Subject: Thank You, Mia! Hi Mia, I wanted to thank you for the excellent and patient guidance you provided regarding my elderly mother’s inbound visitor policy. You took the time to explai... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This is our second time purchasing visitor medical insurance through Insubuy for my mother-in-law. Both times I called to get advice from an agent and they were very helpful. This time Ryan was the on... Näytä lisää
Yritys on vastannut
I have just purchased the policy so cannot speak to service. However, the policy I chose said it covered acute onset of pre-existing conditions, but the policy I received limited that because of my ag... Näytä lisää
Yritys on vastannut
I made double policies purchases today by mistake! And I was so lucky to find Mia super pacient and caring lady to help me through. Mia was super attentive and professional service oriented oper... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Insubuy
Yrityksen kirjoittama
Why travelers have trusted Insubuy since 2000
When your parents are visiting from overseas or you're headed abroad, you need insurance you can actually rely on. That's why we hold ourselves to a higher standard:
- 🔸25+ years in business — the first online travel medical insurance marketplace
- 🔸Licensed to sell insurance in all 50 U.S. states and D.C.
- 🔸Every phone call answered by a licensed, U.S.-based insurance professional
- 🔸BBB A+ rated and accredited; Dun & Bradstreet verified; PCI DSS compliant
- 🔸Assistance in English, Spanish, and Mandarin Chinese
- 🔸Help before, during, and after your purchase — including claims assistance — at no extra cost
About the reviews on this page:
We never offer prizes, gift cards, or incentives for reviews. Every rating here reflects a customer's genuine experience — and we read and respond to them, good or bad.
Compare plans and buy in minutes at insubuy.com, or talk to a licensed agent at +1 (866) INSUBUY.
Compare every plan. Buy in minutes.
Yrityksen kirjoittama
- One marketplace, every kind of international insurance.
- Whatever brings you across borders, Insubuy has a plan for it. As America's original online insurance marketplace, we make it simple to compare and buy the coverage you need: visitors insurance for parents and relatives coming to the USA, travel medical insurance for trips abroad, international student and exchange visitor insurance, Schengen visa insurance with instant visa letters, trip cancellation insurance, and more. Get instant quotes, compare plans from leading insurers side by side, and purchase most policies in just a few minutes. Because premiums are regulated by law, you always get the same price you'd pay buying direct — plus the guidance of licensed, U.S.-based insurance professionals who help you choose wisely and support you long after the sale. Manage everything online through MyAccount, in English, Spanish, or Mandarin Chinese. Trusted by millions of travelers for over 25 years.
Coverage for every journey
Compare top-rated visitors, student, and travel plans — same price as buying direct, with licensed experts to guide you.
Every plan on Insubuy is offered at the same price as buying direct — with licensed, USA-based support before, during, and after your purchase.
Questions? Call (866) INSUBUY / +1 (866) 467-8289 — real people, no phone trees.
Visitors Insurance for the USA
Medical coverage for parents, relatives, and guests visiting the USA — compare plans for every age, trip length, and budget.
Compare Visitors Plans
Student & Exchange Visitor Insurance
F, J, M, and OPT coverage that meets your school's or program's requirements, compared side by side.
Explore Student Plans
Travel Health Insurance
Travel medical coverage for going abroad — from a single trip to a full year. Schengen coverage also available.
Find Travel Coverage
Not Sure Where to Start?
Our cutting-edge AI tools and licensed agents help you compare and choose with confidence — before you buy.
Get Started
Yhteystiedot
P.O. Box 260649, 75026, Plano, Yhdysvallat
- +1 (866) INSUBUY
- info@insubuy.com
- insubuy.com
Get your free quote in minutes
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had a great experience booking over the…
Had a great experience booking over the phone. Jonathan was fantastic.
1. huhtikuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for sharing your experience! We’re happy to hear you had a great time booking over the phone, and we’ll be sure to pass along your kind words to Jonathan—he’ll really appreciate it.
Providing friendly, helpful service and making the booking process easy is exactly what we aim for. If you ever need assistance again or have questions about coverage, we’re always here to help.
Thanks again for choosing us!
Great experience
Great experience! Amazing prices & coverage! Highly recommended!!!
1. huhtikuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for the kind review! We’re thrilled to hear you had a great experience and found our prices and coverage amazing.
That’s exactly what we aim to provide, reliable, affordable coverage that’s easy to trust. We truly appreciate the recommendation, and if you ever need help with a quote or have questions about coverage, we’re always happy to help.
too many steps to purchase
have to go through too many screens to re-purchase same policy for same person.
1. huhtikuuta 2026
Vastaus yritykseltä Insubuy
Thank you for taking the time to share your feedback. We’re sorry to hear that the purchase process felt frustrating, especially when trying to re‑purchase the same policy for the same person. We understand how important a quick, streamlined experience is, particularly when buying travel insurance, and we appreciate you calling out the extra steps and screens you encountered.
Your input is helpful and highlights where the process can feel more complicated than it should be. If you’d like, our team is happy to help walk you through a possible faster way to complete a repeat purchase or assist directly so it’s easier next time.
Please don’t hesitate to reach out, we truly appreciate your feedback and the opportunity to improve.
Vastaus yritykseltä Insubuy
Thank you so much for your kind words!
We really appreciate you sharing your experience. It’s great to hear that you find us always reliable and quick to purchase, that’s exactly what we strive to deliver every time. If you ever need help or have questions down the road, we’re always here and happy to help.
Thanks again for choosing us!
Great insurance
Great insurance! The only thing I would add to their service is the option of that I could get insurance for more than one month and then have the option to pay it monthly
23. maaliskuuta 2026
Vastaus yritykseltä Insubuy
Thank you for the review!
We're so happy you're satisfied with your insurance. Please note, we offer plans with many different coverage availability windows from 5 days to 2 years or more. Many plans are also extendable, meaning you do not have to purchase coverage monthly.
This varies by plan, so please reach out to us if you need assistance extending your coverage!
Surego customer service and claims dept. are incompetent
I first emailed the required documentation for my claim on 2/1/26 but my pictures were "not clear enough". I then faxed my documents on 2/5/26 and emailed 2/5/26 to give them the heads up that I faxed the documents over and asked them to confirm that they received them, no response. I called two weeks later to confirm that my claim was being processed and the lady said she couldn't see the claim in the system and to give it a week and call back. Called back 3/3/26 and my claim was still not being processed. I then reached out to Insubuy to see how they could help facilitate the claim being processed and only after getting a Manager involved Surego decided to respond and tell me that only 1 page of the 16 page fax was received. It took 33 days from when I faxed in the documents in for Surego to tell me that they only received 1 page. To even get the response 33 days later took multiple calls to Insubuy and multiple calls and emails to Surego for them to finally let me know.
I then emailed my documents as a PDF and a day or so after sending on 3/12/26 Surego acknowledged they received my clam and gave me a claim number.
Surego then emailed 3/19/26 requesting outstanding documents? They wanted "Proof of medical expense payments.". Although I already included all receipts that I referenced in the claim I submitted. In my claim submission I even included my unrine, blood and feces testing results from when I was hospitalized. I literally included everything but the kitchen sink in what I sent. I then reached back out to the Insubuy Manger I have been dealing with to help from here again as Surego staff is clearly too incompetent to do the job themself. Surego is the absolute worst and unprofessional "business" (if you could call it that) and I would advise anyone reading this to seek travel insurance elsewhere. Finally, on 2/7/26 I received my reimbursement check which was by the way under $100. Throughout the process it felt like they were trying to wear me down and get me to give up on getting my less than $100 reimbursement.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Insubuy
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this claims experience has been. That’s absolutely not the experience we want our customers to have.
I do want to clarify that Insubuy is an independent insurance marketplace, not the insurance company or claims administrator. While we help customers compare and purchase visitors insurance plans, the claims themselves are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all final decisions. That said, you should never feel unsupported, and we take concerns like this very seriously.
Even though we cannot control the claims process, we can step in to help facilitate communication, look into delays, and guide you on next steps, including the appeals process if it applies to your situation. We’d really like the chance to do that for you.
Please reach out to us at +1 (866) INSUBUY with your policy information so we can look into your case directly and help move things forward.
Thank you again for your feedback. We truly appreciate customers who have trusted us for multiple policies over the years, and we’d like to make this right however we can.
Good
Good, economical, and trusted health insurance service for J1/J2 scholars and beyond.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Insubuy
Thank you so much for the great review! We’re really glad to hear you found our service good, economical, and trustworthy for J1/J2 scholars — that means a lot to us.
If you ever need help reviewing coverage options or have questions about your policy, our team is always happy to assist. You can reach us anytime at +1 (866) INSUBUY.
Thanks again for choosing Insubuy — we appreciate you!
None of the claims were EVER reimbursed…
None of the claims were EVER reimbursed by you. And no hospital/ clinic recognizes your visitors insurance. So its an absolute waste to even buy your insurance
2. maaliskuuta 2026
Vastaus yritykseltä Insubuy
Thank you for taking the time to share your experience. I’m really sorry to hear that none of your claims were reimbursed and that you had trouble with hospitals or clinics recognizing your visitors insurance. I understand how frustrating and disappointing that would be.
I do want to clarify that Insubuy is an independent insurance marketplace — not the insurance company itself. While we help customers compare and purchase visitors insurance plans, all claims are reviewed, processed, and reimbursed directly by the insurance company or plan administrator, and they make all claim decisions.
That said, we never want you to feel unsupported. We’d be more than happy to look into the delay or denial of your claims and help facilitate communication with the insurance company. While we can’t change claim decisions, we can guide you on next steps — including the appeals process if it applies to your situation.
If you’re open to it, please contact us at +1 (866) INSUBUY with your policy details so we can help you directly.
Thank you again for your feedback — it truly helps us improve the experience for our customers.
It was very user friendly.
27. helmikuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for the great feedback! We’re really glad to hear that you found everything user friendly — that’s exactly what we aim for when helping customers navigate their insurance options through Insubuy.
If you ever have questions or need help comparing plans or understanding coverage, feel free to reach out anytime. We’re always here to make the process as smooth as possible.
Thanks again for choosing us!
Very simple and straightforward to…
Very simple and straightforward to choose and purchase plans. Have not had the need to use any insurance yet so I suppose we'll discover the validity of the service only on that occasion, which we hope never arises!
1. maaliskuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for sharing your experience with Insubuy! We're really glad to hear that the process of choosing and purchasing your insurance plan felt simple and straightforward. That’s exactly what we aim for.
If you ever have questions about your coverage or want help reviewing your plan, our team is always here to support you.
Thanks again for choosing Insubuy, and we’re here whenever you need us!
I am very disappointed
I am very disappointed with this experience. I canceled my policy (PATII85917321) before it even started because my trip was canceled due to visa issues. I received an email confirming that the refund request was processed, but until now I have not received the money in my account. 3 months passed since we request refund.
I even contacted my bank, and they confirmed that no refund has been received on my card. They asked me to request official proof of the transaction from the insurance company, but I have not been provided with any real proof.
It is very concerning that such a small refund is delayed without clear communication. This raises serious doubts about how urgent situations like medical emergencies would be handled under this insurance.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Insubuy
We understand how frustrating it can be when you're waiting for a refund. As we relayed to you earlier via email, your insurance administrator, IMG, is still awaiting additional information necessary to process a refund.
Please log into your MyIMG portal (not your Insubuy MyAccount) to view this message and respond accordingly.
If you have any questions, you can reach out to IMG directly at 1-800-628-4664 or customercare@imgglobal.com.
Thank you!
Vastaus yritykseltä Insubuy
Thank you so much for sharing your experience with us! We're really happy to hear you had a great experience and felt the service was excellent. It means a lot to know our team’s patience and dedication really stood out to you.
If you ever need anything in the future or have questions we can help with, we’re always here and ready to assist.
Thanks again for choosing us!
I have used Insubuy before
I have used Insubuy before. Good prices, good service. Mia and Gary are the most recent agents used, they are very personable and know their business.
2. maaliskuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for taking the time to share your experience with Insubuy! We’re thrilled to hear that you’ve used our services before and continue to find our prices and service reliable.
It’s wonderful to know that Mia and Gary made such a positive impression, they truly are personable, knowledgeable, and committed to helping customers find the right coverage. We’ll make sure your kind words are shared with them!
If you ever need assistance again or have questions about your insurance options, we’re always here and happy to help.
Thank you for choosing Insubuy!
Easy to follow.
2. maaliskuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for the feedback! We're glad to hear everything was easy to follow.
Clear, simple guidance is something we really focus on, so it’s great to know it made your experience better.
If you ever have suggestions or need anything else, feel free to reach out, we’re always here to help!
Vastaus yritykseltä Insubuy
Thank you so much for the kind words! We’re really glad to hear you received good service from our team. Providing a smooth, positive experience is always our goal, and feedback like yours truly means a lot to us here at Insubuy.
If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!
Good service
2. maaliskuuta 2026
Vastaus yritykseltä Insubuy
Thank you so much for taking the time to leave a review!
We really appreciate your kind words about our service. Our team works hard to make every experience a positive one, and it’s great to know we’re hitting the mark.
If there’s ever anything more we can do for you, feel free to reach out, we’re always happy to help!
4 mo old claim, no response
Bought the travel health insurance for a trip to Greece last October. Had an accident during the trip and I submitted the Dr and hospital bills. It's now mid-Feb and I haven't heard a word from them since the initial "your claim is being reviewed" in Oct. I've sent messages, but no response. This is very frustrating and disappointing. I would not recommend this company.
31. lokakuuta 2025
Vastaus yritykseltä Insubuy
Thank you for taking the time to share your feedback. I’m really sorry to hear about the delay with your claim. Having an accident during your trip to Greece and then going months without an update is understandably frustrating, and we know how disappointing that kind of experience can be.
I’d like to clarify that Insubuy is an independent insurance marketplace, not the insurance company itself. We help customers compare and purchase travel medical insurance plans, but all claims are reviewed and processed directly by the insurance company or plan administrator, and they are the ones who make all claim decisions.
That said, we’re still here to help. While we can’t change or influence the outcome of a claim, we can absolutely help facilitate communication with the insurance company and guide you through the next steps— including the appeals process, if that applies.
Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can take a closer look and help get you moving in the right direction.
Thank you again for sharing your feedback
Policy didn't cover any emergency…
Policy didn't cover any emergency expenses and I ended up paying ~25k from my pocket.
30. huhtikuuta 2025
Vastaus yritykseltä Insubuy
Thank you for sharing your feedback, and I’m so sorry to hear that your policy didn’t cover the emergency expenses you experienced. Having to pay nearly $25k out of pocket is incredibly stressful, and that’s absolutely not the experience we want our customers to have.
We’d really like to take a closer look at what happened and see how we can better assist you. Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you. Our team is here to help clarify coverage and address any concerns you may have.
Thank you again for bringing this to our attention.
Autumn is kind.
I am an international teacher who knows nothing about insurance plan and had a lot of questions in my head. Ms.Autumn was so patient and helpful. She helped me to chose a plan that meets my needs, guided to my account and made my work so easy. This all happened in less than 20 minutes. Thankyou insubuy for providing us with wonderful supporting staff.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Insubuy
Thank you so much for sharing your experience! We’re thrilled to hear that Autumn was able to make the insurance process clear and stress‑free for you, especially as an international teacher navigating U.S. insurance for the first time. She’s wonderful at breaking things down and guiding customers through their accounts, and it’s great to hear she helped you find the right plan in such a short time.
We truly appreciate your kind words about our support team here at Insubuy. If you ever have more questions or need help down the road, please feel free to reach out. We’re always here to support you!
Thanks again for choosing us, and we wish you a smooth and successful stay in the U.S.
Stay away from Insubuy. Wasted so much money for eventual denial
We have always bought insurance via Insubuy. For probably 10 years, every year since my parents have been visiting. The last time they came, my mom had to use urgent care twice, and I provided all documents to the insurance company and it has been 6 months and they keep denying or postponing. This is a total waste of money, they will deny at the end.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Insubuy
We’re truly sorry to hear about your recent experience and understand how frustrating a prolonged claims process can be — especially after being a long-time customer.
Please note that Insubuy is an independent insurance marketplace and not the insurance company itself. While we help customers compare and purchase plans, all claims are reviewed and processed directly by the insurance company or plan administrator, and claim decisions are made solely by them.
That said, we would be happy to see how we can help with the delay in your claims processing. While we cannot influence claim decisions, we can help facilitate communication with the insurance company and guide you on possible next steps, including the appeals process if applicable.
Please feel free to contact us at +1 (866) INSUBUY with your policy details so we can better assist you.
Thank you for sharing your feedback.
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