Instant Pot Arvostelua 

Replacement basket for air fryer was smaller than original!
My wife originally had a had an Instant Pot multi cooker that she was very pleased with so when they brought out the Air fryer Duo she happily bought one. It has proved very useful but unfortunately the non stick metal basket soon started to deteriorate and lose its coating. She tried to get a replacement but they were out of stock so she requested notification when it was back in stock. A year later she received an e mail with a link to the in stock item so we ordered the replacement. It arrived a couple of days later but it is smaller than the original. This means the stainless steel removable shelf you can insert to separate two different items of cooking will not fit! While the basic cooker seems good the metal basket is poor quality and Instant Pot's service is dreadful!

I cancelled order which they ignored. Made complaint which they ignored. Emailed 3 times which they ignored. It had been recommended as a deal on Martin Lewis website!! Disappointing all round!!!!

08Apr25 I bought a Instant Pot Duo and received it 12Apr25, the product was faulty [would not pressurise] and there is no way to contact Instant Pot other than via website form which they don't reply to.

Bought air fryer in July - relay board caught fire feb - unfixable.
Scott Dahl
2182821804
Minnesota

This appliance is a real help to very busy people. It saves a lot of time - a meat stew can be cooked in under 40 minutes for example. The rice and porridge turn out really well. Very versatile. We really enjoy using it and the recipe book for it.

Horrible customer service… pretty sure they have non competent sales people delivering pointless information to “make” you buy a new product, which will fail again as well.

Bought a milk frontier for two months and it is not heating any more. Sent two emails but no reply and cannot find any phone number for customer service

Order number 326584

Is any one alive in customer services.I have sent two emails but no reply.Order number 0332631.
Avoid this company like the plague.

I reached out to Instant Pot support for help with my air fryer malfunctioning. Two days later, they replied asking for some receipts and photos. I sent them everything, heard nothing, followed up 3 days later, still nothing. No place to leave feedback on their site either.

We purchased an InstantPot from Costco a couple of years ago. It had been stored in the box for a while, as we weren’t sure how to make use of it.

Recently we learned to make a few recipes and got excited about it. We bought a bunch of InstantPot accessories too! We went to prepare our food a couple months ago, though, and the machine wouldn’t work. It beeps and throws a code. It ruined our meal (a pot roast we had no time to cook the long way) and it wasted our food. A real bad night.

It took me a month to actually get in touch with customer service. I wrote to them (email) twice. I used the contact form on their website. From this I got a ticket number, but still no response. I had to use the contact form again and get a second ticket number for anyone to get back to me. A month!

My big question was… hey, what does this code mean and can we fix this? I hate to add a barely used appliance to a landfill. It’s been used less than 10 times. I was really getting into a couple of recipes and was looking forward to using the InstantPot again. Unfortunately, all I received back was a robotic response that addressed none of my questions or concerns. “Kay,” the customer service rep/bot, asked if I had a warranty and I told her I did not have one. I said this from the beginning. It was years ago that we made the purchase.

It is clear that I got a lemon. And from the amount of people complaining of the same issue with the same product, I’m guessing InstantPot knows this too. I take care of my things. The very least they could have done was tell me what was wrong and what the code means. I had to send them photos of the code, the pot, the serial number, etc.

Times are hard, you know, and I don’t have the money to buy another (nor would I want to considering the problems we’ve had with this company and the product) but maybe I could’ve fixed it. They do sell parts.

When I reiterated this to “Kay” and asked for some answers, all I got was the same generic response… almost verbatim! A bad copy/paste job. How rude and crazy-making!

Now I have a fairly new appliance that I have to throw out and a bunch of InstantPot accessories. What a horrible investment. And what a disappointing way to be treated!

It is very disheartening to invest in a company (even the time and energy to communicate with them) only to be handled with such disregard. The only thing that I can do is share this experience with others, so that they don’t go through what I did.

My Instant Pot takes forever to warm up enough before cooking time starts! when I spoke to customer service they said that if I wanted a 4 hour cook time, then to play on the same amount of time to warm up! So that is a 4 hour warm up to a 4 hour cook time. Ridiculous.! My other cookers never took anywhere near that much time to start the cooking time. NEVER Buy Instant Pot brand.

Pas op: volgens het bedrijf Kenners.nl die het merk Instantpot in Nederland verkoopt zijn er discutabele derde partijen op de markt die ook InstantPot leveren. Enkel als er bij Kenners.nl zelf krijg je garantie. Dus ook niet via Bol bestellen!

Ordered air fryer on 9th December. No receipt of payment or confirmation of order until requested. Followed up by email as no telephone availability, told it had been sent by DPD and still not received. I suspect I have been scammed and going to get refund from credit card company. Do not order or use this company at all.

Instant Pot is a fantastic product, but their support is the worst I have ever witnessed. They outsource support to the Philippines, and they are dumber than dumb.
If you need support, throw the unit away and buy another brand.

We purchased our instant pod coffee maker in May. On September 30 it died. I called for a warranty replacement on October 9 I was told it was being processed and I would receive it in 10 to 14 days. October 30, still no coffee maker. I was then told it was being sent out "tomorrow". October 31 I asked for a tracking number. Was told again it was being sent out "tomorrow". November 12 i asked again for a tracking number and was told it would be sent out "in a week or 2". At this point I believe they are scamming m I have all email receipts.

I was gifted a new instant pot. Over £200. A small pin has come loose and fallen in the lid. This company cannot repair or let me buy a new pin. I cannot provide a receipt as this was a gift so they cannot help under warranty which I sort of understand but really they can’t let me buy a small pin. I am left with a useless item. The instant pot was great but the company is awful.

Instant pot customer service is by far the worst I've ever dealt with, it is virtually impossible to order a replacement part, and when you call the reps are RUDE and not helpful at all. I asked if they could email me when the part is back in stock, they are NOT able to provide that feature, I told them I would not purchase any more INSTANT POT products because it's virtually impossible to get replacement parts, every time I try they are out of stock. The first rep actually hung up on me!!! And it wasn't as if I said anything personally insulting. It was strictly a comment about the product's replacement parts! I will NEVER buy from this company again.

I don’t think I can even give 1 star. My instant pot is 2 years old and I am getting error C 6 L and they refused to repair it or give me discount.. they told me to buy new one. Very very horrible customer service. I will not recommend anyone to buy this product.

I bought an Instant Pot second hand which came without a moisture collector in the back. I ordered a replacement for it online but received a wrong model that didn't fit. I got in touch with the customer service which promptly sent out a replacement. This was annoyingly still not the right one but as I could see from the dispatch address, the fault with the a third party fulfillment. After sending another email, I received a full refund and a promise that the agent would be on the lookout for the right model. Within a few days, I received it and it actually matched.

Things can go wrong, but to me it matters that there are responsive people on the other end who actually care about good outcomes so five stars from me.

Product used 5 to 6 times only and stopped working. Company did not gave warranty claim even all required pics and receipt was provided.