Confusing billing system and incorrect collection claim
The billing and invoice system is extremely unclear and difficult to verify.
The online portal does not properly distinguish between payments received and payments made, which makes it hard to understand what is actually outstanding. In my case, it mixed different entries in a way that made it impossible to confirm my real balance.
On top of that, I received a collection notice claiming I had missed a payment, even though I had already paid and the timing of the alleged “missed” period was not consistent with the due dates communicated to me.
When I contacted support, I was told the portal is “not live,” which further adds to the confusion, since it is still being used as a reference point for payment claims.
Overall, the experience has been frustrating due to unclear accounting, inconsistent communication, and an incorrect collection claim based on what appears to be a system or administrative error.