantly and I had to ask her to please listen without interruption. The bedroom drawers and wardrobe also smelled awful and as a result I didn’t empty my case, I just lived out of my case the entire holiday. It was very disappointing and like I said it’s the first time we’ve had to complain. Luckily we loved the garden and spent most time outside but it was very disappointing to spend so much money on a 2 week holiday and not be completely happy.

Disappointed to find out a week before our holiday car hire wasn’t included in our Villa holiday and they wouldn’t do anything about it. The Villa in Lanzarote was nice but needed some repairs and felt a bit unloved. We won’t be booking with jet2 again

We have been going to lanzarote for 20plus years staying in Villas,
I have to say this was by far the worst experience ever very amateur set up from sending wrong information at beggining to rental car being off site at airport then Avis saying we need better insurance as the jet2 wasn't adequate after being sold saying it covered everything .Villa was horrendous patio doors that wouldn't lock ,outside doors would open everytime you opened the bathroom door ,leak on fridge or dishwasher ,curtain hanging down, tap hanging off, outside lights not working ,floor filthy and a trail of ants leading from the front door ,tv not working on English channels when told included sent a few teams of maintenance men ,and in 7 days only managed to fix the tap ,the pictures of the pool where very clever making it look bigger it was like a splash pool ,there was a 3ft wall next to the pool on the other side was a walking area for dog walkers the smell was sickening jet2 villas in my opinion should not be taking peoples hard earned money for this terrible service

We used Jet2 Villas for our trip to Cyprus in October.

The Villa was great, the only issue we had was the pool hadnt been cleaned and was full of leaves and bugs, after a call to the JET2 resort line a handyman was round within the hour and cleaned the pool. apart from this everything else was faultless.

Jet2 are excellent value for money, the flight was great and so was in the in-resort service.

Dream villa Lanzarote , well someone was dreaming but not about this villa when they named it , do not go by the pictures on jet 2 or solmar villas web sites as this villa is nothing like them , a very tired worn out and dirty property. Avoid at all costs

We booked Villa Aris in Kefalonia, Greece with Jet2 Villa holidays on 04 Sep 2023 for a week's holiday on 15 Sep 2024. We paid the holiday balance on 05 July 24, 10+ weeks before we were due to travel. On 09 Sep 24, less than 6 days before we depart, we received an email from Jet 2 advising 'a villa' is being built in the vicinity of our villa with noise 7 days a week from 7am to 7pm. Not wanting this to be part of our holiday experience I called Jet2 on 09.09.24 to be advised there were no other villas to move to on the island at such short notice. There was no offer of a full refund during several phone calls on 09.09.24, the only offer was to take another holiday to another Greek destination and pay any additional costs associated. The offer of an unknown different destination and different flight times was not easy to accept with extra legroom flights x 4, guaranteed baggage x2, airport hotel + parking, fastrack security / passport and petcare all booked and paid for. Obviously in addition both our work places had our holiday week pre-booked well 'in-advance', any 'last-minute' changes to this would not have been easy to implement for either of us. So there we were, move the holiday or suck up the building noise. We were both desperate for a break away, one that had been booked for over a year, to a place we know and love. We decided to go with the holiday. Unfortunately for us and for Jet2 it was just a little more than 'a villa' being developed. It was approximately 10 to 12 villas being constructed on a major scale, some nearing completion, some just coming out of the ground on both sides and below our Villa Aris. As well as considerable external works and new boundary walling in addition, these works would have commenced at least 8 months ago, if not longer. With current build position, there would be at least another 6 months to go without sight of any detailed plans or build programmes. How then can Jet2 take our money for a 'holiday' 3 months ago and only advise us of 'a villa' being developed less than 6 days before we were due to travel. So So Poor Jet2, we have had numerous villa holidays with you but this was the last one, forever! Despite an email confirming an Executive will review and get back to us regarding our formal complaint submitted on 08 Oct 24, no-one from Jet2Villas / Holidays has issued a response in the last 5 weeks. No surprises there based on how we have been treated so far.

We stayed in Villa Olga, Calan Porter Menorca. The Villa is very tired & needs a complete make over. The air-con is set on timers so turns off in the night waking us up & the beds are rock hard. Everything is dated it seems like Jet2 Villa’s do-not check on the upkeep of their villas, it’s a shame. It’s the first time we have used Jet2 Villas (we have rented from many other Villa companies over the years) but won’t be renting through Jet2 in the future, we will go back to our other Villa companies. Sorry Jet2 you need to step up.

Worst villa we have ever stayed out. Plug hanging off wall in kitchen, terrible smell from bathroom, no hot water (for first day or so), building noise 7 days, very narrow 3km access road shared with lorries from construction. Villa was generally shabby and did not reflect photos in broacher. Jet2 takes 28 days to respond to complaints I guess due to volume!

I sent two complaints to Jet2 holidays regarding our villa holiday. coop travel did also as we booked through them. Jet2 replied to all three emails stating they would contact me with a reply within 28 days I then reminded them last week that no contact has been received but I will give them 7 extra days to reply and still no contact. I will be sending our complaints to ABTA due to poor customer service. Our villa had a rat running around, two door handles fell of, front and back door. The front door wouldn’t fully open. A tap came off in bathroom. A dodgy light in swimming pool which actually got fixed whilst we were there. All issues were reported twice whilst on holiday. The rat man came on the last day and placed a bait box down. I showed him the rat droppings, urine marks on all the pool inflatables. Service manager was aware on day one as she took photos. A cleaner came on day 4 and we again reported it but still no action. I also emailed Solmar service manager on day 4 regarding concern of contamination from rat infestation. she replied and said she’d send somebody immediately but nobody came. when I emailed her again about the rat infestation at villa baltin on my return to Uk she said the infestation was sorted and all inflatables have been removed and pool house was cleaned. Unfortunately nothing happened whilst we were there. Terrible service

There were a few issues whilst we were on our holiday-

I had requested a baby stair gate that was not there on arrival

The internet was terrible and very intermittent, this was very disappointing

No instructions or welcome pack

Had two power cuts whilst we were there

The Villa was very dirty on arrival and I don’t believe it was thoroughly cleaned before we arrived. The floor was especially dirty and the bin under the sink was very smelly

The shower screen in the second en-suite downstairs only had one door meaning water leaked everywhere when it was used

In the same en-suite there as mould on the toilet seat, it takes some time for mould to grow implying it had been a long time since it was last cleaned

There were pipes sticking out of the floor, we had toddlers with us and this is not safe for them

The BBQ was cracked and broken, meaning it was unusable which we were very disappointed about

There was rubbish next to the BBQ area also which again isn’t good for children

I believe someone rang me from Jet2 and left a message however my phone only works on the internet abroad so can only be contacted via email or WhatsApp (when the Villa internet was working that is)

Overall we were really upset with the standard of the Villa and the communication and care whilst we were away, we paid a lot of money to stay there for a special occasion and it did not deliver.

Villa godinho, 7 adults and 4 children. Can't fault our experience. Short taxi rides to everywhere. Forget about hire car rip off

We will never book with Jet2 Villas again. We book our holidays 18 months in advance so we can budget and had two holidays booked for 2025. Received a call from Jet2 to say that the 2 bookings no longer have car hire included as we had booked so far in advance even though when we booked it stated car hire was included! I said so if we cancel and book again in 6 months would we have car hire, was told yes! Cancelled both holidays out of principal and will never book with Jet2 Villas or Jet2 again! They lost £7,000 worth of holidays from us! Joke company!

Villa Skala Blue on Skala Kefalonia is in a lovely setting but the furniture is very poor quality and uncomfortable, the crockery is ancient and there is not enough for 4 people. Generally it is substandard as every door creaks and is hard to close.
Most weirdly the owner appears to live in a building at the rear of the property and appears at odd times without warning which can be quite shocking when making a cuppa first thing