jeanvintage.co.uk Arvostelua 7

I wish i ve seen these reviews before ordering. I ordered made-to-order jeans and I carefully the measuring guidance shown on their own social media how to measure, selected my size accordingly, and even contacted them immediately after ordering to adjust the waist measurement from 36" to 35", which they confirmed.

When the jeans arrived, they were visibly far too loose at the waist - to the point where they would need tailoring, completely defeating the purpose of ordering custom/made-to-order jeans in the first place. It was 37”based on the method they advertise.

What followed was an exhausting back-and-forth where they repeatedly shifted the argument around measurement methods instead of addressing the actual issue. Their public measuring guidance shows one method for customers to choose sizing, but once there was a fit problem, they insisted on a completely different internal measurement standard which is not even written anywhere and used that to say the jeans were “correct.”

Even after I provided photos, body measurements, and explained exactly how I arrived at my sizing using their own instructions, the final response was essentially: the jeans match our spec, go pay a tailor £10–15 to fix them yourself.

Let alone the colour didnt match what i ordered and the ‘remakes’ and ‘fixes’ were awful which they never mention. Pockets had holes so they didnt even bother. By far the worst experience

Disappointed the jeans came with a huge Casey Jean label. I got a custom pair of Levi’s and you could see very obvious repairs. Nothing like what they had advertised.

Not worth the money

Really happy with my experience! What lovely people behind the company! The team were so quick and attentive with their emails, and I felt well looked after throughout the process. My vintage jeans are perfect and I absolutely love them. Great customer service and amazing quality.

I purchased a pair of ready-to-wear jeans directly from Jean Vintage via their website. I attempted to return the item within the 14-day legal cooling-off period that applies to online purchases under the Consumer Contracts Regulations 2013. To my surprise, Jean Vintage refused to issue a refund and instead insisted I could only receive store credit — a policy that is not only poor practice, but in clear breach of UK consumer law.

I attempted to resolve this with the brand directly, but they remained dismissive and uncooperative. I then took them to small claims court to recover the funds and of course as per the law I received my full refund.

Don’t let these entitled companies try and break the law and rob your of your hard earned money!

Horrible customer service. I ordered a vintage bag from them and it wasn't as described. I understand that you can't picture every single imperfection a vintage item has, but notable defects should be at least listed in the description.

Sold a bag to them. It was easy and quick. Simply sent a message about the bag and received a quote. Sent the bag to them and received the money shorty after. Would definitely use them again.