Jeld-Wen Arvostelua 

I bought 6 solid wood doors.
But when I put handles I realazed that doors absolutely not solid wood.
it's a wood frame with the shaving wood inside.
Such rubbish should cost cheaper.

We bought a 4 year old home with Jeld-wen windows and were surprised with the incredibly poor quality. 2 of the windows have very visible diagonal streaks of dirt between the panes, indicating a lack of quality control at the factory, two of the windows had condensation between the panes when we moved in during the summer, and now come winter, we keep finding more windows with condensation between the panes due to broken seals. One set of patio doors can't be closed. We contacted the company to make a warranty claim and were told that for properties sold, the windows' warranty only lasts 2 years past purchase.

The manufacturing of vinyl windows is poor. There is excess flash material on the corners of the upper sash and frame which locks the window in the up position. Signicant force is required to lower the window. The company's customer service is poor and will not acknowledge their manufacturing process needs improvement

They will not escalate my claim to their leadership and my claim falls outside of the scope of their standard operating procedure. We have been back and forth with their teams for 100k+ dollar transaction that is under warranty and it seems that their goal is to wear me down to make me go away without any claims. They have requested some information which I will provide only when I'm given the means to talk to leadership with autonomy to make a operating business decision outside their SOP.

A $1300 patio door and the bottom weatherstripping came out after about a year. That door is not used for about 7 months out of a year. Their customer service said it's only warrantied for 6 months. They said buy a new part and install it yourself. I'm over 70, low income and in poor health. They said just hire someone. Substandard products and substandard customer service. I saved for 2 years to afford that door and it's defective. Shame on them.

I'm 77 years old installed hundreds of windows and without a doubt this companies picture window size 114x 59 with a slider on each end purchased from Home Depot, Kingsport, Tn. is by far the worst quality window I have ever installed. I can promise you it will and was my last.

Wayne Maness, Kingsport, Tn.

I special ordered windows from Menards to he screens are to small and fly and bugs come thru them. The windows are mis- sized don't slide correctly. Not happy with the quality at all. Screens didn't have spline in half of them. Menards told me to buy it and fix them myself. No customer service from them either.

Terrible product quality control. This door manufacturer builds prehung doors that are consistently misfit to their jambs. On three occasions, their door jams have been up to a quarter inch wider at the top or bottom, leaving uneven gaps around the doors.

Equally poor customer service did not offer any assistance in The cost of repairing or replacing the last door, which was an emergency install that would have cost hundreds to remove. Instead, they only offered a product refund.

This is unacceptable quality control and customer service, especially for a major national door manufacturer.

I have purchased 19 Jeld wen Doors and 12 windows through Lowes. My issues / problems with the company and products are below:
1. The Door frame material was weak, hinges began to come out of the frame and sagged inward with the screws supplied. A carpenter tried to use longer screws to improve grip but found no structural purchase. We had to glue in oversize wooden dowels and drill holes in them to reattach the doors.
2. I contacted Jeld Wen and Lowes to purchase touch up paint after the repairs, Jeld wen asked to contact Lowes, I did, they advised using a paint spray can which was too dark. I contacted Jeld Wen again and was told that they would not sell me the paint and to go back to Lowes.
I'm Just caught in a No Help trap between both Jeld Wen and Lowes. Going to go to Sherwin Williams to see if they can do a decent match.

3. The carpenter who did the repairs said he could have made the same size of doors, similar design in solid wood for about 30 % less price.

I will not buy their products again. Made a bad mistake.

I need 7 windows but just purchased 3 to start. I was at work when the contractor installed them. The screens do not have a frame and two were torn.I phoned Jeld Wen to ask if I could get frames made and was told that they no longer make frames and to find a different company to make them for me.

All the equipment was not installed properly, and when I complained to the company they mailed the missing items to be installed and said I have to be the one to do the install even though I paid $5k for the door. Services is horrible, and I would never use this company over this situation with my door.

I purchased a part glazed door from this company via B&Q, when it arrived it was of very poor qaulity with plastic broken from around the glass and not even cut to size with gaps around the glass, I started the returns process which can only be described as shocking!! it took 2weeks for the door to be collected with 3 failed collection days waiting for DX the courier company, I was informed that a refund can't be processed until the door was returned, it as now been 2 weeks and I still have no refund after numerous phone calls to B&Q who tell me that will come from Jeld Wen
it has been escalated 4 times to them with no payment or response
PLEAS AVOID AT ALL COST

It really qualifies for 0 stars. We bought door and had it installed in 2020. I have been trying to obtain a resolution since Nov 2023. I had installed a vinyl patio door that opened in the middle. It is leaking air at top of door. When setting in living room you can feel the air coming in through crack at top. I have called and emailed pictures of door, sent copy of receipt and now am being told that since it was bought at a Building Supply Store and not the big box stores that I have to go through the Building Supply Store and not their customer service dept/warranties dept. I have jumped through every hoop possible. I will never buy this brand again and do not recommend.

This company sent broken windows to us not once but twice and I couldn’t sell or rent out my property. Lost over $7000.00 in rent for 8 weeks delays and the company offers $70.00 for the inconvenience. And they still haven’t finished the project

DO NOT USE THIS COMPANY.

Clunky, poor rail contact and sticking on regular windows, sliding window in kitchen had handle come off during normal use and now can't open window at all, they look nice but apparently not engineered to last more than a few years, sad because now we have to spend thousands to replace our windows

Menards Jeld-Wen Premium windows were the best priced three-pane new construction models we could find in the Chicago area and the worst we've ever had. After special ordering two stock sizes, we had to wait weeks before they came in. One arrived with a bent and ripped full screen. Others had so much glue/caulk oozing out of their seams it took us a full day to clean them up. The double hungs wouldn't lock properly--bottom and top were too spread apart--and after going around and around through repeated phone calls, customer service finally sent us special plastic shims. Then the top sashes wouldn't open...we were told the jostling they'd get during shipping would often jam them. Even when we followed instructions and yanked them free, they never worked smoothly. These are truly the worst windows we have ever bought and we've tried used Andersens, Window World (twice) and Pro-Via.

Installed (11) Jeld-Wen casement windows purchased from Menards in September 2022. Windows arrived with the worst design of insect screens that are held in place by friction only. One in particular would only stay in place for a couple of weeks. Windows were installed in a 3-season room. Someone should have disclosed the screens were not reliable. Went to Menards to order a replacement and was told I would need pay for it. Paid for it and when in came in was the wrong size. Menards agreed should have been covered by warranty and ordered (11) new screens which they stated will be covered by warranty. When arrived at the store, Jeld-Wen pulled and cancelled the order. Will never buy Jeld-Wen in the future.

Our house has very expensive wooden windows supplied by Jeld Win, they have already had to come out and fix these once under warranty and are refusing to do so a 2nd time.

Horrible windows! Don't waste your money! I made the mistake of assuming all vinyl sliders would be about the same. Wrong! I liked vinyl sliders because they're easy to remove in order to get the entire window, screens & tracks clean. But not Geld Wen! They're very difficult to remove along with the screens. Terrible waste of money! I can't afford to replace them. These windows will unfortunately be a source of frustration for years, perhaps decades to come. I tried removing a screen today & the tab came off. Currently resorting to cleaning the screen & window in place as best I can. SMH. Terrible product...amazing they remain in business!

Internal glass insert panel sliding / folding door. Spontaneously shattered behind me while I was watching tv, so nowhere near it. Jeld Wen arent interested. OK its out of warranty, but this is a serious safety issue that must have been an inherent issue. Its one of 4 sections, so no choice by buy another section (>£100) or replace with another manufacturers all 4 sections. Not impressed by Jeld Wen or Screwfix that also arent interested in the issue.