Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... Näytä lisää
Yritys on vastannut
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Näytä lisää
Yritys on vastannut
Latiya was fantastic, she showed me the different models of heat sticks and helped me find my favourite colour. She let my friend sit and gave her water because she had tension headaches. AbdulAziz th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä IQOS UK
Yrityksen kirjoittama
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0800 432 0000
- iqos.com/gb/en
4,4
Erinomainen
10 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very good experience with the company
Very good experience with the company, also Jason was extremely helpful with my troubleshooting
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Robert.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I had a very nice call with Fadwa.Very…
I had a very nice call with Fadwa.Very appreciate, that she told me more about the new Terea products available and helped me to choose the right ones for me to try.She was very helpful and informative.The conversation with her is example for very good customer service .
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Nina, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
I didn’t receive my birthday discount…
I didn’t receive my birthday discount email. I have contacted the customer service, and Saad fixed my problem in less than 5 minutes.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Ghazal.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent customer service
Excellent customer service, issue resolved quickly, and great support from Ed and Miriam!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Aboudy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
SAAD has been very helpful with my…
SAAD and BILAL have been very helpful with my problem. The experience was great as my issue wat solved in minutes.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Mirela.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Customer service was really nice and…
Customer service was really nice and the delivery was really quick. I’m happy with the company.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Tttas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Awesome customer service - Thanks, Maria
Customer since 2017 - good products and amazing customer service still - Big thank to Maria, who's been of big help when I had an issue with website.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Remi, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Maria.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
They support is amazing and very nice…
They support is amazing and very nice they have a lot of respect and try they best 100% recommend
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Cadell, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina was fantastic at assisting me…
Tina was fantastic at assisting me today with my faulty device thank you very much for your assistance
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Soph.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Solved my issue very nicely
Solved my issue very nicely, quickly and politely. Thank you.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Ileana.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Best wishes
Friendly customer service
I was on phone to a Daisy, she was a delight to talk to. Very friendly customer service and good smoking experience will definitely recommend to others looking for a cigarette alternative
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hello, Arthur.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
He was very nice
He was very nice, he helped me very quickly and responsively, thank you very much
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Rotaru.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Customer service at Iqos is always on…
Customer service at Iqos is always on point , the referral system and their rewards is at the top of any company out there . But shoutout to Oumaima for her fast reply and resolving my query in less than 5 minutes . Cheers guys !
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Marian.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Ed was fantastic
Ed was fantastic. He was polite, friendly and patient whist looking into a question I had concerning an email I received from Iqos today and our call came to a satisfactory conclusion in a timely manner. Thats not to say I was rushed in any way in fact I have always been asked if there I had any further questions or wanted to discuss concerning Iqos.
Over the years I have had contacted on occasion the Iqos helpdesk and I can honestly say I have never been disappointed with the result. Any questions I may have had have always been resolved during the call. Clear instructions for any next steps to be taken either by Iqos or myself and most importantly the next steps plan has always ended successfully without having to contact Iqos for a 2nd time.
I only wish this customer service framework was shared and embraced by other large corporations.
From a customer perspective it is 2nd to none.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Chris, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
we have sorted out a convenient solution for you .
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best! Marion, IQOS Team
Helpful and prompt and effective…
Helpful and prompt and effective communication with ED who was most efficient.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Ashok.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi, Finn.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Iqos are always very efficient and this…
Iqos are always very efficient and this time Jasmine helped me through everything with clear and easy to follow instructions!
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Elisabeth.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great customer service
Great customer service! Very helpful, fast and friendly:)
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
It helps with smoking and value for…
It helps with smoking and value for money
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Agent named Maria helped me with the…
Agent named Maria helped me with the issue that I had with my order. Wonderful service!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Alex.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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