Jellis Craig Arvostelua 

Stan is a professional, honest, and sincere agent who assisted us greatly with our purchase. He is quick to respond to queries, and from my experience, provides the utmost customer care. He works quickly and efficiently which my husband and I really appreciated. I would definitely recommend using the services of Stan and Jellis Craig - Mount Waverely.

Stan has been the most thorough, knowledgeable and helpful. His extensive knowledge about property market has helped us to find the right property. I would highly recommend him, going forward.

Could not be more please with our Jellis Craig experience. Helpful, attentive and friendly without being over the top. Jellis Craig delivered a very positive real estate experience in a very uncertain time.

The Realtor turns up late to the property inspection, blaming traffic - which is understandable, so they get someone else to open up the property.

When the Realtor turns up, they are rushed and briefly greets some people, mostly talks fast and answers sharply.

We ask to see the carpark of the property - which they take us to the lift for, but doesn’t know if you need a key to come back up (PREP YOUR KNOWLEDGE FOR THE PROPERTY). They are sharply dressed, though it’s hard to not avoid seeing the rip in the back on the suit in the top right corner (DRESS TO IMPRESS). The realtor leaves us to our own devices for a few minutes and we like what we see in the garage area. When we come back up - everyone is basically gone. When I state - ‘oh! Everyone is gone?’ - they reply ‘oh yeah, it’s a 15 minute showing’. The realtor had turned up at the end of the showing and did the bare minimum.

So I simply tell the realtor - $XXX price takes the property? The Realtor says - yes! We say - we’ll take it.

We have a finance clause we want to add and the Realtor says no worries. He does say there’s a ‘no building inspection’ thing in there - but we like the property - so we just go with it. We contact our broker on the spot, but the broker is busy. We organise to deposit the 5% as a direct bank transfer.

The Realtor is fidgety and on his phone, says the property is the best priced in the market. We agree. We ask why the property was back on the market after it sold at auction. Apparently someone bought it - then someone else made a better offer, so they took that - but that fell through and when they went back to the original buyer - they didn’t want it after what they did to them.

He looks like he’s in a rush and hurry. I ask him ‘do you have the time for us to purchase this property’

‘Yeah sure no worries I got time’.

Ok - I think to myself - we don’t want to put you out of your way with a property purchase or anything.

The Realtor gets us to sign documents on his phone with a broken screen - stating sometimes it works when signing (FIX YOUR TECH AND BE PRESENTABLE, YOU ARE SELLING PROPERTY NOT CANDY).

The Realtor becomes real fidgety they have another appointment and ushers us out. That’s fine. The realtor is busy. We leave the property and he leads the way - heading right out the door and basically saying BYE GOTTA GO! While myself and my wife stand in front of the sale sign on the property - we take our own celebration picture and wonder just how much of a rush the realtor is in - still, we don’t let it ruin our happiness (WORK ON YOUR FAREWELL, TAKE TIME TO CELEBRATE WITH THE BUYER, WORK ON YOUR CLOSING SKILLS).

We later find out the property currently has issue with cladding material and there was water damage in some of the building. These things the Realtor was aware of - but didn’t mention the cladding issue flagged for safety which can affect loan applications.

It’s starts coming to light why the property may be cheaper due to the cladding issue that is still being resolved and the water damage to the property previously.

Over the next period of time, the Realtor keeps stating they will call in a text message - but never bothered to call or to show up for a building inspector even though it was planned. I called the Jellis Craig office - they didn’t know where he was and asked me things like ‘did you text him?’ - of course I did. There’s a building inspector that’s been waiting at the property for an hour. The receptionist says ‘you aren’t being charged for the building inspector call out though’ - THATS NOT THE POINT. ITS UNPROFESSIONAL.

Their lack of care instead of customer concern caps off the throughly disappointing, fast talking, money focused poor experience we had.

The realtor we had is a shining example of a realtor who was passionate, hungry and enthusiastic when they first started out - but is now arrogant, complacent and so very bored of the industry.

We have used John Stack from Jellis Craig Blackburn, on the sale of 2 of our homes now. His work ethic, drive and passion for real estate, is nothing short of amazing. We have always felt in the best hands with John, he keeps us well informed and across every fine detail throughout the whole campaign. Our most recent property was sold via online auction, during a snap lockdown. John still managed to exceed our expectations come auction day. We couldn't recommend John and the team at Jellis Craig Blackburn highly enough. It really is a team effort to sell a property and their expertise is everything that you would wish for in an agent and more.

We made the right decision in selecting Jellis Craig Hawthorn to sell our villa unit. Their presentation from the outset was professional, friendly and comprehensive. Communication was excellent - any questions we had during the sales process were answered promptly and knowledgably and we were kept up to date regularly during the marketing campaign. The end result was that the final auction price considerably exceeded our expectations. We wouldn't hesitate in recommending Jellis Craig to other prospective vendors!

We enlisted Campbell Ward to market our family home during the challenging period of Covid. Throughout the process Campbell provided us with exceptionally professional and honest advice on how to market and manage the campaign. Campbells understanding of the demographic of our suburb, his buyer pool and current markets allowed for the negotiation of a sale, at our optimum price, before going to auction. Without hesitation we would highly recommend Campbell as an expert in his field.

We were absolutely delighted with the service we received from Jellis Craig Blackburn during the marketing and selling of our home..
Daniel and Sam were thoroughly professional and a delight to work with throughout the experience.
We will be recommending Jellis Craig to our friends and acquaintances.

Our overall experience with Jellis Craig has been a positive one. Anthony has been professional, courteous and helpful with any enquires or concerns we have had. It has been a pleasure to deal with him. He has been very prompt with requests and responses to phone calls and in setting up inspection times. Thanks to Anthony we have secured our new home and are ready to start another chapter of our lives.

Impressed with the personal service provided starting with understanding our needs and wants, opening properties after hours when previous hours were not suitable. When we finally placed our offer it was handled promptly and with minimal fuss.
We have since bought and the rental division has done a great job finding a tenant even before settlement.

Thanks Ari Levin on the sale of my Malvern apartment

Wonderful professional service

Great communication and follow up a pleasure to work with

Our experience of dealing with Lily Keating and Nathan Waterson as purchasers was excellent.
We are delighted with our purchase.

Andrew was really helpful throughout the process of us purchasing our first place! He was easy to get in contact with and worked tirelessly to ensure we reached an agreement. Had a great experience

Tom May and the team made the process of buying our dream home at lot stressful than it otherwise would have been.
Their experience and expertise is second to none. We felt confident and supported throughout the process, from the transparency around the bidding process to the closing off the transactions.

Jellis Craig Bentleigh has been absolutely courteous and professional team to work with. They are on top of every process needed for Selling/Buying process. They have excellent follow-up system in place. A strong sales team backed by equally strong admin teams.

Our new home purchase was easy, exciting and a very professional experience through Jellis Craig.

Excellent communication from start to finish and achieved a good result despite being in the middle of a lockdown

Have felt well looked after through the anxious highs and lows of the stressful process of selling.
James and Nick from Jellis Craig Balwyn, have been nothing but professional, curteous and available. I wouldn’t hesitate in trusting them again for their valuable expertise which has opened the door to new adventures!
Would definitely use them again.

The off market sale of our town house in northcote was handled by Rob Freeman for Jellis Craig Northcote. We couldn’t have done it with out Rob’s personal investment in what we as the vendor wanted to achieve and what the buyer was looking for. Rob personalised his service to our needs and went above and beyond what we expected of an agent. He kept us informed all the way through the negotiations and it never felt like anything was an issue or to hard which made selling our house such a easy and smooth process. I would highly recommend Rob Freeman for Jellis Craig Northcote to anybody thinking of selling their house in the near future.