Insight Pest Solutions Arvostelua 

We’ve been extremely dissatisfied with Insight Pest Solutions and would not recommend their services.

When their salesperson first came to our home, he said all our neighbours were using them and promised a “full house treatment,” “cancel anytime,” and a “money-back guarantee, no strings attached.” Unfortunately, none of those claims turned out to be true.

From day one, the service we received was nothing like what was sold to us. Each visit consisted of a quick perimeter spray (something I could easily purchase myself for a fraction of the cost) and a few rodent traps that didn’t even work. Despite multiple treatments, we continued to find mice in and out of our home and saw no reduction in ants outside. We actually also saw a significant increase in wasp activity, something that wasn't prevalent before.

To make things worse, the few responses I did receive were generic, copy-paste replies that didn’t actually address my concerns. Despite following up multiple times, I was ultimately ignored. When I finally decided to cancel due to the poor results, I was suddenly told about a $250+tax cancellation fee, something the salesperson never mentioned. They also offered to send technicians for additional “follow-up” treatments, but those visits made no difference and the issues persisted.

I also had to pay hundreds of dollars out of pocket to another pest company to deal with wasp nests that Insight’s treatments were supposed to prevent. There were several large wasp nests around the entire perimeter of the house, so clearly their products/services are completely useless. When I contacted Insight about it, they weren’t able to send anyone out for several days, even though we were on their plan and their products were supposed to prevent this issue in the first place. That company even explained how Insight operates, confirming my suspicions that their “comprehensive service” pitch was misleading.

And finally, they’ve made cancellation unnecessarily difficult, continuing to schedule service appointments without confirmation, sending technicians unannounced, and generally bothering us to keep the plan active.

Their technicians are careless and lazy, their products don’t work, and their customer service is completely unresponsive. The whole experience has been frustrating, disappointing, and feels like a scam.

Save yourself the headache and avoid Insight Pest Solutions.

The service itself is good, but when I went to cancel it I was told I would be charged a fee as I signed up for a year. That was not told to me, in fact, when I signed up I was told I could cancel anytime, with no obligation. Regardless of any contract signed, your company needs to be more transparent and honest. I won’t recommend.

The sales rep that sold us the service, said if we were not satisfied, we would get a full refund. Also told us no cancellation fees. We even have a text conversation saying we could get a refund if we weren’t satisfied. I thought what’s there to lose. Turns out your money. It did not work. Couldn’t even stay outside for a fire there was so many mosquitoes.When I called to cancel and ask for a refund,they refused.got transferred to a supervisor and left a message but never got a call back. I called a week later and the customer service rep saidthat the refund of my services had been approved and should expect a refund in the next week. No refund, so I called back and was told it hasn’t been passed off to a manager yet and one will call me. I called today and They said they called and left a message but there is no record on my phone. They also conveniently have no notes on my convo from Sept 2nd which said I would be refunded. I would have gave a 0 star. Be weary of their salesman over promising and lying

Jason came out and sprayed for ants. So pleasant and reassuring! Thank you so much! Our experience so far has been great from Anne at the call centre to the technicians coming to our home.

Moataz a été très professionnel. Merci!

Maria mérite un 5 étoiles pour son service fait à ma résidence aujourd’hui!!
Elle était polie, courtoise et compréhensive.

Cependant, la compagnie, elle ne mérite pas d’ÉTOILE !!!

Ça ne fonctionne pas, un rêve m’a été vendu, mais j’ai encore plusieurs amis indésirables. Il serait intéressant de bien former vos vendeurs pour éviter de promettre des choses qui sont impossibles!!

Trevor has provided excellent service, very thorough. I’m requesting him for future applications on my property.

Excellent service! Jason Gabriel came to complete our second application. Once again, he provided friendly, professional, and efficient service. Taking the time to answer my questions and making sure that I was completely satisfied.
I recommend Insight Pest Solutions.

I’ve had the good fortune to have Trevor service my property a couple times and we’ve built a rapport. He makes sure I completely understand what types of pests are present and the correct solutions to alleviate any concerns. I very much appreciate his advice and willingness to share information. I’m hoping he can continue to be the tech servicing my account.

First off if there was a negative star rating I would have selected it! I will make this short, I've been scammed before but this is the latest, BS SCAMMING WANNA BE COMPANY!! the fake tech showed up, in clothing that was 2 sizes to small for starters, red flag or fag whichever, he sprayed a little bit of spray, like a tiny tiny bit, and for literally 1 minute, I was watching ,then I asked him what he was spraying ,and he looked at me like a deer in the headlights, he had no answer what so ever,another flag,then he asked how far my property went so I showed him, he did absolutely zero down there, and up at the top of the property there is a little ant issue, once again I watched him do NOTHING!!! he just stepped on them, he assured me they would be gone in a day or two, well two months later they are flourishing more then ever, and honestly whatever was in that sprayer, was water,just tap water ,and the kicker is his brother showed up at my place, and asked for WATER, i could go on and on they are not worth anymore of my time, DONT USE THEM!!! THE REVIEWS DONT LIE ,AND ANY GOOD ONES ARE PART OF THE SCAM, LOOK AT THE PICTURES IF THERE IS ONE , FAKE AND LOOK AT THE DATES THEY WERE POSTED ALOT ON THE SAME DAY! Is all a fraud ,they should get jammed up for this. To all the good people in the world peace.

Trevor was great! Prompt, clear, and was friendly!

Horrible experience... we still received spiders etc in our house and they overcharge and ask for money then charge interest and hound you for payment. Don't throw your money away and get a headache dealing with a company that does not even deliver.

Trevor did a great job spraying our house and outdoor area for spiders and bugs.
Thanks for the service

Trevor came by and provided excellent service. Did a great and efficient job. Overall nice guy, I want him on the next runs. Thank you for the service!

Setton was awesome. He thoroughly explained the situation and mapped out a solution that made sense. Setton was always on time, the call center was constantly on top of my appointment, and everyone was very friendly. Thank you again to Insight Pest Management and Setton!

Thank u so much for the hardworking.. Jason did a very good Job.. he explained to me clearly I asked many questions Jason was patient and professional.

Sérieusement si vous avez mis 5 étoiles vous êtes juste des amis ou de la famille de cette compagnie, car sérieux c’est complètement de l’arnaque votre produit est complètement inefficace et service après encore pire.

Trevor was our technician.
Very thorough! We are happy with the treatment

No zero star option? I had to deal with Insight Bin Solutions this summer. Salesman is pushy, i signed up and they were late for one service and totally forgot to do the next service. They argue that i still need to pay even though they did not provide service because "it is in the contract you signed" and i cannot cancel without paying for future services....which i doubt would ever happen! Emails and phone calls from a different operator every time. This branch of Insight is a total SCAM to beware!