beware 'ghost' buses. checked timetables week/days before travel istanbul to burgas and several buses available from 8-10am on Nisikli timetable. arrived Istanbul Esenler at 09:30 for 10am bus... didn... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Avevo problemi a finalizzare una prenotazione e ho contattato telefonicamente la sede Infobus di Praga. La signora o ragazza che mi ha risposto si è dimostrata oltre che molto gentile, professionale... Näytä lisää
Yritys on vastannut
Minibus tooo old, soo hot no AC at all, no window's open, 28° Celsius, The chairs are extremely dirty and plus everyone sweating smells bad and you get completely disgusted of yourself, i can't... Näytä lisää
Yritys on vastannut
Horrible shady business, lies about hidden clauses on their tickets so they can extract money from customers. Paid for a ticket snd driver still denied me boarding, then their support agents lie about... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
INFOBUS is an online service for finding and purchasing tickets. The project has been operating successfully since 2002 and aims to make the process of buying tickets more accessible and convenient. INFOBUS is a link between the passenger and the carrier company, which facilitates the prompt resolution of situations.
Yhteystiedot
6 Liubinska Street, Lviv, Lviv Oblast, Ukraine, Lviv, Ukraina
- +420 790 889 535, 0800603214
- info@infobus.eu
- infobus.eu
2,3
Välttävä
123 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
beware 'ghost' buses
beware 'ghost' buses. checked timetables week/days before travel istanbul to burgas and several buses available from 8-10am on Nisikli timetable. arrived Istanbul Esenler at 09:30 for 10am bus... didn't exist on the day after checking the night before! next bus, 14:30. also, 4.5 hour journey to burgas is not realistic- pure driving time (at a push) with a border crossing that can take hours
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good afternoon.
We would like to look into your situation in more detail. Please provide your ticket or booking number so that we can check the information regarding your trip and provide you with a response.
The issue has been solved
Update!
After the below review was published, the company's managers quickly resolved the issue and refunded the ticket. Thank you!
I bought a ticket 20.04.2026, paying for it in full with a Mastercard. My ticket 3347517632 was cancelled by manager, status in system is misleading, refund is refused due to 'voucher was deactivated/used'. Numerous requests to support and via email have given no results. This looks a lot like a scam.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Hello!
Thank you for reaching out.
We would like to emphasize that INFOBUS is a reliable service, and we take such situations very seriously. Your case regarding Your ticket is already being handled by our support team.
Currently, we are in active communication with the carrier to clarify the reasons for the ticket cancellation and the status of the voucher mentioned. Investigation of such cases sometimes requires additional time for a response from the transport company's side.
As soon as we receive an official confirmation and all necessary details from the carrier, we will immediately contact you via email with a final solution.
Thank you for your patience while we resolve this matter.
Update: We are pleased to inform you that the investigation into your case is complete.
The refund for your ticket was successfully processed today, 28.04.2026, and sent back to the card used for the payment. Please note that the time it takes for the funds to appear in your account depends on your bank's internal processing.
We have also sent a confirmation email with all the details to your inbox.
Thank you for your patience and for choosing INFOBUS.
Disponibilità, cortesia ed efficienza
Avevo problemi a finalizzare una prenotazione e ho contattato telefonicamente la sede Infobus di Praga.
La signora o ragazza che mi ha risposto si è dimostrata oltre che molto gentile, professionale ed efficiente e ha risolto il problema velocemente permettendomi l'acquisto anche del posto che avevo scelto sul bus trasmettendomi un link via SMS. Il colloquio si è svolto in inglese e si è espressa in modo pienamente comprensibile. Le lodi vanno in primo luogo a lei e in secondo luogo all'organizzazione che ha predisposto le soluzioni per questo tipo di problemi . Complimenti!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Grazie di cuore per il Suo feedback positivo! Siamo davvero felici di sapere che ha ricevuto un'assistenza professionale ed efficiente. Il nostro obiettivo è rendere il processo di prenotazione il più semplice possibile, e siamo lieti che la soluzione proposta abbia risolto il Suo problema velocemente. Trasmetteremo sicuramente i Suoi complimenti alla collega che L'ha assistita.
Grazie per aver scelto Infobus, Le auguriamo un buon viaggio!
Dreadful
Driver repeatedly not paying attention to red lights
No water, no cleansing napkins, absolutely disgusting toilet
After politely asking about this very necessary hygiene issue I heard : "shut up and sit down, otherwise I'll throw you out of the bus"
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Hello!
We are extremely sorry for the distress you experienced during your journey. Safety on the road and respectful communication are mandatory for all carriers in our system.
Please send us your order number. We will immediately contact the carrier's management to investigate the driver’s conduct and the condition of the vehicle.
Atrocious
Driver repeatedly not paying attention to red lights
No water, no cleansing napkins, absolutely disgusting toilet
After politely asking about this very necessary hygiene issue I heard : "shut up and sit down, otherwise I'll throw you out of the bus"
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Hello!
We are deeply concerned by your feedback. Safety and professional conduct are our top priorities, and the behavior you described is completely unacceptable.
Please provide your ticket or order number. This will allow us to identify the carrier and take immediate action regarding the driver’s actions and the bus conditions.
We want to investigate this incident thoroughly.
God I do not know where to begin
God I do not know where to begin. Not too brag but I have pretty much travelled all over the world at this point. And this company by FAR is without question the worst company I’ve ever booked with in my life. The customer service is shocking, everyone I’ve been in communication with that works there is horrible and has zero communication skills. Let’s start with the first time I booked with them. They only told me where to get the bus from 20 minutes before the bus was meant to leave the station in Kyiv and it wasn’t at the man bus station it was a 40 minute drive outside of Kyiv. I’ve still yet to get a refund for that. I was leaving Ukraine today and my options were limited so I was like god I’ll have to give the another go and I am annoyed at myself that I gave them a second chance. When I got to the station I asked two clerks and they said they didn’t know. I asked every bus that pulled in and they said they didn’t know. When I contacted infobus I made contact with a repugnant woman called Hanna (that’s Hanna with no h at the end) and she was 0 help. She didn’t offer a refund, she said it was my fault for not phoning them up and asking which platform it’s at… never in my entire life have I ever had to do that. From South Sudan to South Korea, Mongolia to Mozambique… I’ve never had to contact a carrier and had to ask them what platform my bus comes to. I just go to where the bus is meant to leave from and I ask around and find out.
This is a company filled with treachery and scum. Steer clear by all means. I wish I did.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Hello,
We are concerned to hear about your experience and the frustration it has caused. At INFOBUS, we strive to provide high-quality service, and it is clear we did not meet your expectations this time.
We would like to look into your case. Please provide your order or ticket number so we can investigate the communication history and take the necessary steps to resolve this.
We appreciate your feedback and hope to clarify this situation for you.
Smoking while driving the bus!
Absolutely terrible. Both going to Dresden and coming back to Prague was the SAME! Bus extremely delayed (1 hour), staff extremely unfriendly but the worst part is that the drivers SMOKED INSIDE THE BUS WHILE DRIVING! Unacceptable!
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Dear Ligia,
Thank you for sharing your travelling experience.
We fully understand and share your frustration concerning both the state of the vehicle and the manner of driving.
To investigate this matter further and provide appropriate support, could you please send us your ticket or order number purchased on the INFOBUS website?
In such cases, we recommend contacting our 24/7 support team right away — we are always available to assist in urgent situations and help find a timely solution.
We hope to hear from you soon so we can follow up with the carrier accordingly.
Lack of support capabilities when you have troubles
UPDATE - Problem Eventually Resolved, But Major Issues Remain
After posting my original review, INFOBUS contacted me and arranged a refund. I appreciate that they ultimately resolved the issue.
However, serious problems remain:
Their carrier “Hyreniq Tour” has numerous similar complaints spanning a long period. And now are lying about “immediately changing the vehicle”. Nope, I was there for an hour, carrier was reading my messages and ignored them purposefully. It’s concerning that INFOBUS continues partnering with such unreliable carriers.
The real problem: Inaccessible support when you need it most. You cannot contact INFOBUS support without making an international call. When traveling with only a virtual SIM (no phone number), I was forced to use their malfunctioning AI bot that just threw errors.
Bottom line: They fixed my issue after a public review, but when the problem occurred, I was completely on my own. If you don’t have a way to make international calls while traveling, you’ll have no support options.
For your information and history - here is my original review.
WARNING: AVOID INFOBUS - Complete Scam
Bought tickets from Yerevan to Tbilisi. Driver never showed up and ignored all calls. When I tried to get a refund, the ONLY contact method was a malfunctioning AI chatbot that just throws errors. No human support whatsoever.
This “company” works with unreliable drivers who don’t answer calls or messages. Zero accountability. DO NOT USE THIS RESELLER.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good day.
Thank you for your feedback.
We understand your frustration regarding the travel situation and the lack of communication with the driver. We can assure that our Support Service operates 24/7.
A contact number for our support service is always available on the INFOBUS website and is included in the ticket purchased through us. You can use this number to contact us regarding any issues, including situations where the driver did not show up. You are guaranteed to receive a response through these channels.
The ticket also contains the contact number of the carrier for direct communication.
If you choose to use our chat support, there is always an option to select "Connect to an Operator". By choosing this option, you will be able to communicate with a live person, not just a chatbot.
To enable us to thoroughly investigate the information regarding the Yerevan-Tbilisi route you mentioned, look into the situation with the driver, and check the refund process, we require your order or ticket number.
Please provide this information, and we will immediately initiate an internal investigation and assist you in resolving this matter.
Edit: Following up on our conversation, we would like to inform you that we have found your order in our system.
We have already contacted the carrier and received the following information.
The bus assigned to your trip broke down at one of the previous stops due to an engine malfunction.
The carrier immediately arranged a replacement vehicle.
The replacement bus arrived at the boarding point in Yerevan with a delay. Unfortunately, by the time it arrived, the passenger was no longer at the boarding point.
In this situation, the carrier confirmed and agreed to a full refund for your ticket. Indeed, our company also did not receive any information about the situation with the trip in advance.
Since the ticket was purchased through the Omio Travel website, the refund process is being handled by Omio Travel.
We have already provided Omio Travel with all the information regarding the need for a full refund.
To receive your refund, you will need to contact Omio Travel's service, where you made your purchase.
We sincerely apologize for the inconvenience and wish you only positive impressions from your future trips.
The Worst Experience in My life
Minibus tooo old, soo hot no AC at all, no window's open, 28° Celsius,
The chairs are extremely dirty and plus everyone sweating smells bad and you get completely disgusted of yourself, i can't believe that's exist in Europe, i travel all over the world, even 3rd world countries has way better minibuses.
If I can give 0 i will with no hesitation.
We've got treated like sheep Transportation not human, driver making dangerous breaks due to his fast reckless driving.
I'm in the minibus right now and i can not wait to arrive my destination. My fellow Americans and Moroccans and all tourist .... stay away from this company, flixbus way better
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Hello, Anouar!
Thank you very much for your detailed review. We fully share your indignation regarding the condition of the vehicle and the driving style.
We are particularly sorry to hear this, as we recently helped you change your travel time and wanted your experience to be positive from start to finish.
We have immediately forwarded your feedback to the transport company. Such situations are unacceptable, and we are doing everything possible to ensure that our partners provide quality services worthy of our customers.
Once again, we apologize for the inconvenience. We appreciate you sharing your experience, as it helps us improve the quality of our services.
Horrible shady business, worst bus
Horrible shady business, lies about hidden clauses on their tickets so they can extract money from customers. Paid for a ticket snd driver still denied me boarding, then their support agents lie about things being rules when they don’t exist, sad
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Thank you for your feedback. We understand your frustration and are already reviewing this situation.
You’ve contacted our support team, and we’ve submitted a request to the carrier to clarify the boarding conditions. According to the information on our website, a printed ticket is required for this trip, but we acknowledge your concern that this instruction was not shown directly on the ticket itself.
As soon as we receive a response from the carrier, we’ll get back to you with an update. We appreciate your patience and will do our best to resolve the issue fairly.
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER. I had to take a bus from Vienna to Italy at 8 am. I was also feeling sick so my situation was not ideal but I had to come back to Italy asap so I got up and went to the bus station. It was quite surprising when I could not see my bus on the display. After waiting more than an hour and receiving no responses to my phone calls, I had to buy a different train ticket. I have been texting Customer Service all day: at first they did not even bother to speak in English but kept responding in Ukrainian, then they decided to refund my bus ticket but I got no compensation for the significant amount of money I had to pay for the alternative ticked due to their lack of professionalism and help. I was offered no alternative route, they seemed to think that simply refunding the ticket was enough and were not even nice when talking to me. Please share your experiences so we can make sure no one else has to go through what I and many others have experienced with this company
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Thank you for your detailed feedback.
We understand how stressful and disappointing this situation must have been, especially as you were unwell and urgently needed to return to Italy.
Unfortunately, the carrier did not inform us in time about the cancellation of the trip — we received the official notification only the following day. As soon as we became aware, we immediately informed the ticket agent (Omio Travel) and requested a refund.
Since the tickets were purchased via Omio, the refund can only be processed through their system. We advised contacting them directly to receive your money back. We understand this is not ideal and truly regret that we could not warn you in advance or offer a suitable alternative in time.
We are currently reviewing this case with the carrier and working to improve communication so passengers are informed promptly. Thank you again for bringing this to our attention.
Просто вау
Просто вау! Швидко вдалося замовити квиток, доїхала з комфортом я залишилася дуже задоволена!! Надалі їхатиму тільки з цим перевізником!
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Щиро дякуємо за такий теплий та натхненний відгук! Нам надзвичайно приємно знати, що наш додаток став для вас зручним помічником у подорожах 😊
Гарна поїздка це результат злагодженої роботи наших партнерів-перевізників та сервісу продажу квитків INFOBUS.
Нехай усі ваші подорожі будуть такими ж приємними та комфортними. Залишаємось на зв'язку.
DANGEROUS DRIVER & HORRIBLE experience…
DANGEROUS DRIVER & HORRIBLE experience by minivan (they advertize as minibus) from Tbilisi to Yerevan. I feared for my life for 6 hours. Infobus uses a company called Cheap Transportation. The driver was speeding like crazy and holding the phone all the way talking while doing very dangerous curves. The driver was stopped by the police in Armenia but he kept doing the same thing. HORRIBLE!!!! The driver did not care when I complained. I have videos and photos to prove!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good day.
Thank you for your feedback. We understand your frustration, as travel should be safe and comfortable. This is what our customers expect, and this is what we demand from our carrier partners.
In order for us to thoroughly investigate the situation and forward the information to the carrier for an internal investigation, please provide your order or ticket number from the INFOBUS page.
We do everything possible to ensure that travel is safe, and your information will help us do so.
Terrible experience with Infobus and…
Terrible experience with Infobus and Pavluks Trans!
I bought a ticket from Kremenchuk to Warsaw Chopin Airport with one transfer. But it turned into two transfers — the bus was an hour late in Lviv, and I missed my connection. Then we were put in a private car, but the driver had no valid documents and we were stuck at the border for over 1.5 hours. They put me on a different bus that didn’t go to the airport. I missed both my flights and had to pay for new tickets and a taxi myself. Completely irresponsible service. Never again!
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good day.
We’re very sorry to hear about your experience. This is certainly not the level of service we want for our customers.
INFOBUS an online ticketing platform, take all feedback seriously and we work closely with our partner carriers to ensure passenger safety and reliability.
To investigate this matter further and provide appropriate support, could you please send us your ticket or order number purchased on the INFOBUS website?
In such cases, we recommend contacting our 24/7 support team right away — they are always available to assist in urgent situations and help find a timely solution.
We hope to hear from you soon so we can better understand what happened and follow up with the carrier accordingly.
Every time … no matter where we are…
Every time … no matter where we are travelling IT IS NO POSSIBLE TO GO TO TOILET!!!! FOR 5 hours we should wait. I will send my complaint to taxation department. I AM SURE THAT IS ANY RULES ABOUT PASSENGERS TRANSACTION AND BEFORE THE CUSTOM THE DRIVER SHOULD MAKE A POSSIBILITY FOR PASSENGERS TO GO TO TOILET.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good day.
As you correctly noted, the availability of a toilet on the bus is a rather relevant issue for all passengers.
For starters, it is necessary to understand why there is a toilet on the bus, but it is closed.
According to most of our carrier partners, a working toilet on a bus requires appropriate sanitary and technical maintenance. It is quite difficult for drivers to maintain cleanliness and tidiness during the trip, and passengers themselves may feel uncomfortable.
Not all carriers have working toilets, and not all buses are equipped with them.
That is why there are so-called “sanitary stops” during the trip for passengers to rest. In addition to using the toilet, passengers can also buy hot drinks, have a snack, and get some fresh air.
Drivers announce these stops in advance and say how long the stop will last.
There are also stops on the route at bus stations, where it is also possible to use the restroom.
If you need to make a stop, you should notify the driver. In such cases, drivers make a forced stop at the nearest possible location.
We are very sorry to hear that your trip was uncomfortable.
Regarding the availability of a toilet on the bus, this information is indicated on our website in the “Trip Details” section, where the general conditions on the bus are specified.
We will check this information, because the conditions that the carrier indicates for the trip in the general list must always correspond to reality.
Can you provide us with your order number or ticket number purchased on the INFOBUS website?
We will forward your comments to the carrier with a request to take appropriate measures to improve the service and avoid such situations in the future.
Thank you in advance for giving us the opportunity to help.
Poor customer service
Poor customer service. Misleading and inaccurate information. Avoid.
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good day!
Thank you for your feedback. Could you clarify what exactly was the incorrect or misleading information so that we can investigate the situation?
We would like to look into the situation in more detail and correct the deficiencies. To help us resolve the issue as quickly as possible, please provide your ticket number purchased through the INFOBUS page. This will help us contact the carrier and conduct a detailed analysis of the situation.
We will do our best to provide you with a response as soon as possible.
Aggressive driver! Useless support after my complaint
Aggressive driver!! Awful support, useless, absolutely useless. Drivers are trying to make some black cash, if you stand on their way and count your own money, bloody rascal will shout at you! Avoid this company at all costs!!!
Once I tried to contact support about this issue - they won’t help in any way and avoid any responsibility. Terrible 😣
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Good day!
We are sincerely sorry that you have encountered such unacceptable behavior from the driver. We understand how unpleasant and unacceptable this attitude towards passengers is, and we sincerely apologize for your experience.
Please provide us with your order or ticket number - this will help us identify the route and carrier and understand the situation in general. We will also review the responses of our operators in detail to ensure that you have been provided with correct and comprehensive information.
To help us resolve the issue as quickly as possible, please provide your ticket number purchased through the INFOBUS page. This will help us contact the carrier and conduct a detailed analysis of the situation.
We will do our best to provide you with a response as soon as possible. We apologize for the inconvenience and thank you for your patience!
Exact timing
Exact timing, perfect service, careful drivers and helpful assistant on the phone. These guys do a great job.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Thank you very much for your kind review!
We are very pleased to hear that you liked our service and support. We appreciate your trust and do our best to make your travels comfortable!
We are always glad to see you among our passengers again.
Thank you for choosing INFOBUS and we wish you only pleasant trips!
Це не перевізник - це знущання
Це не перевізник — це знущання!
НІКОЛИ не користуйтеся послугами LÜKS ISTANBUL TUR!
18 квітня 2025 року я мала їхати рейсом з Чернівців до Бухареста (квиток №10277360). Автобус мав прибути о 14:00 на АЗС "OKKO", як це ЧІТКО вказано в квитку. Але він просто проїхав повз! Ми його бачили, стояли й чекали, і він навіть не зупинився!
Я у шоці дзвоню диспетчеру — вона каже, що водій вже на кордоні, і щоб ми його наздоганяли. Серйозно? Це нормально?! Вона дала номер водія, і той взагалі порадив мені йти пішки через кордон, щоб він мене "підібрав". ПІШКИ!
Жодних вибачень, нуль поваги. Просто закинув мій чемодан в багажник і поїхали далі. Я була вже в стресі, але далі — ще гірше.
Ми мали прибути до Бухареста о 23:30. Але вночі я дивлюсь у Google Maps і розумію — ми їдемо у зовсім інший бік! Питаю водія, а він мені каже: "Ми взагалі НІКОЛИ не зупиняємось у Бухаресті."
Вибачте, але В МОЄМУ КВИТКУ ЧОРНИМ ПО БІЛОМУ НАПИСАНО — ЗУПИНКА В БУХАРЕСТІ!
Він вийшов, кинув мій чемодан з автобуса на дорогу і сказав: "Або виходиш тут, або їдеш далі."
О півночі я залишилась одна, з валізою, в невідомому місті. Я була у розпачі, в істеричному стані, зі сльозами і нервовим зривом. Це був шок.
Це не просто поганий сервіс — це приниження, небезпека і повна байдужість до пасажирів.
ГАНЬБА. НІКОЛИ БІЛЬШЕ.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Дякуємо за ваш детальний відгук.
Ситуація, яку ви описали, дійсно викликає обурення — така поїздка не має залишати після себе ані стресу, ані відчуття небезпеки, тим більше, якщо маршрут не відповідав зазначеному у квитку.
На даний момент ми скерували відповідне звернення до перевізника LÜKS ISTANBUL TUR з метою отримати інформацію про ваш рейс за зазначеним вами квитком. Після перевірки всіх деталей поїздки та звернення, ми надамо вам повну відповідь щодо ситуації.
Така ситуація неприйнятна і ми серйозно ставимось до вашого звернення. Саме завдяки вашому зверненню можемо оперативно зреагувати, вплинути на якість обслуговування та запобігти подібним випадкам в майбутньому.
З вашого боку просимо трохи терпіння — робимо все можливе, щоб оперативно вирішити питання.
SCAM do not use them!
SCAM do not use them!
Hi, me and my husband ordered 2 tickets from Iasi airport to Calarasi Moldova for 2 at night for the 16th of April. The bus did not show up. We have tried to contact support. The contact support was unsure where is the bus and could not help us to understand the situation. We were waiting for 1h and at the location that was provided by the QR code. We had to find cover because it started to rain.
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä INFOBUS
Dear customer.
Thank you for your feedback. We have already received your request and passed it on to our carrier partner to clarify all the details of the situation. The situation is currently under our control - we are monitoring the review process and working to ensure that the refund is made as soon as possible.
We understand your frustration and the inconvenience you have experienced. In such cases, we are always on the side of the passenger - no request is left unattended, and your situation is no exception. We are in touch with you and will provide a final response as soon as we receive information from the carrier.
Edit: Following up on our conversation, we would like to apologize once again for the situation. Indeed, our company also did not receive any information about the cancellation of the trip in advance.
The monetary amount will be refunded to the card from which the payment was made.
We sincerely apologize for the inconvenience and wish you only positive impressions from your future trips.
Trustpilot-kokemus
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