InvisiBra By Lavalia Arvostelua 5

Vastaus yritykseltä InvisiBra By Lavalia

10. helmik. 2026

Thank you so much for the lovely review! We’re thrilled we could turn that "sticky" situation around for you. It’s wonderful to hear that after trying so many options, you’ve finally found the backless support and security you deserve.
​Enjoy your new Invisibra!
​Best regards,
​The InvisiBra Team

Vastaus yritykseltä InvisiBra By Lavalia

Päivitetty 2. helmik. 2026

We take accusations like this extremely seriously, which is why we want to clarify the situation factually and transparently.

Our company does not enrol customers into any subscription or VIP service without explicit consent. Any optional services or add-ons are clearly presented at checkout and require active customer selection. We would never authorise charges without a customer’s approval.

Regarding this case, the PayPal transaction in question was processed as a billing agreement that PayPal classified as authorised. When the customer contacted us, we cooperated fully and the matter was resolved directly. We have no control over how PayPal initially categorises disputes, but we always assist in resolving concerns raised with us.

Separately, this review appears to stem from a prior returns dispute. As clearly stated on our website, lingerie products are hygiene-sensitive and cannot be returned for fit or change of mind. Returns are only eligible for refund if items are in their original, unworn condition.

When this customer’s return was received, the item was not in resellable condition. The protective film had been removed and the bra cups showed visible scratches. We documented the condition with photographs and shared this evidence during the PayPal case review. Based on the evidence provided, PayPal ruled in our favour on the product return dispute.

We understand that disputes can be frustrating, but we strongly refute claims that our company engages in deceptive practices. We have been operating in the UK for over 16 years and remain committed to transparent policies and fair customer service.

Vastaus yritykseltä InvisiBra By Lavalia

Päivitetty 2. helmik. 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that this was your experience — that’s never what we want for our customers.

Our brand has been specialising in adhesive lingerie solutions for over 16 years and has supported more than 100,000 customers worldwide, many of whom return to us again and again. While this track record gives us confidence in our product quality, we fully recognise that adhesive products can be very personal and do not work the same way for everyone.

Adhesion can be affected by a number of factors beyond visible skincare, including natural skin oils, body temperature, and individual skin type. Even when prep instructions are carefully followed, some skin types simply do not respond well to medical-grade adhesives — and we understand how frustrating that can be.

That said, strap breakage or a product fault is absolutely not the standard we aim for. Each item is handmade, and while rare, defects can occur. In those situations, we are always happy to review the issue and offer a replacement or refund where appropriate.

We’ve checked our inbox but haven’t been able to locate your message. It’s possible it didn’t come through, and we’d really appreciate the opportunity to make this right. Please contact us again at with your order number and a photo of the issue so our team can assist you promptly.

Because our products fall under the intimate apparel category, we are unable to accept general returns for hygiene reasons. However, genuine product faults are always handled with care and fairness.

We truly value feedback like yours — it helps us improve both our products and our service. We hope you’ll give us the chance to resolve this for you.

Vastaus yritykseltä InvisiBra By Lavalia

1. helmik. 2026

Thank you very much for bringing this to our attention. This U-plunge backless bra is designed for certain low-cut styles, and we appreciate the opportunity to clarify this. We will update the product details to clearly note that this design includes transparent adhesive strips at the underarm area. For extremely low-back or very open backless outfits, these strips may be visible, and the product may therefore not be the most suitable option.

If you see this message, please feel free to contact us via email—we would be more than happy to send you a replacement product as a small thank-you for your helpful feedback.

Vastaus yritykseltä InvisiBra By Lavalia

2. helmik. 2026

We’re sorry to hear you felt disappointed with your experience and that the situation led to a dispute — that’s never the outcome we hope for.

When your return was received, our team documented that the garment showed signs of wear and a strong odour, which meant it did not meet the resale condition required under our returns policy for occasion wear and dresses. Because these items are worn directly against the skin, we are unable to accept returns that show signs of use, as they cannot be hygienically resold.

We understand you disagree with this assessment, and we respect your right to raise the matter through your payment provider, who reviewed the case independently and reached their own decision.

We always aim to treat customers fairly while also protecting our small business from losses that occur when items are returned in a condition that cannot be resold. For this reason, all returned items are carefully inspected and assessed under the same standards.

We genuinely wish you a better experience with future purchases, wherever you choose to shop.