J'ai commandé une casquette red bull via ce site, j'ai bien reçu le mail de confirmation ainsi que le numéro de colis pour suivre la livraison mais ensuite plus aucunes nouvelles... J'ai donc essay... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Die Lieferung hat einwandfrei geklappt und wurde schlussendlich schneller als angekündigt geliefert. Einzige Unsicherheit war, dass es mich beim Bezahlvorgang rausgehauen hat und ich nicht sicher w... Näytä lisää
First time customer, ordered products with value of over £90. Order date 24th October. Only received part of my order on 12th November. Is this normal? There was no indication on website that the pro... Näytä lisää
Yritys on vastannut
One of the best stores I've shopped at recently with a great attention to client and very nice products. Higly recommended.
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to IPREMA. IPREMA LTD is registered in England. Company Nº 12915938. We are IPREMA, a multi market business established since 2015 associated with many reputable manufacturers selling out of Ebay, Bonanza, Etsy, IPREMA.EU, IPREMA.CO.UK, and amazon shopping platforms. All our products are of the highest quality sourced directly from the manufacturer, and some wholesalers. We strive to support all our customers with quality products with a prompt service and excellent customer satisfaction. Aiming to please our customers local, far and wide; We ship our products from warehouses strategically located in Europe, China and Australia, and USA using the most efficient logistics. Some products in store are hard to get not on the high street, and unavailable on many online stores. You may want to visit some of our sister shops focusing on specific product lines such as Professional Salon Eyelashes https://iprema.co.uk We also offer a wide range of medical skincare treatments such as Acnelyse Cream and other tretinoin creams https://iprema.shop/product-category/tretinoin https://iprema.eu Don't get caught out in the cold without a hat - visit our hats & caps store, and browse our extensive collection of illustrious hats and red bull caps and beanies https://wearmyhat.com Should you have a question or concern, please feel free to contact us at sales@iprema.shop and a member of the team will respond. Thank you for shopping with us. Company Details IPREMA LTD 71-75, Shelton Street, Covent Garden London WC2H 9JQ United Kingdom Email:sales@iprema.shop Company registration number:12915938
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- sales@iprema.shop
- iprema.shop
3,2
Keskitasoinen
22 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Communication a revoir.
J'ai commandé une casquette red bull via ce site, j'ai bien reçu le mail de confirmation ainsi que le numéro de colis pour suivre la livraison mais ensuite plus aucunes nouvelles... J'ai donc essayé de les contacter par mail mais impossible d'avoir une réponse. Bref, au bout de quelques jours, la commande est arrivée.
Je me dis que c'est peut-être à cause de la période de Noël.
Ils ont de bons produits mais ne sont pas fort en communication ni en délai de livraison.
Si vous commandez chez eux, ne soyez pas pressé et n'attendez pas trop de communication.
5. joulukuuta 2023
Oma-aloitteinen arvostelu
Hat sehr gut geklappt
Die Lieferung hat einwandfrei geklappt und wurde schlussendlich schneller als angekündigt geliefert.
Einzige Unsicherheit war, dass es mich beim Bezahlvorgang rausgehauen hat und ich nicht sicher war, ob die Bestellung wirklich aufgegeben wurde.
Danke dem Taem von WEARMYHAT & iprema auf die schnelle Antwort auf meine Nachfrage und den Service. So soll es sein... Liebe Grüsse Thomas
8. syyskuuta 2023
Oma-aloitteinen arvostelu
Iprema -I wait for info about my order
I still wait for a confirmation from Iprema for my order from 15.07. I already wrote 2 emails trough the contact form which is the only available contactwith them but no answer. Is it a fraud/scam company?
15. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä IPREMA LTD
Dear Marina Muslah
IPREMA has no record of an order under your name “Marina Muslah”
To enable us to locate the order you believe you have placed on IPREMA, please could you provide the order number including the full name of the recipient as stated on the shipping address.
Thank you.
We look forward to hearing from you soon.
Sincerely IPREMA
https://iprema.eu
https://iprema.shop
scam
i haven’t received an email confirmation for my order number 73803 and when you try to contact them ,the website shuts down and opens spam pages which are inappropriate. don’t buy from here they are a scam !!!!!
30. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä IPREMA LTD
Dear F Akintunde
Thank you for your review.
You have placed two orders with IPREMA, which were both successfully delivered to you:
Your first order was placed on our IPREMA store on the OnBuy marketplace on 31st Dec 2022, which was dispatched on 3rd January 2023.
Product Ordered: EXPIGMENT Cream 4% 30g
Product link:
https://www.onbuy.com/gb/p/expigmentmeloan-cream-4-melasma-hyperpigmentation-skin-bleaching~p54673526/
Your first order can be tracked directly from the following tracking link:
https://www.royalmail.com/track-your-item#/tracking-results/400666323000982BE30EB
Your second order was placed on our IPREMA website store on 30th April 2023, and was dispatched on 30th April 2023.
Product Ordered: EXPIGMENT Cream 2% 30g
Product link:
https://iprema.eu/product/expigment-cream-2-30g/
Your second order can be tracked directly from the following track link:
https://www.royalmail.com/track-your-item#/tracking-results/4806663230009B8A9E8F4
Unfortunately, you did not receive shipping notification for your second order due to our website server being updated. Our sincere apologies for this inconvenience to you.
Regarding the security of the IPREMA websites, please do not worry, all payments made through the IPREMA websites are safe and secure due to strong encryption integrated into the site. The IPREMA websites are protected and are SSL certified represented by the small padlock displayed in the internet address bar seen at the very top of the page. Furthermore, our websites were updated a few months ago with WP Armour which blocks any spam submissions using honeypot anti-spam technology.
Next time you order, please contact us prior to making your order, and you’ll receive a 15% off coupon that you may use on any product in our IPREMA website stores. However, the coupon is not redeemable on the OnBuy marketplace.
Our sincere thanks and appreciation for your valued custom.
Please don’t hesitate to reach out if you have any question or concerns, and a member of the team will respond.
Wishing you a good day.
Sincerely IPREMA
https://iprema.eu
https://iprema.eu
Fake page
I sent them a long time ago a query related to the basic information that I need to know before ordering because not everything is listed on the page and they have not responded yet.
Probably this site is fake and it is better not to risk buying fake products.
I am so sad because I am trying to order Acnelyse online because it is not available in my country and I do not have any luck.
28. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä IPREMA LTD
Dear Lina
Thanks for reaching out.
Our sincere apologies for not getting back to you earlier, and for not receiving a response to your query. Did you check your spam/junk, it may have got in there. The other reason you may not have received a response is due to our websites being updated a few months ago, which for a short time interrupted customer communications while our server was updating.
Please feel free contact us on our email address sales@iprema.co.uk, and a member of the team will respond to any of your queries within 24 hours.
Acnelyse cream is in stock available in three strengths, and can be purchased from the following link:
https://iprema.eu/product-category/medical-skincare/acnelyse/
UK Shipping:
Free shipping is available for UK orders. Also, priority shipping, next day delivery is also available for UK orders.
Worldwide Shipping:
Worldwide shipping is available, standard or express. We ship to all four corners of the world.
Dispatch:
All orders placed by 13:00 hours are dispatched same day.
Authenticity:
All creams and gels products sold on IPREMA are 100% original authentic brands exported from Turkey. Please don’t worry about this, you’re also protected with money back guarantee.
Please don’t hesitate to contact us, dear Lina, and a member of the team will respond within 24 hours.
Wishing you a good day ahead.
Sincerely IPREMA
https://iprema.eu
https://iprema.shop
First time customer
First time customer, ordered products with value of over £90. Order date 24th October. Only received part of my order on 12th November. Is this normal? There was no indication on website that the products will be sent out separately.
Missing product- Acnelyse Cream 0.1% . Please respond. Still unhappy
9. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä IPREMA LTD
Dear Reena
The Acnelyse cream sold out fast due to the new legislation law now in effect pertaining to all medical creams shipped out of Turkey, which has held up many shipments, which most have been cancelled. Consequently, your Acnelyse order was put on Back-order.
However, another shipment will arrive at UK warehouse by Wednesday 16 November, latest Thursday.
Your Acnelyse order will be shipped out straight away with tracking once the shipment arrives to our warehouse.
I'm sincerely sorry for the inconvenience. Your patience is highly valued.
Wishing you a good day.
Sincerely IPREMA
https://iprema.eu
________________________________________________________
Dear Reena
There has been a logistics issue with shipping the following type of items out of Turkey:
Expigment cream
https://iprema.eu/?post_type=product&s=expigment
Acnelyse cream
https://iprema.eu/?post_type=product&s=acnelyse
Also, issues with other creams, which has caused delays to many customer orders.
We have acquired additional certification documentation required for these particular items to be successfully shipped out of Turkey.
A large shipment arrived to our UK warehouse last Wednesday 9 November, and your order was sent on 10 November 2022 via royal mail tracked 48 post.
You may track your order directly from the following track link:
https://www.royalmail.com/track-your-item#/tracking-results/JH902081911GB
Please note, that the UK royal mail track site was temporarily down when I checked the status of your shipment today. However, this does not affect the progress of the shipment moving through the delivery network. You should receive your order within 3-4 days.
Should you wish to place another order next time, please contact us prior to placing your order, and we'll send you a 25% off coupon to use against any purchase.
Please don't hesitate to contact us, dear Reena, if you have a question or concern, and a member of the team will respond.
I'm sincerely sorry for the inconvenience. Your patience is highly valued.
Wishing you a good day.
Sincerely IPREMA
https://iprema.eu
IPREMA's service.
IPREMA's service is very professional and my package was tracked and received in a short time.
1. syyskuuta 2022
I have not receive my oder I have order…
I have not receive my oder I have order last 28.8.22 where is my stuff
28. elokuuta 2022
Vastaus yritykseltä IPREMA LTD
Dear Gurinder Singh
You should have received your order by now. It was sent by International Post via royal mail.
Would you like us to resend your order via secure tracked shipping? And you should receive in 8 days.
Or do you wish to be refunded instead?
We have also replied to your email.
I am sincerely sorry for the inconvenience.
We wait your reply.
Yours sincerely
IPREMA
sales@iprema.shop
https://iprema.shop/
quick delivery as ordered
12. syyskuuta 2022
Vastaus yritykseltä IPREMA LTD
Dear Hafi Gbadamosi
We're delighted to read your review. Thank you so much!
We hope we have the opportunity to serving you again with more great skin products.
Your IPREMA Team
https://iprema.shop/
Probably one of the best stores I've…
One of the best stores I've shopped at recently with a great attention to client and very nice products. Higly recommended.
1. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä IPREMA LTD
Dear Diego Sánchez García
Thank you for your review.
Your order is currently in transit on its way to your country. You may track it directly from the following track link:
https://global.cainiao.com/detail.htm?mailNoList=0082800082808613117644001&spm=a3708.7860688.0.d01
Track site: https://global.cainiao.com
Track No: 0082800082808613117644001
Please be rest assured, your order will arrive.
We thank you for your kind patience.
We really value as an IPREMA client. Please don't hesitate to contact us if you have a question or concern, and a member of the team will respond.
Your IPREMA Team
https://iprema.shop/
Excellent!
Excellent! Everything arrived just as I ordered it. Shipping to Germany took several weeks, but it was worth it!
26. heinäkuuta 2022
Vastaus yritykseltä IPREMA LTD
Dear Henry
We're delighted to read your review. Thank you so much!
We cannot ship directly from Turkey to Germany due to strict customs in your country specifically for this type of product.
However, we have recently improved delivery time to Germany. We now have a warehouse in United Kingdom stocking Acnelyse cream shipping directly to Germany 7-14 days delivery time, that's including other countries in Europe having same strict customs issue, too.
Please don't hesitate to contact us, dear Henry, if you have a question or concern and a member of the team will respond.
Wishing you a pleasant day.
Your IPREMA Team
https://iprema.shop
Vastaus yritykseltä IPREMA LTD
Thank you for your review, dear Richard.
Our sincere thanks and appreciation for your valued custom.
We are passionate about improving our service to our customers because we actually care about you.
I wish you a good day.
Your IPREMA Team. https://iprema.shop/
Excellent service
1. toukokuuta 2022
Vastaus yritykseltä IPREMA LTD
Thank you, dear Judy, for your Excellent review! We are very grateful.
We hope we have the opportunity to serve you again with great products, and an excellent service.
Yours sincerely
IPREMA
https://iprema.shop
Vastaus yritykseltä IPREMA LTD
Thank you, dear Jamila, for your excellent review regarding Tretin 0.05% Tretinoin Cream. We truly value you as an IPREMA customer, and hope we have the opportunity to serve you again. Yours sincerely IPREMA https://iprema.shop
I've ordered two items of the same…
I've ordered two items of the same product and got only one. After writing to IPREMA they promised to send me again the missing product plus another one. I've waited for one more month and finally got it. Next time I'll know that it takes time to arrive to Israel....
3. huhtikuuta 2022
Vastaus yritykseltä IPREMA LTD
Dear Oshry Shamir
I am sincerely sorry for the inconvenience, this was my error, and we'll ensure that this does not happen again with immediate effect.
We did send you another bottle plus a free gift of an extra bottle.
I checked the tracking information from the track link below, and I see that you received the package on 13 April 2022.
https://www.ordertracker.com/track/SYAE009758625
We truly value you as an IPREMA customer, and hope we have the opportunity to serve you better next time.
Please don't hesitate to contact us if you have a question or concern, and a member of the team will respond.
Yours sincerely
IPREMA
https://iprema.shop
Great service and products that are…
Great service and products that are hard to find anywhere else. Love it.
21. tammikuuta 2022
Vastaus yritykseltä IPREMA LTD
Dear Trisha, we hope you are well and okay. Hey, thank you for your great review. We are very appreciative.
We hope we have the opportunity again to send you great products you'll love.
Wishing all the best, dear Trisha, from the IPREMA team.
Yours sincerely
IPREMA
https://iprema.shop
Fast and easy transaction.
7. joulukuuta 2021
Vastaus yritykseltä IPREMA LTD
Thank you, dear Beth, for your valued feedback. We look forward to serving you again. We wish you well and send you our love. Yours sincerely IPREMA http://iprema.shop
Excellent service
Great communication and excellent service! Exactly what I ordered ❤
Highly recommended!
Will purchase again!
Thank you,guys 🙏
8. marraskuuta 2021
Vastaus yritykseltä IPREMA LTD
What a lovely lady. We're thrilled to read your great feedback. Thank you so much, dear Galina. It helps us a lot.
We look forward to your next purchase and to serving you again.
Wishing you a lovely day.
From the IPREMA team with love.
IPREMA
https://iprema.shop
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