Jeffree Star Arvostelua 

I've ordered from the official Jeffree Star website a handful of times over the past few years, and have never encountered any problems. I've always had amazing experiences with the products I've recieved, nothing else that I've used has ever compared. I live in Canada and I've always recieved my packages at the estimated date. Sorry to see that so many others have not had the same experience :S.

OMG, where shall I begin? To be fair, I actually used to like this company, and his products. But that was back quite a few years ago, right after his MYSPACE days when he first started his company. The products back then were of good quality, the packaging was very pretty and the customer service was good. Fast forward to present day. The products are horrible! The packaging looks like they dug it out of a dumpster, and there is NO customer service! Let's take the drop of the " Cremated " palette during a worldwide pandemic, very poor taste. And only a mortician would have need of so many shades of yuck. This was followed by another disaster called the " Orgy " palette. Again who would buy 30 shades of kucka??? This guy has been smoking too much ganga. Or not enough. You decide.

I love their products! Both cosmetics and accessories. High quality and fair prices. Always kind, helpful and comprehensive customer service

It's good I tried to email them and see how the response is. They never replied at all, initially only an automatic email that showed a generic answer, not even what I asked and even after I replied that email, nothing received after. So if they are too lazy or maybe no staff to even reply customers then forget it. I can't trust them to do things properly. And I see here many people didn't get their orders so I'm glad I checked here.

great quality make up! not a fan of jeffree themselves, but their make up is great! arrived in the netherlands within a month, no extra fees during delivery.

Jeg bestilte en mystreybox, den 18 feb og den ankom den 4 marts.
Der var mange ting i boxen, så jeg har fået mere end jeg regnede med, og jeg kunne bruge alt undtagen en conceler som ikke var min farve, ellers kunne jeg bruge alt. Og der er ikke noget der var gået i stykker eller noget.
Det er først gang jeg har bestil noget fra jeffre star, og blev lidt bekymret da jeg læste andmeldelserene her på truspiolt, og da jeg ikke kunne se noget bevægelse på tracking nr i ti dag blev jeg mere nervøs. Men det skal selvfølige også hele vejen fra usa, og da det først kom til DK fik jeg det med posten dagen efter.

I ordered a myster box and I'm in the UK.

It arrived within 10 days, nothing was broke, nothing was missing, it was a perfect first experience :)

I was spectical about ordering because I didn't know how long it would take or how it would arrive but it was great, deffo be ordering again.

Poorest customer service

My experience is not good I'd immediately contacted the company after placing online order. My orders totalled $303.20 and was charged $91.19 in shipping charges. Then taxed on the entire amount again. I'd requested to cancel all but was provided a lame excuse that it was processed. The customer service lacks customer service. I too will be contacting bank dispute charges and Amazon Pay.

Pretty much the same as everyone else is saying.
The website is definitely trustworthy, and I know I will receive a package at some point, and the products are really good.
BUT I ordered the package over a month and a half ago. It says the package will ship within 2 or 4 days, and it will arrive within two weeks or something around that. They don't write anything, so I've had to write them several times to make sure my package has not been forgotten. Besides it takes more than two working days for them to answer. Now, I understand this is because of covid, but I would have liked at least an email reassuring me that my package actually is on its way...
Also, Ive ordered the package to Norway, because I've stayed here for two months now, but I live in Denmark, and I just hope I get my package, before I go home....

It’s been two months and I haven’t received my order. I understand Covid restrictions, but if that’s the case don’t say that your products will ship in 1-2 business days. I also live in the states so I don’t understand why it would be taking this long. I received my SHEIN order weeks ago and ordered that around the same time. To date every single order that I’ve placed through JSC has either been broken or never arrived.

It’s just baffling that us as consumers spend hundreds of dollars on this expensive brand and get the worst consumer experience imaginable.

Awful customer service
Sends me a broken mirror
When eventually replied said they'd send replacement, asked about taxes/duties as I'm in uk and was told to pay then send them receipt for refund, Um no as the buyer who received a defective item it's the responsibility of the seller to provide replacement at NO EXTRA cost to buyer or provide a refund, Will never buy from here again and strongly advise anyone in uk to instead purchase from Beauty Bay

I placed my order and now has been over 3 weeks and my order has not changed processed or nothing still have not even shipped this web site is FALE AND FRAUD Jeffrey Star web sites are fake do not make any purchases with this guys they steal ur money and don’t send ur items nore will they cancel your items even when that is just sitting not even being processed yet Customer response is TRASH and bad customer service i cannot believe i fell for this bull crap never thought this would happen when u have a big iconic makeup artist behind this but it goes to tell you don’t fall for no one just because their well known SMFH… Waist of time and lots of money Ridiculous.UNACCEPTABLE his websites will be reported and will be investigated ..So sad such a big fan now my toughs are the opposite …

I ordered a hundred dollars worth of products and they have a huge problem on getting back to me with a tracking number and they basically told me to f off and won't help me with my purchase. So in the end I just gave them money and did not receive anything.This is the worst customer service I ever had and I will never buy from this place again. This place is a scam. This is why I go to Sephora.

Horrible customer service. I needed more setting powder and saw if you spent $40 got a free supreme gloss. I went ahead and ordered two setting powders to get the gloss and was excited to try it. The settings powders were the only thing to arrive. Contacted customer service and was told to send a picture of the product in question and a piece of mail with my name on it(strange). As the product in question never arrived I sent a picture with the rest of my order. I was told nothing else could be done as it was scanned in on their end. Okay but it clearly didn’t make it into the box. I’m sure I’m not the only customer caught with this scam tactic to get you to spend more.

I normally can't afford Jeffree Star cosmetics so when I shop for his brand, I always wait till I have some extra money to treat myself. I have yet to have a bad experience, sorry so many others have. I can only speak for myself. The products are BOMB! And the customer service has been good about replying. Delivery was not long either. Unlike another beauty site I ordered from at the same time I placed my order with JSC. But that's a separate review.. I have the Blue Blood and the Blood Sugar palettes, supreme pigmentation, easy to blend. I have a few liquid lips, they stay on all day and do not dry my lips out. Now I have 2 of the lip balms, a supreme gloss, and the illuminating setting powder. I played with everything, of course! The lips balms are so pretty and left my lips feeling really soft. The supreme gloss smells like vanilla cupcakes! Very creamy, too. And the setting powder left my oily skin looking soft and airbrushed. Mind you, I'm 44 yrs old and it looks really pretty. I also got to treat myself to the green faux crocodile backpack I have been wanting since it first came out. Loving it!

I don’t know if Jeffree is losing money and his company is not where it once was . But as a customer I was shipped a busted cremated palette , two cracked pans. I didn’t reach out to customer service because I already have a cremated palette I just wanted a back up cause my other shadows started crumbling as well.

I also placed an order for a hydrating glitz lip balm two weeks ago and had to remind them
To ship it … I think his prices are expensive for the awful shipping . + I can assure they’re losing money because never did jefrree pack collections in other collection boxes meaning the packaging is always to the palette .. or collection. Now it’s whatever he can throw together. I absolutely have no idea why he keeps coming up with new collections if he can’t fulfill what orders he already has. BIG FAIL.

Worst customer service experience ever. I received a broken product and customer service has been terrible.

Worst customer service experience ever. I'm missing product and customer service has been terrible. They have been rude and seem to care less. They seem to care less for the people who spend hundreds of dollars on items. They refuse to admit they could make mistakes. They are too busy being snarky. At this point I'll buy it second hand next time. At least I know I'll get it and I won't have to deal with their entitlement.

I ordered a Halloween Deluxe Mystery Box for $151.57 on October 15th. The merchant shipped the box on October 17th via DHL e-commerce and I thought all was good. Well, on October 20th, my tracking stopped moving and hasn't updated since. All it's shown for the past 13 days is "en route". 5 days ago, I contacted both DHL and Jeffree Star Cosmetics to find out what to do. DHL told me to contact the merchant as they weren't able to do anything. The customer service team wrote back with the following message:

Hey Emmicah,

We apologize for the delay with your courier here. We looked into your tracking and it looks like it's showing movement! Please let us know if you have any other questions or concerns and have a wonderful day! ⭐️

Mind you, my tracking hadn't shown anything beyond "en route" for EIGHT DAYS at the point they wrote back. Now it's almost TWO WEEKS that it hasn't moved, and even though I emailed again, they refuse to reply back. All I wanted was a trace or something done and instead, I get a reply that didn't solve anything. My box was only going from California to Nevada, so there's no way it should take 2+ weeks to get here, even with slow shipping times. I don't want to be forced to file a chargeback but I'm not going to be out $151.57 for empty air. Long story short, avoid this company. There's no reason to treat people who spend hundreds on your products this way and especially since all I wanted was a trace done. If the company can trace my box and figure out where it went so I can get it, I'll update my review. Otherwise, this will stay and I'll also file a complaint with the BBB.

I purchased a Velvet strap lipstick that arrived damaged. It must have cracked near the base because the lipstick was very “wobbly”. I contacted customer service in which I was asked to submit evidence and a photo of the invoice (or a piece of mail with my name on it). I sent a video and the photo as requested but they continued to ask me to submit this information over and over again and then telling me they can’t be sent separately. I sent them in the SAME email! They are dilly dallying around and refusing to address the matter. Worst ever! I have made a lot of purchases from JSC but not anymore of this is how they treat their customers.