Thank you for your review. We take all feedback extremely seriously however we have thoroughly checked our customer records and have absolutely no record of this transaction, this installation, or any contact with you whatsoever. We believe this review may have been left for the wrong company. J&G Maintenance Ltd has never taken payment from you, never booked a battery installation with you, and has never been asked by you for a refund. We are a legitimate, professional business registered in England and Wales under Company No. 15206398, based in Wickford, Essex. If you believe you have been mis-sold to or had money taken without services being delivered, we would strongly encourage you to report this to Trading Standards and Action Fraud at actionfraud.police.uk. We are confident Trustpilot's investigation will confirm this review does not relate to our business.