iROCKER Arvostelua 

4 550
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Näytä lisää

Saanut 5/5 tähteä

Phone rep Karli researched where to find replacement pieces (fin and clip with tether security string) for my 2018 inflatable board. A cost-effective solution was found in aftermarket inventory and I'... Näytä lisää

Saanut 1/5 tähteä

My wife and I bought inflatable boards 2 years ago as our wedding presents to ourselves. On the second summer of use one of the boards started leaking from a seam. Their warranty page specifically sta... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I ordered a product from this company via their Amazon store as direct from their website was sold out. When my item arrived with a defective piece I was preparing for a hassle via an Amazon reseller... Näytä lisää

Yrityksen tiedot

  1. Ulkoiluvälineliike

Yrityksen kirjoittama

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

5 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(4 550)

73 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

iLAND Products

I used the new iLAND products last week on my vacation and I must say they are incredible! The magnets for the attachments are super strong and a really smart way to attach different accessories. The new boxes even look and feel great! Make sure you put the included black attachment bar in the iLAND chair BEFORE you blow it up though. Otherwise you will have an impossible time getting it in there.

16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Slow/unresponsive support.

Wrong item was sent. Quite slow and unresponsive in getting the issue resolved.

17. heinäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Will – Thank you for your feedback! A Customer Experience agent will be reaching out to provide further assistance. We appreciate your patience!

Saanut 2/5 tähteä

Unhappy with customers service

I ordered a carbon fiber paddle, unfortunately when it arrived, the two shafts did not align with the locking mechanism. Irockers customer service is not available by phone and only respond by email. Their process takes a 1 to 2 days to respond which is inconvenient to the customer. I feel if you're gonna have a business a customer service representative should be available during working hours, whether that be by email and or by phone.

17. heinäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Brian - thank you for your feedback! We apologize there were some issues with your paddle. Our team is here to help and can be contacted via out contact us form or Monday through Friday from 9am - 5pm EST (excluding holidays) at 866-985-8367. We will have a representative reach out to further assist you!
-Your iROCKER Team

Saanut 5/5 tähteä

Amazing company

Amazing company! The boards were high quality, and the staff was super friendly and helpful. Everything was smooth from start to finish. Caught a beautiful sunset and even saw dolphins! Highly recommend this company for anyone looking to get out on the water.

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Blackfin is the best!

Been using this brand for over 5 years! Each board just keeps getting better! My newest board was the black fin model V and it was faster and such a beautiful design. Highly recommend any irocker boards, but the blackfin is high quality and versatile! Irocker keeps getting better every year!

23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Irocker Sup is a top notch Co.

They offer a wide line of top quality boards. Right now I paddle the Blackfin XL. But I have personally field tested many of the models in Alaska & Mexico and they have held up perfectly!! Great people to deal with and the worldwide irocker family is phenomenol.

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best Paddle Boards IMO

I’m truly grateful for my iROCKER paddle board. It’s given me the freedom to explore lakes, rivers, and hidden spots I’d never reach otherwise and the best part is I get to bring my pup along for every adventure. The board is stable enough for both of us, even when he’s curious and moving around. It’s opened up a whole new way for us to connect with nature. I’ve had some unforgettable moments out on the water thanks to iROCKER, and I’m thankful to have a board that’s reliable, well-made, and built for real adventure. The model I use is the Blackfin XL

17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best iSUP you can buy

Best iSUP you can buy! I have so many of their products at this point and I love every single one. Durable and incredible build quality.

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Simply the best

I have been a loyal supporter of iRocker products for over 5 years. I currently have 3 boards and love each of them. They are reliable, easy to take care of, and very stable. I have recommended them to many friends and family. You will not regret getting one of their products.

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent warrenty and service!!

Had to make a warrenty claim and the process was simple and they sent me a new board. I'm veryimpressed with both the products and the company (shout out to KYRA for being awesome). We have 3 of their boards and will get more as my kids get bigger.

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered two new blackfin model xl… thanks Brittany

I ordered two new blackfin model xl 6.0. board packages with accessories and everything showed up except for one of the travel bags. I called customer service and Brittany was quick to see that it had been missed in procurement and got one sent out to me the same day that I called in!
Super excited to get these boards out on the water with my girl and our dogs this weekend!
Rock on iRocker!

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I recently had an outstanding customer support experience.

I recently had an outstanding experience with the iRocker Support team regarding the warranty on my Stand Up Paddleboard. Kristin and Kyra were incredibly helpful and efficient in processing my request for a replacement. Their prompt responses and willingness to assist made the entire process smooth and hassle-free.

I’ve always loved iRocker’s products, but their exceptional customer support truly sets them apart. It's rare to find such dedicated and friendly service. I highly recommend iRocker not only for their quality paddleboards but also for their top-notch customer care. Thank you, Kristin and Kyra, for making this experience so positive!

4. heinäkuuta 2025
Saanut 3/5 tähteä

My board is awesome/ mid customer service

My board is awesome and I love it. The customer service was mid. I ordered my board late in the night and I realized I didn’t order the one with the bag, I immediately emailed to cancel or switch which one I ordered and they said it was already on the truck. So that sucked.

24. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Leslie - Thanks so much for your review—we’re glad to hear you love your board!

We’re sorry to hear the experience around your order wasn’t ideal. Because our system is designed to ship quickly, we’re currently unable to make changes once an order is placed. We know that can be frustrating, especially when the realization comes shortly after ordering.

At the moment, our original boards do not include a bag, but bags are available for purchase separately if you’d still like to add one.

We appreciate your feedback and will absolutely pass this along to the team as we continue to improve the experience!
-Your iROCKER Team

Saanut 3/5 tähteä

NICE DELIVERY AND PRODUCT

NICE DELIVERY AND PRODUCT. NO SET UP OR WARRANTY INSTRUCTIONS CAME WITH MY PRODUCT. EMAILED CUSTOMER SERVICE AND NEVER HEARD BACK. LAME.

18. kesäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Hi Mike – thank you for your feedback, and I apologize for any confusion.

For all purchases made directly through our website, there's no need to register for warranty—your order is automatically tied to the name and email address used at checkout.

Our team would be happy to assist you with a Quick Start Guide specific to your product, or you can visit this page to access manuals and setup information:
https://irockersup.com/pages/product-manuals-catalogs
-Your iROCKER Team

Saanut 1/5 tähteä

Still waiting for hose to arrive

Why too expensive for shipping when it takes so long. I should of had the hose for the pump last week Friday it’s Monday and I still won’t receive it. I am still loving my board I bought in 2021 it’s fabulous the pump itself is great the hose sucks would think there would be a more flexible hose. I am still not impressed with customer service nit sure if this is just a mom and pop type of company if so then i understand but when there’s so much advertising you would think the service would be better

11. heinäkuuta 2025
iROCKER-logo

Vastaus yritykseltä iROCKER

Thanks for your honest feedback—and for being a loyal customer since 2021! We’re glad you’re still loving your board and pump, though we’re sorry for the delay and frustration with the hose and service.

We try to provide detailed info and be transparent about shipping times: orders typically process in 1–3 business days, with delivery in 3–5 business days depending on the destination. We truly appreciate your patience and your feedback.
-Your iROCKER Team

Saanut 5/5 tähteä

Outstanding Customer Support

I cannot say enough about the customer service at iRocker. I accidentally damaged my SUP before ever getting to use it and the customer service team was kind enough to offer me a replacement of a similar nature to the board I originally bought at no charge. I would recommend them to those looking to buy from an honest company that cares about their customers.

17. heinäkuuta 2025
Oma-aloitteinen arvostelu

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