NO CUSTOMER SERVICE. UNCONTACTABLE. DOES NOT HONOUR REFUND POLICY.
BUYER BEWARE.
Avoid this lousy merchant. Wife bought a bracelet on Shopify from Ivory & Sterling (Melbourne) but it was way too small - it might've fit a child, maybe.
Their website boasts a 30 days return policy, but the problem is the return address they provided on the parcel is fake. We posted the item back to the provided address with paperwork included anticipating a refund as per their stated policy, but the parcel came back to us as "Return to Sender - Not At This Address."
The "Contact Us" form on their website is useless. After filling in all the details, the Send button is greyed out - it doesn't do anything.
So, since it's not their real address, you can't actually return it. Google Maps shows the address they provided is a school uniform shop in Bayswater North.
There is no address or phone number on their website & they do not respond to emails - they totally ghost you, so you can't return anything to them. There's no way to contact them.
Just look at the reviews here - they confirm this is their modus operandi. Once they have your money you're dead to them.
We're about to report them to the Shopify platform that hosts this pathetic e-commerce business, and you should too, if you've been burnt by these crooks.
