Islamic Aid Arvostelua 11

Vastaus yritykseltä Islamic Aid

3 päivää sitten

Dear Sabri Seddiki,

Thank you for your feedback. We are sorry to hear about your concern.

We have already confirmed to you in writing that your £325 donation was processed as Qurbani on behalf of Ahmad Seddiki, exactly as intended. The follow-up email you received regarding hospital projects was a general supporter update intended to share some of the wider humanitarian and public healthcare work currently being undertaken by Islamic Aid. It was not an indication that your Qurbani donation had been redirected or used for another purpose.

We fully understand the importance of donors knowing that their contributions are used in accordance with their intentions, and we take this responsibility very seriously. Transparency and donor trust remain extremely important to us.

If you would like, we will be happy to resend the confirmation details relating to your Qurbani donation.

Kind regards,
Mahmood-ul Hassan
Chairman - Islamic Aid

Vastaus yritykseltä Islamic Aid

27. maalisk. 2026

Thanks for your kind words and continued monthly support - it means a great deal to us. All donations on islamicaid.com are processed through fully automated, secure systems with no human involvement. Any erroneous charge would be a technical or network-level error, which we would resolve immediately.

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We're very sorry to hear about your experience and sincerely regret any distress this caused.

Please allow us to clarify that when donations are made through our website, they are processed securely via independent payment gateways such as Stripe or PayPal. These systems are fully automated and there is no human interaction involved during the donation process. The only way a recurring donation can be set up is if the "monthly" option is selected.

That said, we fully understand that mistakes can happen and we should have responded to your concerns more promptly. We deeply apologise if you did not receive a reply when you reached out—that is not the standard of care we aim to uphold. We have also now taken further steps to ensure that donor contact preferences are fully respected and that no one receives unwanted messages.

We’d be grateful if you could email us at support@islamicaid.com with your details so we can review your case fully, ensure everything is resolved to your satisfaction, and take this as an opportunity to improve.

Thank you for your previous support—it truly does help change lives.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We’re very sorry to hear about this distressing experience.

Please be assured that Islamic Aid is a UK-registered charitable organisation that receives over £6 million in annual donations and has been serving communities for over 25 years. We have absolutely no reason or interest to misuse anyone’s card details—let alone go to such lengths to target a cardholder in Australia.

Unfortunately, like many other charities, our donation platform can sometimes be targeted by fraudsters who test stolen cards by attempting small transactions on reputable websites. This is an issue faced widely across the charity sector. We do not benefit from or initiate these actions in any way.

Our policy in such situations is clear: if a cardholder contacts us and informs us that a donation was unauthorised, we issue an immediate refund and report the activity to our payment provider. However, if we are not informed, we have no way of knowing the transaction was fraudulent.

We encourage you to reach out to us at mail@islamicaid.com so we can investigate the transaction and arrange a refund if it hasn’t already been processed through your bank.

Again, we’re truly sorry that this happened and hope your bank has been able to support you fully.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We're sorry to hear you feel this way.

Islamic Aid has been serving communities around the world for over 25 years, with full registration and regulation in the UK. We are committed to transparency, integrity, and earning the trust of every donor.

If there’s been a specific issue or concern, we’d be grateful for the opportunity to look into it and put things right. Please feel free to contact us directly at mail@islamicaid.com.

Your feedback matters, and we’re here to help.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We’re very sorry to hear about your experience and thank you for bringing this to our attention.

Firstly, we take any concerns about donation handling very seriously. We have strict procedures in place when processing cheques, and adding an extra digit would not be possible without a manual amendment visible on the cheque itself. If you believe there was a mistake, please contact us directly so we can fully investigate and issue a refund if appropriate.

Secondly, regarding the text messages—Islamic Aid only sends texts to individuals who have opted in via donations, campaigns, or other interactions. You can opt out at any time by texting STOP to 64067. We understand that some mobile providers charge for this shortcode, and we sincerely apologise if you incurred unexpected charges.

To resolve both issues quickly, please email us at mail@islamicaid.com or call our team on 0300 111 3000 (please note the correct number). We are here to help and want to make things right.

We value your support and trust, and we’re committed to doing better.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

Thank you for raising your concern.

We’d like to clarify that the change in our charity registration number is due to a change in legal structure—not a change in organisation. Islamic Aid was originally registered as a charitable trust, but as the organisation has grown significantly, our professional advisors recommended we transition to a Charitable Incorporated Organisation (CIO).

This transformation was carried out with the full approval of the Charity Commission, and was done to enhance accountability, governance, and legal protection. A CIO structure allows a charity to enter contracts, employ staff, and hold assets in its own name—offering a more modern and robust legal framework for operations and long-term sustainability.

As this is the first year of the new legal entity, financial accounts have not yet appeared on the Charity Commission website. This is standard for all newly registered CIOs and will be updated in line with statutory reporting deadlines.

Please rest assured that Islamic Aid continues to operate under full UK charity regulations, with a commitment to transparency and ethical governance. If you would like more details about this transition or access to our past financial reports, we’d be happy to provide them—just email us at mail@islamicaid.com.

Thank you again for your concern and for holding charities to high standards. We welcome transparency and accountability in everything we do.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We’re truly sorry to hear about your continued frustration and thank you for raising this.

Firstly, we sincerely apologise that you received another SMS after previously requesting to opt out. That should not have happened. Please be assured we take GDPR and all data protection regulations extremely seriously, and our intention is never to cause annoyance or distress.

To ensure donor security and prevent unauthorised access, our team may ask for verification during a call—especially when processing opt-out requests. However, we appreciate this should be done with care and sensitivity, and we regret if it felt excessive in your case.

Our SMS opt-out system is designed to work when replying STOP to 64067, but we recognise that in some cases, especially with certain mobile providers, this may not function as intended. We’re actively reviewing this to ensure a more seamless experience going forward.

To ensure you're fully removed from all communications, please email us at mail@islamicaid.com with your number and a request for permanent opt-out. We will action this immediately and confirm once it’s done.

Once again, we deeply apologise and appreciate your feedback—it helps us improve.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We’re truly sorry to hear about your continued frustration and thank you for raising this.

Firstly, we sincerely apologise that you received another SMS after previously requesting to opt out. That should not have happened. Please be assured we take GDPR and all data protection regulations extremely seriously, and our intention is never to cause annoyance or distress.

To ensure donor security and prevent unauthorised access, our team may ask for verification during a call—especially when processing opt-out requests. However, we appreciate this should be done with care and sensitivity, and we regret if it felt excessive in your case.

Our SMS opt-out system is designed to work when replying STOP to 64067, but we recognise that in some cases, especially with certain mobile providers, this may not function as intended. We’re actively reviewing this to ensure a more seamless experience going forward.

To ensure you're fully removed from all communications, please email us at mail@islamicaid.com with your number and a request for permanent opt-out. We will action this immediately and confirm once it’s done.

Once again, we deeply apologise and appreciate your feedback—it helps us improve.

— Islamic Aid Team

Vastaus yritykseltä Islamic Aid

5. huhtik. 2025

We’re truly sorry to hear about your continued frustration and thank you for raising this.

Firstly, we sincerely apologise that you received another SMS after previously requesting to opt out. That should not have happened. Please be assured we take GDPR and all data protection regulations extremely seriously, and our intention is never to cause annoyance or distress.

To ensure donor security and prevent unauthorised access, our team may ask for verification during a call—especially when processing opt-out requests. However, we appreciate this should be done with care and sensitivity, and we regret if it felt excessive in your case.

Our SMS opt-out system is designed to work when replying STOP to 64067, but we recognise that in some cases, especially with certain mobile providers, this may not function as intended. We’re actively reviewing this to ensure a more seamless experience going forward.

To ensure you're fully removed from all communications, please email us at mail@islamicaid.com with your number and a request for permanent opt-out. We will action this immediately and confirm once it’s done.

Once again, we deeply apologise and appreciate your feedback—it helps us improve.

— Islamic Aid Team