Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... Näytä lisää
Yritys on vastannut
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Näytä lisää
Yritys on vastannut
Latiya was fantastic, she showed me the different models of heat sticks and helped me find my favourite colour. She let my friend sit and gave her water because she had tension headaches. AbdulAziz th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä IQOS UK
Yrityksen kirjoittama
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0800 432 0000
- iqos.com/gb/en
4,4
Erinomainen
10 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
IQOS
Fantastic company, I’ve been using their products for a few weeks now & am super happy with the way it’s going :).
Ordering is easy and the website is set out nicely.
I had a question about my latest order & was connected quickly to customer service to a lovely lady called Inasse who helped me greatly & sorted it out. Thank you Inasse & Team IQOS.
I can definitely recommend this company.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hello, Alex .
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Marion, IQOS Team
Great quick conversation!
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Andrada, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
Marion, IQOS Team
Really nice operator and was very…
Really nice operator and was very helpful in ensuring enjoyable product experience
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, M. Kay.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Recently moved from the US to the UK so…
Recently moved from the US to the UK so I was confused on the rewards system here but Marauno helped me understand
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Tyler, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Redouane was very patient with me…
Redouane was very patient with me making an online order, many thanks.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Mr S J Lunt.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Online Rep Brilliant xx - Missed DPD delivery was not redirected…
Missed DPD delivery was not redirected as requested. iQOS rep Saad was brilliant to resolve issue & action refund immediately as deliver was being sent back to sender
Even got a £10 compensation voucher
Brilliant customer service xx
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Paul, thank you so much for sharing your experience and for all the positive feedback.
It makes us very happy that you have sorted out a convenient solution for you with Saad.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Very connecting customer service…
Very connecting customer service representative. Name was Daisy.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Mohammad , thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I recently spoke with Daisy over the…
I recently spoke with Daisy over the phone, and she was an absolute pleasure to deal with. Her friendly and approachable manner made the whole experience enjoyable and easy. The product itself provided a smooth and satisfying alternative, exactly what I was looking for. I would definitely recommend this to anyone considering a better option than traditional cigarettes.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Sarah.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Vastaus yritykseltä IQOS UK
Hi Oana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Excellent customer service resolved my delivery issue
I placed an order with next-day delivery, but unfortunately, DHL delayed my parcel. Since I was running out of TEREA sticks, I contacted IQOS customer support. The agent Marouane was fantastic, very polite, understanding, and incredibly quick to respond. IQOS took responsibility for the guaranteed delivery time and offered me a £20 voucher as a goodwill gesture for the inconvenience. They also kindly helped me join the IQOS Club. It is really rare to see a company value its customers this much and resolve issues so smoothly.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Aga, thank you so much for sharing your experience and for all the positive feedbacks. It makes us very happy that
you have sorted out a convenient solution for you with Marouane. Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Maria went out of her way to help me as…
Maria went out of her way to help me as I recieved a faulty batch of pods. We were chatting on the live chat and the process went smoothly. She was able to confirm she would send me replacements free of charge which I wasn't expecting. So thank you so much for all your help.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Nick, thank you for the positive feedback! Should you ever need support with your device in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Poor Battery Life of IQOS Devices
I’ve been an IQOS user for nearly 8 years now but I’m becoming very dissatisfied with the quality of the devices. You buy a starter kit including a machine but within a year or so the battery dies. It’s a common problem and still continues.
The online Customer Service are incredibly unhelpful and only interested in the validity of a one year warranty. I’m sorry but it should be at least 2 years to comply with European law?
To summarise I’d be cautious investing in a starter kit and taking this product on.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Anthony, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Maria is great helper!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Sofia, thank you for taking the time in leaving us a feedback. We are very happy to read that you love your IQOS and that you are glad with our customer care team and the support they have provided to you so far. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review! Marion, IQOS Team
Nice and easy
Nice and easy, my question was answered. Maria was very polite and helpful
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The IQOS team are so supportive
The IQOS team are so supportive during your journey . Sakina advised me of offers and the iQOS club so that I can receive future offers . We discussed the product and she was extremely helpful .
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, we want to thank for your kind words and we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Order of new device
A very easy and helpful customer service agent.
A big thank you to Jason, who guided me through the ordering process, and assisted with all my questions. As usual, IQOS really stands out above the others, for quality, service and price.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Michael, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
super friendly efficient service
Daisy gave super friendly efficient service, very supportive and knowledgeable about products , happy customer 😀
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Brian, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Very good customer service
Very good customer service. Had an issue that I created and Tina solved it for me very quickly.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi, Flavia.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
As member I really love the fast e…
As a member I really love the fast e genuine chat with the costume service! Really helpful! Great company
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Aboadje, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina has been very helpful and kind…
Tina has been very helpful and kind trying to deal with my delivery issue
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä IQOS UK
Hi Aurora, thank you so much for sharing your experience and for all the positive feedback.
It makes us very happy that you have sorted out a convenient solution for you with Tina.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.