Insurancehub Arvostelua 42

I pay for my car insurance by payment link after that guy name touseef msg me that price is high add 100 more he not refund my money not provide contact number once I tell him I go police station he is saying whatever u want do it very bed service

Statement Regarding Health Insurance Experience (Shared for Awareness Only)
This is not a defamation post, but a factual and personal account of my experience purchasing health insurance in the UAE — which I am sharing to help others avoid confusion or financial strain.

I was recently advised by an insurance agent to purchase a Rhodium policy priced at AED 15,000 — despite initially inquiring about a Takaful Emarat Silver plan, which I had identified as unsuitable due to the 12-month waiting period for pre-existing conditions.

I clearly informed the agent, in writing via WhatsApp, that I have pre-existing medical conditions. When I raised this concern, he assured me that the Rhodium policy would cover these, stating:

“Pre-existing cover is only excluded for chronic cases like pregnancy – don’t worry.”

He then requested my signature via WhatsApp and proceeded to issue the policy on my behalf.

What Happened Next:
I later discovered that no pre-existing conditions had been declared in the application.

I immediately requested cancellation of the policy, which was actioned nearly two weeks ago.

As of today, no refund has been received.

The agent who handled my case is no longer responding, and calls to the office go unanswered.

My Position:
I am respectfully requesting that my full payment of AED 15,000 be refunded, not on a pro-rata basis, but in full, due to:

The misrepresentation of coverage

The absence of transparency around pre-existing declarations

The financial difficulty this delay causes in securing new mandatory health insurance

I am prepared to escalate this matter to the Dubai Health Authority (DHA), where I understand I have the right to raise a complaint, and I will be submitting full documentation, including WhatsApp records confirming my disclosure of pre-existing conditions.

Again, this statement is not intended to damage any individual or company’s reputation. It is shared as a documented, good-faith record of a consumer experience that may assist others navigating the UAE health insurance system.

After doing more investigation, it seems that the underwriting team and the admin responsible via Insurehub are Promise insurance promiseinsure.com again no one answering calls although there are people on LinkedIn I have messaged them on LinkedIN and by email still they ignore I will - this need investigation by DHA as this is not acceptable - messing with medical insurance and the potential denial of healthcare is no joke!!

Insurance hub commercial broker SSP LLC is the worst company in UAE, after getting payment they will treat you as animal, they won’t respond you at all, their numbers are not even working you cannot call them, after i paid for my car insurance the lady her name was Javeria she were asking for extra, she said insurance price is increased she keeps lying to me, kindly stay away from this company they are totally scammers, thanks

Took my payment then no car insurance policy has been made. Keep on following up but nothing. Even their email address is bouncing back. Office number uncontacted. Agents numbers are only through whatsapp. Stay away. They are definitely going to run away with your hard earned money.

Copying and pasting, because i faces same that is written below .

Not at all experienced been waiting for my car insurance since 2 days and have already made the payment and still waiting. Been told by the staff few minutes since two days and now she is saying till evening or tomorrow.
I would really recommend not to deal with such amateur people. I have to rely on them cause have made the payment. Will never do it again in life

Horrible insurance ever they just lies take money and no response for call they don’t know how to work l believe they scammers l did health insurance for my wife l paid dibble and they put wrong gender how come it possibly

What i liked best about the company is Frannie Dean !!! Flo at progressive can't hold a candle to Frannie. Frannie is the definition of customer service.

Not at all experienced been waiting for my car insurance since 2 days and have already made the payment and still waiting. Been told by the staff few minutes since two days and now she is saying till evening or tomorrow.
I would really recommend not to deal with such amateur people. I have to rely on them cause have made the payment. Will never do it again in life

Had to cancel our policy with lifesure as we moved so as the policy still had time to run we were intitled to a rebate which we were promised but never arrived .
The woman on the phone was very vague she didn't want our policy number etc , gave her my new e-mail address and she said that she would e-mail me but did she NO. and still no rebate.

بعد الاتفاق والتأكيد من قبل الموظفة على بداية التأمين وعدد مرات الريكفري تم مخالفة الاتفاق واصدار التامين بتاريخ مختلف وعدم كتابة مرات الريكفري في العقد..
After agreeing and confirming by the employee on the start date of the insurance and the number of recovery times to be mentionedin the contract, this agreement was violated and the insurance was issued on a different date and the number of recovery times was not mentioned in contract.

Lianny Soto was very friendly , really helpful, Good communication and fast response.

Lianny makes my life easier.

I had the most amazing exp with Frannie Dean last week.
Mind you she’s not my agent. However she answered the phone and I told her my issue. It wasn’t her job at all.
Frannie was so nice to me , so kind and took my info and called me back immediately.
Frannie was able to answer my questions and get me in touch with my new agent as well.
I have one request from the company HIRE MORE FRANNIE’S.
Thanks for all you did to help me

The agent was exceptional

Curt was extremely helpful. He made the insurance buying process easy!!

Got the job done fast and easy very nice people

My Experience With InsuranceHub Was Highly Successful Because They Was Quick To Acknowledge All Your Needs And Get Me The Best Solution To My Insurance Needs..It’s Never A Question Or Scenario I Couldn’t Ask Of They Couldn’t Answer.Curt Fisher Was Excellent With Being The Type Of Agent That You Want And Need For Your Insurance Needs!!!

A quick response is always very helpful and that is the kind of service they provide. We are very happy with this business.

Crutis was so helpful. He answered all my questions. Id call and if he didnt answer id always get a call back that day. My last agent took days to get back to me. It was a welcome relief to find an Agent who actually works for you!

Curt fisher was by far the best ins. Agent I've ever delt with! Had commercial businesses for well over 25 years and never been this smooth.