iWebFusion Arvostelua 

I ordered a dedicated server from iWebFusion after repeatedly confirming its specifications and included services with their live chat representatives. Everything seemed straightforward. Unfortunately, that was where the professionalism ended.

After accepting my payment, the company suddenly launched into a series of fraud-screening questions, including requests for information I had already supplied during registration.

Apparently, checking an order and asking the necessary questions before taking a customer's money is too much to expect.

To make matters worse, my use of a VPN during checkout apparently became a reason to treat me like a suspected criminal. I routinely use VPNs for perfectly legitimate purposes, as millions of people do worldwide. Using a VPN is not a federal crime, and it certainly doesn't justify treating a paying customer as though they have committed one.

Instead of handling a routine verification professionally, the company turned it into an unnecessarily intrusive and unpleasant interrogation. An IP address geolocating to a different city is hardly evidence of criminal activity.

Then came the contradictions.

One representative confirmed DDoS protection in Dallas. Another corrected the location to Los Angeles. After I placed and paid for an order explicitly specifying Los Angeles, technical support informed me that they had no available capacity at that location.

How does a hosting company sell a server at a location where it apparently cannot provision one?

Even more remarkably, I had repeatedly confirmed that the server would include permanent, native IPMI access, independent ISO mounting, and full 24/7 self-service management. When I subsequently asked the technical department to reconfirm these essential features, they simply ignored those questions while discussing other aspects of the service.

Different representatives, different answers, and apparently nobody taking responsibility for ensuring that what was advertised, promised, ordered, and paid for could actually be delivered.

I wasn't asking for special treatment. I was asking the company to provide exactly what it had sold me.

Instead, I received an exhausting introduction to poor internal communication, contradictory information, and a remarkably frustrating onboarding process.

The most astonishing part is that I haven't even received the server yet. The company has already managed to destroy my confidence in its ability to provide reliable long-term service.

A competitive price means very little when obtaining the service requires this much wasted time and aggravation.

If this is how iWebFusion treats a customer before provisioning a server, I have absolutely no desire to discover what happens when and if something actually goes wrong.

One star. An extraordinarily disappointing experience.

UPDATE - October 15, 2026

I subsequently cancelled my order and requested a full refund after losing confidence in the company.

Evan Kamlet of iWebFusion/H4Y Technologies characterized my objections as "maximum combative" and suggested we had mutually concluded we were not a good fit. In fact, the decision to terminate our business relationship was entirely mine.

Instead of an immediate refund, the company initiated a PayPal eCheck, which remains pending. PayPal initially indicated October 20 as the expected clearing date, while the company's screenshot subsequently showed October 19-24.

PayPal told me the pending eCheck could be cancelled and replaced with a standard refund. The company's billing department says no cancellation option is available in its transaction interface. This discrepancy remains unresolved.

The company has also requested additional identifying information through Trustpilot. I supplied my original order number and registered customer details.

As of October 15, I have neither received the server nor recovered my payment.

My rating remains one star.

Customer service that went above and beyond. Human responses, no AI slop, and service that has been rock solid.

I got onto chat with my issue, the agent made a ticket, and the problem was resolved quickly.

Lets put it this way! They did a job that most companies couldn't handle by not having the knowledge or would most likely just bail out. They stayed with us until the job was done. I could write a book about there service and support but a binder wouldn't hold the pages. If you are looking for a company where you don't have to worry, IWebFusion is the place to go.

I am a very busy person and have been really meaning to write something to there full staff and the owner for
the help and patient they gave us. Their support team is as good as it gets. I really do want to finish this off with one word, THANKS! I really do appreciate the job you did for us!

Very quick response, problem solved almost immediately.

very good and professional. Great service, stable and reliable.

Almost never need support, but when I have it's been quick and effective.

I've been around the block with hosting. Hostinger, Dreamhost, HostGator, A2, 1&1, A Small Orange, you name it, and the experience was all over the place. Some of those don't even exist anymore. Lately I'd been self-hosting off my NAS, which was fine until my projects got bigger and I needed something I could actually depend on. Real metal, real uptime.

This has been exactly that. It's quick, it's stable, and the price made me do a double take for what you're getting. I keep expecting a catch and there just isn't one.

Support's been great on top of it. Fast and actually helpful, not the canned runaround I got used to with the bigger names.

Really happy I made the move. Not going anywhere.

Todas mis consultas ye interrogantes fueron resueltos en tiempo y forma. Muchas gracias por el apoyo recibido. Quedo muy satisfecho con el servicio recibido

Great and prompt response time!

Quick response and resolution of my issue

I've been with 4 hosting companies in 30 years.. and finally found the best. They are always there with willing and qualified help, the site always stays up, and the rates are ... ( Please don't let this change..) awesome. Thank you IWEBFUSION - signed.. a customer for life.

I had a great experience working with iWebFusion. Their team provides reliable solutions and demonstrates a strong level of professionalism. The service was smooth from start to finish, and their customer support was responsive and helpful whenever I had questions.

What really stood out to me was how easy their website is to navigate and how clearly they present their services. It made the whole process simple and efficient. They seem committed to providing quality service and making sure customers have a good experience.

Overall, I’m very satisfied and would recommend iWebFusion to anyone looking for dependable service and strong customer support.

Positive things
1) Working WHM/Cpanel (never crashed)
2) Good customer service time response (chat and email)
3) Pricing seems logic and good

Negative things
1) VERY SLOW Servers, based on Intel processors from 2015 ish (hello, it's 2026). They don't mention on the website the specific processors they use. I discovered on CLI that our former VPS was using a dvd-rom...
2) In the beggining days, I mentioned to his customer service we were having very high peaks/loads of the server with few visitors, his response was offering me an "upgrade" because the plan was insufficient, absurd and dissapointing...
3) We needed a temporary backup to make a fast migration between their servers (we had an urgency), nothing available for this.
4) The initial setup of the server took 3 days to be ready, too much time, at least define an ETA once by email...
5) The tech service didn't solve a couple of critical issues related to the databases...
We lost days and nights of hard work until we just gave it up and migrated to another hosting.
It was our experience, I suppose some servers have high quality service, some have average. Regards.

You got our issue fixed so easily! And quickly too. Thank you!

I will always use iwebfusion. Their products are stable and reasonably priced, which is necessary, but their customer service is world class, which is amazing. I have been using them for years, and the few times I’ve needed support, they’re responsive, patient, and solve my problem quickly.

The support team is truly exceptional, offering creative, outside-the-box solutions whenever I hit a technical roadblock. They don't just follow a script; they proactively find alternative fixes to ensure my server meets my custom needs.

The team at internet web fusion has always been phenomenal! Thank you! You're why we stay.