Dear Abobo,
Thank you for bringing this to our attention. We’re committed to making improvements. We pride ourselves in partnering with leading game providers, ensuring a wide variety of games available for our players. In return, game provider upholds fairness standards and does not allow us to influence the games in any way, besides simply hosting it. All returns are strictly controlled by the game provider and overseen by the governing authority.
We understand how important account control is and support responsible gambling in its entirety. We are committed to always enhancing ways to improve player control over their spending and account. Which is why the team is always ready to assist if you wish to change your account status via live chat or over email. In addition, we have implemented several tools in your profile, which allow you to do necessary changes yourself, improving response time to almost zero!
Best regards,
iWild Team